Consumerist
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above and beyond
You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It
Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra. More » -
wifi
People Love Airplane Wi-Fi, But They Don't Love Paying For It
The WSJ's latest "Middle Seat" column is about that holy grail for all internet-lovers — airplane Wi-Fi. It turns out that people love, love, love it... but pay for it? Nah. More » -
airlines
Breaking Down Airline Safety Records
The Daily Beast says it has determined which airlines in the U.S. are the safest by comparing the global statistics for the 25 airlines with the best safety records and those with the worst. Which is the safest? The answer may come as a surprise, since this methodology showed that AirTran is the safest national carrier. More » -
air travel
One Man's Publicity Stunt Is Another's Vision Of Hell
I mentioned comedian and filmmaker Mark Malkoff in passing in a post about Starbucks last week, not knowing that he would embark on a new project this week. He's making a career out of bizarre feats of consumer endurance, such as visiting all 171 Manhattan Starbucks outlets in one day, and living in the Paramus, NJ IKEA for a week. Now, as part of a campaign to publicize AirTrain's new in-flight wi-fi, he's living on an AirTran plane for 30 days and posting his adventures on the Internet. Yes. That's an entire month. Most of which will probably be spent on the tarmac in Atlanta. More » -
airtran
AirTran Removes Muslim Family From Flight, Refuses To Reseat After FBI Clears Them
AirTran removed a Muslim family and their friend from their flight, had them questioned by the FBI, and then refused to re-seat or rebook them after they were cleared by the FBI. -
airline fees
Top 3 Most and Least "Fee Crazy" Airlines
Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
More »
8:30 AM on Wed Aug 27 2008
By Meg Marco
60,782 views, 93 commentsMost discussed V for Vishnu: Its really too bad that the "Least Fee Crazy Airlines" don't fly outside North America. I need to fly more »
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airtran
AirTran Agent Screams, Curses At Travelers While Supervisor Looks On
Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple. More » -
rule 240
The Ultimate "Rule 240" List
Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler? More » -
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recession watch
Oil! Airlines Issue Open Letter Asking You To Help Them Lobby Congress
In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What's the problem that they need help solving? Oil speculation. Read the letter inside. More » -
mergers and acquisitions
The Ultimate Airline Bankruptcy And Merger Cheat Sheet
Thinking of taking a trip but can't remember which airlines are bankrupt and which ones are part of Delta? We know it can be difficult—that's why we've put together a little cheat sheet to help you get through this time of uncertainty.
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whoops
Stranded After AirTran Never Bothered To Announce The Flight
Reader Thomas was waiting for his delayed AirTran flight.... and waiting... and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers. More » -
travel
People Who Buy First-Class Tickets On Discount Airlines Are Like...
benpopken: So let me bounce this off you
benpopken: A guy buys a first-class ticket on discount airliner AirTran, is he an asshole?
consumeristcarey: Only if he expects a sundae.
consumeristcarey: I can see why someone's secretary might book the ticket.
consumeristcarey: But yeah, it's a weird thing for anyone to do on their own.
benpopken: Well let's kick it up a notch. Let's say that a guy buys a first-class ticket on AirTran, and then when the steward is asking all the first-class passengers what they want to drink before take-off, he asks for a Grey Goose and cran... More » -
disgusting
Air Tran Lets You Sit In Urine-Soaked Seat
WCVB in Boston says that a woman sat down on a urine-soaked seat on an Air Tran flight to Boston Sunday night. Jennifer Castellano was sitting down for about 30 seconds when she noticed that her pants were wet. She went to the lavatory to check on her clothes and.. More » -
caveat emptor
AirTran's Disingenuous "System-Wide Summer Sale"
Monday, AirTran announced a so-called "System-Wide Summer Sale." FareCompare.com looked at the price history and found that instead, AirTran had raised prices, then lowered them, calling the delta a "sale." More » -
nickel and dimeing
AirTran Charges $15 For Exit Row Seat Assignment, Makes Customers Sad
Nickel and dimeing your customers leads to letters like this one, from reader Kristen who writes in to share an email her friend just got from AirTran, her favorite airline: More » -
executive customer service
All US Airline CEO's Contact Infos
This appears to be a giant list of all US airlines' CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN More » -
airtran
AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It
It certainly looks real, but according to AirTran this voucher may not be valid. Why? Because it doesn't specifically say you get a flight. Why would AirTran issue vouchers that don't vouch for anything? We just don't know. More » -
southwest
Everyone Loves Southwest Airlines, Hates United And US Airways
The new Airline Quality Rating is out and Southwest airlines received the fewest complaints of any airline in 2006. United and US Airways both tied for the highest number of complaints. More »
airtran
New York, 6:41 AM
Mon Nov 9
6 posts in the last 24 hours
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