america online

Consumerist

  • Display
    • All
    • Top
    • Scams
    • Economy
  • Most recent
    • Most recent
    • Most popular
    • Most discussed
    Username:
    Password:
    loading comment page
    new user? | forgot password?
    Consumerist
    • Is AOL ripping off your mom? ...or stepdad, or aunt, or neighbor? Mainstreet.com gets to the bottom of why AOL continues to charge many, many not-terribly-Internet-savvy customers for their AOL e-mail accounts. You know, the same AOL accounts that are actually offered for free and have been since 2006. [MainStreet] MORE »

      14 comments

    • aol

      Zombie AOL Account Plague Spreads To Wall Street Journal Columnist

      Our reader Jennifer isn't the only former Time Warner employee whose AOL account has risen from the dead, prompting collection notices and confusion. Wall Street Journal investing columnist Jason Zweig, a former Time Warner employee, found himself in precisely the same situation, and wrote about his epic customer service adventure. More »

      7:10 PM on Mon Jul 6 2009
      By Laura Northrup
      6,787 views, 30 comments

      Most discussed twophrasebark: Shouldn't a reporter from WSJ be calling AOL Corporate for comment and to investigate these issues? more »

    • aol

      Zombie AOL Account Crawls Out Of The Grave Nine Years Later

      Jennifer, like many people, one subscribed to AOL. She paid for the service originally, then received a free account while employed with Time Warner. Then she joined the 21st century and didn't use AOL at all, but her free account remained in the system. Until AOL started billing her. Nine years later. More »

      7:28 AM on Wed Jul 1 2009
      By Laura Northrup
      19,040 views, 84 comments

      Most discussed lockdog: I had an AOL account in the early/mid 90s. I remember the first time we got connected at 800 baud. more »

    • WalletPop

      AOL Repackages Personal Finance Content, Names It WalletPop

      AOL just launched a personal finance website called WalletPop. It's a combination of news feeds, blog entries, and a ton of calculators (which I just bookmarked in my "tools" folder). Mashable seems to like it—they write that digging through the content can be confusing, but there are some "nifty services such as deal finders and tax forms." ArsTechnica is underwhelmed:

      Apart from the quite adequate assortment of calculators, it's all a big heap of plain-Jane articles slotted into categories by simple tags.

      ...maybe you're better off thinking of it as a fat news feed, packed with ads and a layout that can get tiresome for long articles.

      4:14 PM on Wed Jul 16 2008
      By Chris Walters
      1,294 views, 6 comments

      Latest by GabriellaRullus: actually while i am not into its brown and orange (blech), the site looks really interesting. ton of stuff on it. more »

    • A man who spammed 1.2 million AOL customers was sentenced to 30 months in prison yesterday. Now how will we ever find out how to make bigger p3nz? Oh wait, here comes another spam... [CNN Money] MORE »

      4 comments

    • AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]

      10 comments

    • vincent ferrari

      Happy Birthday To Cancel The Account!

      Tomorrow is the one-year anniversary of Vincent Ferrari's famous "Cancel The Account" recording of his attempt to cancel AOL. More »

      7:00 PM on Tue Jun 12 2007
      By Ben Popken
      2,585 views, 13 comments

    • aol

      AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

      Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »

      7:52 PM on Thu Apr 19 2007
      By Ben Popken
      4,852 views, 39 comments

    • aol

      Ex-AOL Employee Releases "F*** AOL" Rap Song

      A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it's mad funny. It uses a sample of Vincent Ferrari saying "cancel the account." More »

      5:18 PM on Wed Feb 14 2007
      By Ben Popken
      927 views, 14 comments

    • complaints

      Florida Sues AOL And Wins

      The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State's Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations. More »

      5:53 PM on Tue Dec 12 2006
      By Ben Popken
      513 views, 6 comments

    • complaints

      AOL Sells Ads To Website Under Attorney General Investigation

      AOL apparently missed our post on how the Florida Attorney General is investigating FreeCreditReport.com. More »
    • aol

      AOL Sells Ogden Call Center To Wipe Hands Clean

      Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here's the twist: AOL will still use it as a call center, but as a client of Teleperformance. More »

      8:55 PM on Mon Oct 30 2006
      By Ben Popken
      275 views, 2 comments

    • aol

      EXCLUSIVE: Telepeformance USA Buys AOL's Ogden Call Center

      A reliable tipster reveals the buyer of the Ogden, UT, AOL call center that spawned John and Vincent's "Cancel The Account!!!!" call. More »

      1:58 PM on Thu Oct 19 2006
      By Ben Popken
      617 views, 1 comment

    • aol

      AOL To Close 3 Retention Centers

      AOL will close its call centers in Albuquerque, N.M., and Tucson, AZ, and sell its Ogden, UT call center. The online provider will also fire 1,400 call center employees. More »

      11:09 PM on Wed Oct 18 2006
      By Ben Popken
      294 views, 3 comments

    • aol

      The First (But Not Last!) AOL Search Records Lawsuit

      Hear that? That's the first rumbling of an avalanche: three AOL subscribers have named AOL as the defendants in a class-action lawsuit for spilling the search results of 650,000 subscribers. More »

      6:08 AM on Tue Sep 26 2006
      By consumerist.com
      565 views, 3 comments

    • aol

      AOL CSR Not Making Enough Money, Robs Bank

      On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings. More »

      10:54 AM on Tue Sep 12 2006
      By Ben Popken
      1,163 views, Comment

    • america online

      Parsing AOL Cancel Semantics

      They say... More »
    • america online

      EXCLUSIVE: Old AOL Cancel Script vs. New

      Here's the essential differences between AOL's cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today's. Inside, full images of both. More »

      10:54 AM on Thu Sep 7 2006
      By Ben Popken
      2,112 views, 4 comments

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • next »

    • 1-18 of 97 for "America Online"

    New York, 3:47 PM
    Tue Nov 10
    24 posts in the last 24 hours

    Consumerist team

    Tip Your Editors:
    tips@consumerist.com
    tipline: 347-42C-ON95

    Co-Managing Editor:
    Ben Popken
    Email | AIM | Twitter

    Co-Managing Editor:
    Meghann Marco
    Email | Twitter

    Senior Editor:
    Chris Walters
    Email | Twitter

    Weekend Editor:
    Laura Northrup
    Email | AIM | Twitter

    Associate Editor:
    Alex Chasick | Email

    Associate Editor:
    Phil Villarreal
    Email

    Comments Moderator:
    Email | AIM

    SUBSCRIBE TO Consumerist RSS

    Latest News from Consumer Reports

    • Archives
    • About Us
    • Privacy Policy
    • User Agreement
    • Help
    • Contact Us

    © 2005-2009 Consumer Media LLC