AirTran

airline fees

Top 3 Most and Least "Fee Crazy" Airlines

Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
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8:30 AM on Wed Aug 27 2008
By Meg Marco
59,354 views, 92 comments

Most discussed V for Vishnu: Its really too bad that the "Least Fee Crazy Airlines" don't fly outside North America. I need to fly more »

airtran

AirTran Agent Screams, Curses At Travelers While Supervisor Looks On

Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple. More »

10:17 AM on Mon Aug 25 2008
By Chris Walters
22,550 views, 78 comments

Most discussed kretara: Rude people in Boston! That's not new. I lived there for many years and never found a helpful service type more »

recession watch

Oil! Airlines Issue Open Letter Asking You To Help Them Lobby Congress

In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What's the problem that they need help solving? Oil speculation. Read the letter inside. More »

1:59 PM on Thu Jul 10 2008
By Meg Marco
10,667 views, 135 comments

mergers and acquisitions

The Ultimate Airline Bankruptcy And Merger Cheat Sheet

Thinking of taking a trip but can't remember which airlines are bankrupt and which ones are part of Delta? We know it can be difficult—that's why we've put together a little cheat sheet to help you get through this time of uncertainty. More »

8:51 AM on Tue Apr 15 2008
By Meg Marco
8,766 views, 44 comments

Latest by Serpephone: DELTA = "Didn't Even Leave The Airport" more »

whoops

Stranded After AirTran Never Bothered To Announce The Flight

Reader Thomas was waiting for his delayed AirTran flight.... and waiting... and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers. More »

9:19 AM on Thu Mar 13 2008
By Meg Marco
7,237 views, 50 comments

travel

People Who Buy First-Class Tickets On Discount Airlines Are Like...

benpopken: So let me bounce this off you
benpopken: A guy buys a first-class ticket on discount airliner AirTran, is he an asshole?
consumeristcarey: Only if he expects a sundae.
consumeristcarey: I can see why someone's secretary might book the ticket.
consumeristcarey: But yeah, it's a weird thing for anyone to do on their own.
benpopken: Well let's kick it up a notch. Let's say that a guy buys a first-class ticket on AirTran, and then when the steward is asking all the first-class passengers what they want to drink before take-off, he asks for a Grey Goose and cran... More »

11:48 AM on Mon Dec 24 2007
By Ben Popken
11,564 views, 41 comments

Latest by JerseyJarhead: It's interesting that we are so used to being abused by the airlines, we think it's absurd to ask for more »

caveat emptor

AirTran's Disingenuous "System-Wide Summer Sale"

Monday, AirTran announced a so-called "System-Wide Summer Sale." FareCompare.com looked at the price history and found that instead, AirTran had raised prices, then lowered them, calling the delta a "sale." More »

5:29 PM on Tue Jun 19 2007
By Ben Popken
2,118 views, 22 comments

nickel and dimeing

AirTran Charges $15 For Exit Row Seat Assignment, Makes Customers Sad

Nickel and dimeing your customers leads to letters like this one, from reader Kristen who writes in to share an email her friend just got from AirTran, her favorite airline:

Hi Consumerist,

My friend received this e-mail from Airtran yesterday, stating how "convenient" it is that we can now pay for emergency exit row seats ahead of time to reserve them for our upcoming flights. I fly Airtran more than any other airline and almost never had any problem getting the emergency exit row for free when I arrived at the airport. I love Airtran for their direct flight from Orlando, FL to Rochester, NY, their free A+ Rewards program and affordable prices. Having to pay $15 each way to reserve my usually free emergency exit row could very well bump their prices above the competition, adding $30 round trip. Airtran - I understand many discount carriers are charging for these seats, but that doesn't mean you have to do it as well! I don't feel that this is any more convenient and might send me to another airline for business. Please reconsider your decision.

Thanks Consumerist,
Kristen

AirTran's email inside. More »

12:21 PM on Thu Jun 7 2007
By Meg Marco
5,095 views, 62 comments

Latest by Michael: @Troy F.: Virgin charges US$70 (if I remember correctly) for exit row seats, and their food, seat room, and service more »

airtran

AirTran: Here's Your Pretend Voucher, Have Fun Redeeming It

It certainly looks real, but according to AirTran this voucher may not be valid. Why? Because it doesn't specifically say you get a flight. Why would AirTran issue vouchers that don't vouch for anything? We just don't know. More »

3:47 PM on Wed Apr 18 2007
By Meg Marco
2,136 views, 33 comments

southwest

Everyone Loves Southwest Airlines, Hates United And US Airways

The new Airline Quality Rating is out and Southwest airlines received the fewest complaints of any airline in 2006. United and US Airways both tied for the highest number of complaints. More »

11:25 AM on Mon Apr 2 2007
By Meg Marco
1,830 views, 9 comments

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