Zappos Eats $1.6 Million In Pricing Snafu

Zappos Eats $1.6 Million In Pricing Snafu

Zappos-owned e-commerce site 6pm.com had a little pricing problem this weekend: A glitch in its system marked down every product in the store to $49.95. By the time the problem was fixed, the store had lost $1.6 million. So, did Zappos cancel the orders or charge the customers the “correct” price for their goods? Nope. The company ate the loss, saying it was “the right thing to do for our customers.” [More]