Is It Amazon's Fault They Still Have My $200, Or Mine?

Is It Amazon's Fault They Still Have My $200, Or Mine?

David ordered a Kindle and cover from Amazon shortly after Christmas, but it disappeared in transit and was never heard from again. These things happen in commerce. What David doesn’t understand is why, after he was too busy to respond after an initial e-mail exchange, Amazon didn’t try to contact him or just automatically issue a refund or replacement for the missing Kindle. [More]