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    • aol

      Zombie AOL Account Crawls Out Of The Grave Nine Years Later

      Jennifer, like many people, one subscribed to AOL. She paid for the service originally, then received a free account while employed with Time Warner. Then she joined the 21st century and didn't use AOL at all, but her free account remained in the system. Until AOL started billing her. Nine years later. More »

      7:28 AM on Wed Jul 1 2009
      By Laura Northrup
      0 views, 79 comments

      Most discussed lockdog: I had an AOL account in the early/mid 90s. I remember the first time we got connected at 800 baud. more »

    • WalletPop

      AOL Repackages Personal Finance Content, Names It WalletPop

      AOL just launched a personal finance website called WalletPop. It's a combination of news feeds, blog entries, and a ton of calculators (which I just bookmarked in my "tools" folder). Mashable seems to like it—they write that digging through the content can be confusing, but there are some "nifty services such as deal finders and tax forms." ArsTechnica is underwhelmed:

      Apart from the quite adequate assortment of calculators, it's all a big heap of plain-Jane articles slotted into categories by simple tags.

      ...maybe you're better off thinking of it as a fat news feed, packed with ads and a layout that can get tiresome for long articles.

      4:14 PM on Wed Jul 16 2008
      By Chris Walters
      0 views, 6 comments

      Latest by GabriellaRullus: actually while i am not into its brown and orange (blech), the site looks really interesting. ton of stuff on it. more »

    • A man who spammed 1.2 million AOL customers was sentenced to 30 months in prison yesterday. Now how will we ever find out how to make bigger p3nz? Oh wait, here comes another spam... [CNN Money] MORE »

      4 comments

    • AOL is STILL trying to extort money from people who canceled their account. STILL STILL STILL. [KUTV]

      10 comments

    • vincent ferrari

      Happy Birthday To Cancel The Account!

      Tomorrow is the one-year anniversary of Vincent Ferrari's famous "Cancel The Account" recording of his attempt to cancel AOL. More »

      7:00 PM on Tue Jun 12 2007
      By Ben Popken
      0 views, 13 comments

    • aol

      AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

      Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »

      7:52 PM on Thu Apr 19 2007
      By Ben Popken
      0 views, 39 comments

    • aol

      Ex-AOL Employee Releases "F*** AOL" Rap Song

      A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it's mad funny. It uses a sample of Vincent Ferrari saying "cancel the account." More »

      5:18 PM on Wed Feb 14 2007
      By Ben Popken
      0 views, 14 comments

    • complaints

      Florida Sues AOL And Wins

      The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State's Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations. More »

      5:53 PM on Tue Dec 12 2006
      By Ben Popken
      0 views, 6 comments

    • complaints

      AOL Sells Ads To Website Under Attorney General Investigation

      AOL apparently missed our post on how the Florida Attorney General is investigating FreeCreditReport.com. More »
    • aol

      AOL Sells Ogden Call Center To Wipe Hands Clean

      Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here's the twist: AOL will still use it as a call center, but as a client of Teleperformance. More »

      8:55 PM on Mon Oct 30 2006
      By Ben Popken
      0 views, 2 comments

    • aol

      EXCLUSIVE: Telepeformance USA Buys AOL's Ogden Call Center

      A reliable tipster reveals the buyer of the Ogden, UT, AOL call center that spawned John and Vincent's "Cancel The Account!!!!" call. More »

      1:58 PM on Thu Oct 19 2006
      By Ben Popken
      0 views, 1 comment

    • aol

      AOL To Close 3 Retention Centers

      AOL will close its call centers in Albuquerque, N.M., and Tucson, AZ, and sell its Ogden, UT call center. The online provider will also fire 1,400 call center employees. More »

      11:09 PM on Wed Oct 18 2006
      By Ben Popken
      0 views, 3 comments

    • aol

      The First (But Not Last!) AOL Search Records Lawsuit

      Hear that? That's the first rumbling of an avalanche: three AOL subscribers have named AOL as the defendants in a class-action lawsuit for spilling the search results of 650,000 subscribers. More »

      6:08 AM on Tue Sep 26 2006
      By consumerist.com
      0 views, 3 comments

    • aol

      AOL CSR Not Making Enough Money, Robs Bank

      On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings. More »

      10:54 AM on Tue Sep 12 2006
      By Ben Popken
      0 views, Comment

    • america online

      Parsing AOL Cancel Semantics

      They say... More »
    • america online

      EXCLUSIVE: Old AOL Cancel Script vs. New

      Here's the essential differences between AOL's cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today's. Inside, full images of both. More »

      10:54 AM on Thu Sep 7 2006
      By Ben Popken
      0 views, 4 comments

    • aol

      AOL's Guide To Just A Super Fun World-Class MRM Call

      Digg this story. More »
    • america online

      AOL Now Looking in Spammer's Grandpappy's Yard For Gold

      Rebuffed by former neo-Nazi Davis Wolfgang Hawke's parents, AOL turned to his grandparent's yard in their search for gold. AOL won a $13 million spam suit against Hawke last year but has been unable to collect. They're convinced Hawke buried $351,000 in gold and platinum bars on his parent's property. Or his grandparents. Whoever comes first. More »

      8:50 AM on Wed Sep 6 2006
      By Ben Popken
      0 views, 2 comments

      Latest by Chongo: Maybe this guy is the new Andy Kaufman... more »

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    Sun Jul 5
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