The First (But Not Last!) AOL Search Records Lawsuit

The First (But Not Last!) AOL Search Records Lawsuit

Hear that? That’s the first rumbling of an avalanche: three AOL subscribers have named AOL as the defendants in a class-action lawsuit for spilling the search results of 650,000 subscribers.

AOL CSR Not Making Enough Money, Robs Bank

AOL CSR Not Making Enough Money, Robs Bank

On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.

AOL Now Looking in Spammer’s Grandpappy’s Yard For Gold

AOL Now Looking in Spammer’s Grandpappy’s Yard For Gold

Rebuffed by former neo-Nazi Davis Wolfgang Hawke’s parents, AOL turned to his grandparent’s yard in their search for gold. AOL won a $13 million spam suit against Hawke last year but has been unable to collect. They’re convinced Hawke buried $351,000 in gold and platinum bars on his parent’s property. Or his grandparents. Whoever comes first.

AOL Research Closes

AOL Research Closes

According to Greg Linden, founder of Findory and search industry professional, the AOL subdivision for releasing the user search histories has folded.

Who is Adhur Chowdhury?

Who is Adhur Chowdhury?

Chowdhury wasn’t just “some rogue researcher” at AOL, according to his CV he was “Chief Architect.” As in, Chief Architect of Information. Among the accomplishments he achieved since May 2000, he includes:

AOL Higherups OK’d Search Record Release

AOL Higherups OK’d Search Record Release

The AOL company researcher who released the data is one Abdur Chowdhury, pictured at right, looking like a douche.

3 AOL Heads Roll After Users Search Records Released

3 AOL Heads Roll After Users Search Records Released

Two weeks after AOL released the search records for 500,000 plus users and endured a public outcry, three AOL workers have left. The researcher responsible for posting the data, along with his supervisor, were fired. Chief Technology Officer Maureen Govern resigned.

AOL’s Gold Rush Contest Strangely Parallels Legal Efforts

AOL’s Gold Rush Contest Strangely Parallels Legal Efforts

Maybe this is why AOL is so eager to get those gold bars from the spammer’s backyard?

AOL Digs For Bars of Golds in Spammer’s Backyard

AOL Digs For Bars of Golds in Spammer’s Backyard

It’s official: AOL is koo-koo for cracko puffs.

Search AOL User Searches Like The Pros!

Search AOL User Searches Like The Pros!

Why should we get all the fun of looking at AOL user search profiles? With these database programs people quickly scrapped together, now you can play too!

AOL: “You’re Fired For Doing Your Job. The Lawyers Were Listening.”

AOL: “You’re Fired For Doing Your Job. The Lawyers Were Listening.”

This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.

AOL User Positively ID’d Based On Search History

AOL User Positively ID’d Based On Search History

NYT matched user 4417749 to Thelma Arnold, 62, of Lilburn, Ga.