Consumerist
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astroturfing
UPDATE: Amazon Contacts Reader About Pay-to-Play Reviews, Promises Changes
Previously: Amazon Deletes Reviews That Mention Pay For Play Review Schemes
Reader Bob, who contacted us about the manufacturer/third-party vendor bribing Amazon.com customers with free anti-snoring mouthpieces for five-star reviews and removing any reviews mentioning the free merchandise offer, heard back from Amazon's executive customer relations department. His e-mail after the jump. More »
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executive customer service
Email Amazon's Executive Customer Service
If you need traction on a thorny Amazon.com customer service issue, and you feel regular customer service isn't cutting it, you can reach their executive customer service team by email, at ecr@amazon.com. More »
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