It's Not American Airlines' Problem That Your Mom Died

It's Not American Airlines' Problem That Your Mom Died

Rita’s mother recently passed away. We offer our condolences to Rita and her family, and our rage to the American Airlines employees who were complete jerks to Rita as she tried to travel from Texas to the distant Canadian city of Halifax, Nova Scotia for the funeral. After her first flight was twice delayed due to “mechanical problems,” she wound up stranded in Orlando. Missing her connection due to the two delays wasn’t the airline’s problem, a supervisor told Rita. [More]