On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
“Okay, I’m canceling billing on your account as of today.”
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
Rebuffed by former neo-Nazi Davis Wolfgang Hawke’s parents, AOL turned to his grandparent’s yard in their search for gold. AOL won a $13 million spam suit against Hawke last year but has been unable to collect. They’re convinced Hawke buried $351,000 in gold and platinum bars on his parent’s property. Or his grandparents. Whoever comes first.
Now cancelling your AOL account seems to work like a charm. In fact, it’s really only put on the dry docks.
According to Greg Linden, founder of Findory and search industry professional, the AOL subdivision for releasing the user search histories has folded.
The AOL company researcher who released the data is one Abdur Chowdhury, pictured at right, looking like a douche.
Two weeks after AOL released the search records for 500,000 plus users and endured a public outcry, three AOL workers have left. The researcher responsible for posting the data, along with his supervisor, were fired. Chief Technology Officer Maureen Govern resigned.
Maybe this is why AOL is so eager to get those gold bars from the spammer’s backyard?
It’s official: AOL is koo-koo for cracko puffs.
Why should we get all the fun of looking at AOL user search profiles? With these database programs people quickly scrapped together, now you can play too!
This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.