aldo
A few weeks ago I wrote a peeved post about how I was mad that ALDO wasn't refunding my money after sending me the wrong pair of sunglasses, broken. Instead, they seemed to be giving a sucker's prize of only free shipping. My finger was quivering on the chargeback button, I said. But thanks to a few of your comments, I realized that while their wording was unclear about what the next action was supposed to be, ALDO had approved my return, I just needed to either ship it back to them or take it into a store. I did the latter, and they processed my refund promptly. Hooray.
PREVIOUSLY: ALDO: Sorry For Sending Wrong, Broken Sunglasses, Here's Free Shipping (But No Refund)
aldo
ALDO: Free shipping with coupon code:
FS11. Good until November 9th, '08.
customer service
I ordered some sunglasses from ALDO. They arrived in a bubble-mailer, with a broken bridge. They were also the wrong color. I filled out their online return request and selected "defective" from the dropdown box. A couple days later they replied with their compensation "offer" - free shipping off my next order. Um, no. Making their offer even less satisfactory, ALDO just sent me a separate email general promotional email with a coupon code for free shipping. So I replied back describing the situation in more detail and asking point-blank for a full-refund. If they don't give me a refund, I'll do a chargeback.
UPDATE: ALDO Refunds My Sunglass Money
Consumerist
