Consumerist
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Is AOL ripping off your mom? ...or stepdad, or aunt, or neighbor? Mainstreet.com gets to the bottom of why AOL continues to charge many, many not-terribly-Internet-savvy customers for their AOL e-mail accounts. You know, the same AOL accounts that are actually offered for free and have been since 2006. [MainStreet]
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aol
Zombie AOL Account Plague Spreads To Wall Street Journal Columnist
Our reader Jennifer isn't the only former Time Warner employee whose AOL account has risen from the dead, prompting collection notices and confusion. Wall Street Journal investing columnist Jason Zweig, a former Time Warner employee, found himself in precisely the same situation, and wrote about his epic customer service adventure. More » -
aol
Zombie AOL Account Crawls Out Of The Grave Nine Years Later
Jennifer, like many people, one subscribed to AOL. She paid for the service originally, then received a free account while employed with Time Warner. Then she joined the 21st century and didn't use AOL at all, but her free account remained in the system. Until AOL started billing her. Nine years later. More » -
WalletPop
AOL Repackages Personal Finance Content, Names It WalletPop
AOL just launched a personal finance website called WalletPop. It's a combination of news feeds, blog entries, and a ton of calculators (which I just bookmarked in my "tools" folder). Mashable seems to like it—they write that digging through the content can be confusing, but there are some "nifty services such as deal finders and tax forms." ArsTechnica is underwhelmed:
Apart from the quite adequate assortment of calculators, it's all a big heap of plain-Jane articles slotted into categories by simple tags.
...maybe you're better off thinking of it as a fat news feed, packed with ads and a layout that can get tiresome for long articles.
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AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]
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vincent ferrari
Happy Birthday To Cancel The Account!
Tomorrow is the one-year anniversary of Vincent Ferrari's famous "Cancel The Account" recording of his attempt to cancel AOL. More » -
aol
AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His
Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More » -
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aol
Ex-AOL Employee Releases "F*** AOL" Rap Song
A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it's mad funny. It uses a sample of Vincent Ferrari saying "cancel the account." More » -
complaints
Florida Sues AOL And Wins
The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State's Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations. More » -
aol
AOL Sells Ogden Call Center To Wipe Hands Clean
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here's the twist: AOL will still use it as a call center, but as a client of Teleperformance. More » -
aol
EXCLUSIVE: Telepeformance USA Buys AOL's Ogden Call Center
A reliable tipster reveals the buyer of the Ogden, UT, AOL call center that spawned John and Vincent's "Cancel The Account!!!!" call. More » -
aol
AOL To Close 3 Retention Centers
AOL will close its call centers in Albuquerque, N.M., and Tucson, AZ, and sell its Ogden, UT call center. The online provider will also fire 1,400 call center employees. More » -
aol
The First (But Not Last!) AOL Search Records Lawsuit
Hear that? That's the first rumbling of an avalanche: three AOL subscribers have named AOL as the defendants in a class-action lawsuit for spilling the search results of 650,000 subscribers. More » -
aol
AOL CSR Not Making Enough Money, Robs Bank
On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings. More » -
america online
EXCLUSIVE: Old AOL Cancel Script vs. New
Here's the essential differences between AOL's cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today's. Inside, full images of both. More »
america online
New York, 3:47 PM
Tue Nov 10
24 posts in the last 24 hours
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