The New York Times is taking a look at American Airlines’ recent effort to improve their checked baggage operation. Who would have thought that dirty printers were causing lost baggage?
Workers at American found that printers that produce adhesive tags for bags were often dirty. That made bar codes hard to read, leading to misdirected bags. Regular wiping of the printer heads helped, but even with a clean printer, the bar code readers are only about 90 to 92 percent accurate, said Denise P. Wilewski, manager of airport services for American here.