Just about everyone knows that you have to give your rental car a thorough inspection — and point out even the smallest dings and scratches — before pulling off the lot. But sometimes, even though you’ve done your due diligence and the car is given a clean bill of health upon its return, you can still end up being sent to collections. [More]
Have you ever lost the keys to your rental car? D. did this past weekend, and tells Consumerist that she thought that Alamo’s method of issuing a replacement key was a little bit inefficient and expensive. She was instructed to hire a tow truck at her own expense to bring the car back to the lot, then charged a $250 key replacement fee. [More]
When it comes to car rentals, I’ve rarely cared about the make and model of what I’m driving, so long as it’s in my (low) price range, it has a working radio and the driver’s side door operates properly. So it’s a good thing I’ve never tried to rent a hybrid, because the New York Times says I’d be paying anywhere from 30-70% more for the thrill of it all. [More]
For some reason, there are a lot of rental car lots in Florida bursting at the seams with cars they need to distribute to the rest of the country. That’s why several national rental companies are offering dirt-cheap — as little as $3/day — one-way rentals, just so long as you get those cars out of Florida. [More]
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
President (Alamo), Greg R. Stubblefield: email@example.com
After reading these six confessions of a current Alamo car rental agent, you will learn:
Due to the Costco membership second driver discount, I suggested that my parents use Alamo on their trip to visit me. When my mother told the rep on the phone and again at airport pickup that she was a Costco member for the free additional driver, they told her there was no such thing and they had never heard of it. I have used this discount, and it was the only reason I recommended Alamo. Rather than contacting someone else who might know of the partnership discount or listening to their customer, they were rude to my mother and she left with no second driver rather than pay the additional $9/day they were asking for.
When a $60 buck fine was billed to his credit card for a recent Alamo rental, Matt. A was confused: “I thought those suckers told me I didn’t owe them any money when I returned it?”