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rule 240
Don't Fly Without A Copy Of Rule 240
If it's the airline's fault that your flight is delayed or canceled or you missed your connection, whip out a copy of their Rule 240. More »
american airlines
Self-Check Kiosks Pose Airline Safety Threat
Having conquered the imminent threat of self-immolating shampoo, airline safety has returned to "iron-clad" status. Yeah right, all the terrorist need is a credit card with the same as someone flying that day. Using such a card, one can print a boarding pass and get on the aircraft. Creating the card would require access to a credit card writer, which hasn't proved an obstacle for numerous identity thieves and ATM hackers. More »
complaints
When Flying Requires a Shoehorn
At six feet, five inches, Tom is a big man and when flying, he likes the aisle. Lately, the airlines don't seem to care. More »
complaints
Consumers Speak:
Update: A couple of you have written in to criticize our framing of this complaint, pointing out that this was not an error on the part of Orbitz or America West so much as a failure of planning on the part of those involved. You're right. We do read every complaint before posting them, but we didn't think this one through. Apologies. (We still enjoyed the story, however.)
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