How Will Amazon’s New $35 Minimum For Free Shipping Affect Marketplace Sellers?

How Will Amazon’s New $35 Minimum For Free Shipping Affect Marketplace Sellers?

When we learned that Amazon quietly upped the minimum purchase to receive free Super Saver Shipping to $35 from the longtime threshold of $25 as of Tuesday, we rather selfishly looked at this from the point of view of consumers, and also from the point of view of cats that like to lounge in Amazon boxes. Who didn’t we consider? Amazon Marketplace sellers. [More]

(Eva_Deht)

Rude Amazon Vendor Calls Me ‘Stupid,’ Only Wants Good Feedback

Robert found a great deal on swimsuits on Amazon, so he ordered a half dozen. What he didn’t notice during the ordering process was that the vendor is in China, and his purchase wouldn’t show up for six weeks. Sigh. Oh, well. He could deal with that, but didn’t like the seller hounding him for good feedback before he even received the items, then when he was unhappy with them. [More]

(hvoltmer)

eBay Changes Up Its Seller Fees In Bid To Chip Away At Amazon Marketplace

Where you choose to sell the stuff you have to sell is a big decision, and online marketplaces like Amazon and eBay know that. So what could mean the difference between taking your budding business to one place and not the other? The fees sellers have to pay can be a deciding factor, and eBay knows it. That’s why the company is launching new fee rules for its sellers. [More]

(Yo Spiff)

Amazon Takes Page Out Of Kafka, Puts Seller Account ‘Under Review’ And Won’t Explain Why

Having the ability to sell items in the Amazon Marketplace is a great opportunity for individuals with just a few items to get rid of. That’s the case for Allan: he’s sold a total of three items, ever. Amazon arbitrarily put a hold on his account before he sold the third one, meaning that he can’t get money from his sales for as long as a month and a half. How can he fix this? What did he do wrong? To find out, he’d have to penetrate Amazon’s bureaucracy. [More]

It was beautiful while it lasted.

When A Price Is Too Good To Be True, Prepare Yourself For Possible Disappointment

Adam happened to see the stand mixer of his dreams listed on Amazon for only $36. That was quite a discount from the list price of $500, even with $76.76 shipping, so he jumped on it. As you can guess, this deal wasn’t real and the Amazon Marketplace vendor certainly hadn’t meant to offer a 93% off sale. The seller canceled the transaction, claiming to have no inventory. Now Adam has no mixer, is sad, and blames Amazon. Is this really Amazon’s fault? [More]

(nffcnnr)

Hey, Amazon, Your Marketplace Sellers Are Customers Too

When one individual buys an item from another individual through the Amazon marketplace, who is the vendor and who is the customer? From Amazon’s point of view, the buyer is the only one putting an item in their cart on Amazon.com and hitting “Check out.” Kyle complains that this means Amazon sellers, who might be individuals and loyal Amazon customers too, are shut out and automatically in the wrong when there’s a dispute. [More]

Amazon Marketplace Dispute Leaves Me With No Money, No Navigation System

Amazon Marketplace Dispute Leaves Me With No Money, No Navigation System

The Amazon Marketplace is a really useful consumer-to-consumer selling arena. Unfortunately, when there’s a dispute, the site tends to side with the customer. Even, as reader and first-time Amazon seller Jeff learned, when the dispute has already been decided in the seller’s favor. Worse: the buyer, or the shipping service the buyer used to send the item back, destroyed the item enough that it can’t be resold. [More]

Amazon Has A Strange Definition Of 'Counterfeit'

Amazon Has A Strange Definition Of 'Counterfeit'

Philip has a fun and profitable hobby: he looks for great deals on items online, then resells those items on the Amazon Marketplace. Recently, he found a great deal on headphones on Amazon itself, so he bought the item before the price expired, then listed it on Amazon as usual. This resulted in a nastygram from Amazon telling him that his account had been suspended for listing counterfeit Sennheiser headphones. You know, the same ones that he just bought from Amazon. [More]

How I Sent A Stranger A Free PS3, Thanks To Amazon

How I Sent A Stranger A Free PS3, Thanks To Amazon

Peter didn’t set out to send a stranger in a different state the gift of a 100% free PlayStation 3 this holiday season, but thanks to the policies of the Amazon Marketplace, that’s what he did. His customer had a problem with the console, and filed an A-Z Guarantee claim with Amazon, since it didn’t work. Except after Peter helped her with the problem and it was working again, she stopped communicating with him, didn’t close the claim, and promptly received a refund for the full purchase price without having to return the item. [More]

Amazon Marketplace Seller Bombards Me With Free Textbooks

Amazon Marketplace Seller Bombards Me With Free Textbooks

Earlier this month, Tom ordered a microbiology textbook from the Amazon Marketplace. It arrived in the mail later that week, and everything was fine. Then he received another copy of the book the next day. Then a third, and a fourth. All of the books were identical, and his credit card was only charged for the first one. What was going on here? More importantly, what was he supposed to do with the extra textbooks? [More]

How To Scam A Free Kindle From An Amazon Seller, In Four Easy Steps

How To Scam A Free Kindle From An Amazon Seller, In Four Easy Steps

Want a free Kindle? Eric shared this story of how an unscrupulous Amazon Marketplace buyer scored one from his friend through the use of lies and some attempted mail fraud. Here’s how the buyer did it. (Disclaimer: Do not actually do this.) [More]

Would You Take A Bad Amazon Marketplace Review Down For A Refund?

Would You Take A Bad Amazon Marketplace Review Down For A Refund?

T. ordered a replacement power adapter for his MacBook from an Amazon Marketplace seller. He was under the impression that it was a genuine Apple product, but the $35 price tag probably should have been an indication that it wasn’t. The item arrived, worked okay, and then T. accidentally broke it. Two months after he left a tepidly negative review, he heard from the seller, offering a refund to encourage him to remove his negative feedback. Coincidentally, the seller had received a huge increase in negative feedback in the period since T’s purchase. What would you do? [More]

Amazon Takes My $1200, Sends Back Flurry Of Form Letters

Amazon Takes My $1200, Sends Back Flurry Of Form Letters

One of the problems with selling online is that you can’t make your customers leave you feedback or ratings. You can remind them, offer discounts on their next purchase, and some shady vendors even try to bribe customers for food feedback. What you can’t do is force customers to leave you feedback, good or bad. Mike is a very small-time Amazon Marketplace seller, having sold seven items in the last four years, and none of the buyers have left him any feedback. He recently sold an expensive camera lens, and now Amazon has frozen his account because [More]

What Should I Do When An Amazon Marketplace Vendor Disappears?

What Should I Do When An Amazon Marketplace Vendor Disappears?

Darren tells Consumerist that the vendor that sold him a failing MacBook Pro battery through the Amazon Marketplace has disappeared. Since the replacement battery wasn’t made by Apple, he’d like to find out what kind of warranty the battery might have and seek a replacement. Amazon is no help, and the company’s domain name is no longer registered, so e-mails bounce back. What should he do? [More]

Help! I Bought A Pirated Copy Of Windows!

Help! I Bought A Pirated Copy Of Windows!

Emily bought a very “high quality” pirated copy of Windows from an Amazon seller and didn’t realize that anything was amiss for an entire year.