You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It

You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It

Here’s a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn’t charge her extra.

People Love Airplane Wi-Fi, But They Don't Love Paying For It

People Love Airplane Wi-Fi, But They Don't Love Paying For It

The WSJ’s latest “Middle Seat” column is about that holy grail for all internet-lovers — airplane Wi-Fi. It turns out that people love, love, love it… but pay for it? Nah.

Breaking Down Airline Safety Records

Breaking Down Airline Safety Records

The Daily Beast says it has determined which airlines in the U.S. are the safest by comparing the global statistics for the 25 airlines with the best safety records and those with the worst. Which is the safest? The answer may come as a surprise, since this methodology showed that AirTran is the safest national carrier.

One Man's Publicity Stunt Is Another's Vision Of Hell

One Man's Publicity Stunt Is Another's Vision Of Hell

I mentioned comedian and filmmaker Mark Malkoff in passing in a post about Starbucks last week, not knowing that he would embark on a new project this week. He’s making a career out of bizarre feats of consumer endurance, such as visiting all 171 Manhattan Starbucks outlets in one day, and living in the Paramus, NJ IKEA for a week. Now, as part of a campaign to publicize AirTrain’s new in-flight wi-fi, he’s living on an AirTran plane for 30 days and posting his adventures on the Internet. Yes. That’s an entire month. Most of which will probably be spent on the tarmac in Atlanta.

AirTran Removes Muslim Family From Flight, Refuses To Reseat After FBI Clears Them

AirTran Removes Muslim Family From Flight, Refuses To Reseat After FBI Clears Them

AirTran removed a Muslim family and their friend from their flight, had them questioned by the FBI, and then refused to re-seat or rebook them after they were cleared by the FBI.

Top 3 Most and Least "Fee Crazy" Airlines

Top 3 Most and Least "Fee Crazy" Airlines

Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least “fee crazy” airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?

AirTran Agent Screams, Curses At Travelers While Supervisor Looks On

AirTran Agent Screams, Curses At Travelers While Supervisor Looks On

Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple.

Oil! Airlines Issue Open Letter Asking You To Help Them Lobby Congress

Oil! Airlines Issue Open Letter Asking You To Help Them Lobby Congress

In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What’s the problem that they need help solving? Oil speculation. Read the letter inside.

The Ultimate Airline Bankruptcy And Merger Cheat Sheet

The Ultimate Airline Bankruptcy And Merger Cheat Sheet

Thinking of taking a trip but can’t remember which airlines are bankrupt and which ones are part of Delta? We know it can be difficult—that’s why we’ve put together a little cheat sheet to help you get through this time of uncertainty.

Stranded After AirTran Never Bothered To Announce The Flight

Stranded After AirTran Never Bothered To Announce The Flight

Reader Thomas was waiting for his delayed AirTran flight…. and waiting… and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers.

People Who Buy First-Class Tickets On Discount Airlines Are Like…

People Who Buy First-Class Tickets On Discount Airlines Are Like…

benpopken: Well let’s kick it up a notch. Let’s say that a guy buys a first-class ticket on AirTran, and then when the steward is asking all the first-class passengers what they want to drink before take-off, he asks for a Grey Goose and cran…

AirTran's Disingenuous "System-Wide Summer Sale"

AirTran's Disingenuous "System-Wide Summer Sale"

Monday, AirTran announced a so-called “System-Wide Summer Sale.” FareCompare.com looked at the price history and found that instead, AirTran had raised prices, then lowered them, calling the delta a “sale.”

AirTran Charges $15 For Exit Row Seat Assignment, Makes Customers Sad

AirTran Charges $15 For Exit Row Seat Assignment, Makes Customers Sad

Kristen

AirTran’s email inside.

AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It

AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It

It certainly looks real, but according to AirTran this voucher may not be valid. Why? Because it doesn’t specifically say you get a flight. Why would AirTran issue vouchers that don’t vouch for anything? We just don’t know.

Everyone Loves Southwest Airlines, Hates United And US Airways

Everyone Loves Southwest Airlines, Hates United And US Airways

The new Airline Quality Rating is out and Southwest airlines received the fewest complaints of any airline in 2006. United and US Airways both tied for the highest number of complaints.

Live Interventions: Help! CheapoAir.com Overcharging Me!

Live Interventions: Help! CheapoAir.com Overcharging Me!

A reader IM’d us about getting help with a billing dispute a friend of theirs was having on the phone with CheapoAir.com.

AirTran Grounds Screaming Toddler And Family, Literally

AirTran is defending itself today for removing a screaming toddler and her family from a flight bound for Boston.

$19 AirTran Tickets

AirTran’s got a 48-hour sale going on right now with tickets as low as $19 one way.