Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]

Thanks for the $14.99. Enjoy this blank screen.

That Amazon Video You Bought? You May Not Actually Be Able To Watch It

Imagine if you bought a DVD of a movie and then one day when you go to play it, you get a message saying “Sorry, but the studio has decided you can’t watch this movie for the foreseeable future.” It sounds ridiculous, but that’s what can happen to customers who try to stream the movies they buy from Amazon. [More]

Amazon Instant Video Hitches A Ride On PS3 To Hit More TVs

Amazon Instant Video Hitches A Ride On PS3 To Hit More TVs

Access to Amazon Instant Video’s streaming library has been a nice perk to signing up for Amazon Prime. But the service was never particularly useful to many customers who like to sit back on their couch and watch stuff on TV rather than stare at a computer screen. Now Amazon has cut a deal with the PS3 that draws it closer to competitors Netflix and Hulu Plus, which both stream on the Wii and Xbox 360 in addition to Sony’s console. [More]