All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

(Paul Thompson)

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

Four Alaska Airlines Crew Members Sue Boeing Over Toxic Fumes That Leaked During 2013 Flight

Four Alaska Airlines Crew Members Sue Boeing Over Toxic Fumes That Leaked During 2013 Flight

We imagine that working as a flight attendant can be a difficult job: serving hundreds of passengers each flight, traipsing from one city to another, and ensuring that the cabin of the aircraft is equipped and prepared for all situations. One thing these crew members shouldn’t have to worry about: working in an environment with toxic fumes. But that’s apparently what happened during an Alaska Airlines flight in 2013, and now four flight attendants are suing Boeing Co. [More]

(David Transier)

Alaska Airlines Flight Forced To Make Emergency Landing After Employee Fell Asleep In Cargo Hold

In the last year, a number of people have attempted – sometimes successfully – to stow away in different areas of airplanes to catch a free ride. On Monday, a ramp agent for Alaska Airlines inadvertently became a stowaway when he fell asleep in the plane’s cargo hold, causing the plane to initiate an emergency landing after just 14 minutes in the air. [More]

(David Transier)

Alaska Airlines Employee Buys Ticket For Stranded Delta Passenger

Generally when people decide to pay it forward, it involves purchasing the coffee for the vehicle behind them in the drive-thru or covering the cost of diapers for the woman ahead of them at the register. For an employee of Alaska Airlines in Seattle it meant taking out her own credit card to buy a new plane ticket for another airline’s stranded passenger. [More]

(zonaphoto)

Alaska Airlines Flight Delayed After Passenger Is Stung By A Scorpion

Now that we’ve all finally gotten over the nightmarish scenario of snakes taking over a plane (well, we’re almost over it) there’s a new terror in the skies to occupy that spot in our fears: An Alaska Airlines passenger was stung by a scorpion aboard a flight to Portland, OR from Los Angeles just before the plane was set to take off. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(David Transier)

Alaska Airlines Testing Fingerprint Scanning For Members-Only Club Access

Things are getting a bit more personal at Alaska Airlines. Travelers can now enter the airline’s member-only lounge by scanning their fingerprints rather than showing identification. [More]

Which Airlines Have The Most Comfortable Coach Seats?

(frankieleon)

“Oh, goodie! I get to sit in coach for X amount of hours! I can’t wait to stretch out and relax,” said no one ever before flying, because in economy class, luxurious leg room and a sweet ratio of cushion to rump comfort is not what you’re paying for. That being said, some airlines are better at pleasing our behinds than others, according to a new poll released this week. [More]

Alaska Airlines Employee Volunteers To Return Lost Cat To Owner 2,300 Miles Away

14-year-old Itty Bitty was eventually reunited with his owner thanks to a helpful Alaska Airlines employee.

Imagine losing your cat on the very day that you are planning to move thousands of miles away. And then, miraculously, someone finds your feline friend a few weeks later. But by that point, you’re so far away that you can’t afford to fly or drive back to bring him back. [More]

Couple Sues Alaska Airlines After Alleged Bathroom Altercation Gets Them A Police Escort From Plane

Couple Sues Alaska Airlines After Alleged Bathroom Altercation Gets Them A Police Escort From Plane

Consumers generally fly first class for the perks: more leg room, bigger seats, a restroom shared with fewer people and being escorted off the plane into police custody. Wait, that last one doesn’t sound right, yet a couple flying from Las Vegas to Portland received just that after an alleged squabble with an Alaska Airline flight attendant over the use of the first class restroom. Now, the couple is suing the airline for humiliation, among other things. [More]

(frankieleon)

Which Airlines Offer The Most Legroom For Free (Gasp!) On Domestic Flights?

Unless you cherish the feeling of your knees shoved up against the seat in front of you, more legroom on a flight is a creature comfort that many fliers cherish but few receive — except for an extra fee. But hold your gasps and shocked faces of disbelief, folks: You can actually get extra legroom in coach… for free. Okay go ahead, gasp now. [More]

(Balmes)

Trying To Exit The Plane In Mid-Air Earns Man Improvised Shoelace Shackles

There’s a certain sort of unspoken pact among airplane passengers when it comes to obeying the rules. For example, I’m not going to tattle on you for keeping your iPad on during takeoff (although I’ve got a wicked side-eye) but if you try to use the emergency exit in mid-flight, people are gonna stop you. Or at least, they should. [More]

(ABC News)

Alaska Airlines Flight Makes Emergency Landing After Pilot Passes Out

An Alaska Airlines flight flying from Los Angeles to Seattle had to make an emergency landing last night in Portland, Ore. after the pilot passed out, which could be a pretty scary situation. All 116 passengers aboard and the five crew members aboard are reportedly safe after the procedure. [More]

(afagen)

Alaska Airlines Suffers Computer Systems Outage After Sprint Accidentally Cut Fiber Optic Cable

Not totally unlike when I yell to my roommate in the other room “Hey! The Internet is out — did you unplug something?” Alaska Airlines suffered a pretty severe computer system outage today after a cable in a Sprint fiber optic network in Wisconsin was cut. The disconnect rendered the airline basically powerless, delaying flights at all of its 64 destinations. [More]

Alaska Airlines Offers Free Tickets & Miles To Passenger Stung By Scorpion

Alaska Airlines Offers Free Tickets & Miles To Passenger Stung By Scorpion

There’s nothing in the Alaska Airlines contract of carriage about arachnid attacks, so when a passenger on board one of its planes was stung by a scorpion, the airline could have easily shrugged it off as one of those crazy things that happen when you’re a world traveler. Instead, someone at Alaska Air realized this was an opportunity to go above and beyond. [More]