After 23 Years, Eastern Air Lines Hopes To Rises From The Ashes To Fly Again

After 23 Years, Eastern Air Lines Hopes To Rises From The Ashes To Fly Again

Consumers could have another option when looking for their next flight. After more than 20 years away from the tarmac, Eastern Air Lines Group filed paperwork this week to begin service. [More]

Visit The Place Where Old Airplane Seats Go To Be Resurrected

Visit The Place Where Old Airplane Seats Go To Be Resurrected

While some jets may stay in service for decades, it seems like the seats inside those planes are constantly changing — being shuffled around, rebranded, removed, replaced. Thus, someone out there is making a living off this continual turnover of those seats you hate to sit in. [More]


Congratulations, US Airways Passengers On Flight With Sick Guy: You Didn’t Get Tuberculosis

It’s not every day where you could be risking contracting a contagious disease just by flying from point A to point B. That’s why passengers on a US Airways Express flight from Austin to Phoenix over the weekend were likely a bit concerned when they were reportedly told to get a tuberculosis test on the chance that their fellow flier might’ve had it. [More]

Looks like fun!

Airlines Relaxing Change-Fee Policies Ahead Of Impending No Good, Very Bad Weather

I don’t know about you, but I’m getting a bit squirrelly over here on the East Coast wondering about my flight home tomorrow to the Good Land (yes, Milwaukee, Wayne’s World fans, and no, I’ve never heard that one before), in light of the harbingers of doom at various weather services. One bright spot — many of the major airlines are already announcing relaxed change-fee policies for fliers inconvenienced by the coming bad weather. [More]


If An Airline Passenger Must Buy Two Seats, Don’t Put Them In Different Rows

It’s understandable when airlines force passengers to buy two seats if they can’t fit in a single one. It’s less understandable when the airline puts those two seats in different rows. That just means extra embarrassment for the passenger when front-line employees don’t understand the company’s own policies. Yet this is what a man from Wales claims happened to him during a flight to Ireland. [More]

Air Canada Loses Dog, PR Guy Sends Dismissive E-mail To Reporters

Air Canada Loses Dog, PR Guy Sends Dismissive E-mail To Reporters

Everyone in the news business knows that people love stories about animals. Is it the opportunity to gaze at photos of furry faces? A sign of the ultimate decline of American civilization? Probably a little of both. Larry the Italian Greyhound was flying from San Francisco to its new home in Canada when a well-meaning worker let the dog out for a walk. He ran away, and was last seen in a parking lot. [More]


Here’s What It Looks Like When A Passenger Has An Epic Meltdown On A Plane

There are times when a flight can be stressful. Crying babies, kids kicking seat, your fellow passenger keeps drooling on your shoulder. And then there are the times when someone won’t stop screaming at the top of her lungs while the plane is landing. In this case, a woman on a flight to Tampa gets extremely loud. And that’s putting it simply. [More]


Airlines Charging Fees To Be Extra Nice Because They Can’t Make Us Pay For Air To Breathe

We’ve come a long way from free luxury: Airlines have run out of finding ways to charge passengers for services that used to be free, like checking a bag or having a place to put your legs, so the newest add-on options are simply treatment upgrades. For a little extra cash, travelers can buy a bit of extra kindness or just a boost back toward the days of yore when airlines actually wanted to do something nice. [More]


Guy Sasses Discount Airline EasyJet On Twitter, Gets Grounded

EasyJet is probably best known to Americans as “the European discount airline that isn’t RyanAir,” if they’ve heard of it at all. Now they’re also the airline that grounds adults for sassing them on the Internet. That’s what happened to a law professor and columnist who was annoyed that he might miss his connection when an EasyJet flight was delayed, and more annoyed that a soldier might miss his. [More]


Which Airlines Offer The Most Legroom For Free (Gasp!) On Domestic Flights?

Unless you cherish the feeling of your knees shoved up against the seat in front of you, more legroom on a flight is a creature comfort that many fliers cherish but few receive — except for an extra fee. But hold your gasps and shocked faces of disbelief, folks: You can actually get extra legroom in coach… for free. Okay go ahead, gasp now. [More]


Sabre System Outage Causes Travel Snafus For Airlines Around The World

Travelers around the world faced flight delays and cancellations all because of one computer software outage that had the power to disrupt a plethora of airline reservations systems. When the Sabre system went down late last night, some airlines turned to good old-fashioned pen and paper to check in and board passengers. Just like in yore!


Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish

There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]

You've earned his approval.

It’s Safe To Say You Wrote An Effective Complaint Letter If An Airline Billionaire Notices It

Here at Consumerist we’ve read our share of complaint letters. Some are witty and pithy, others are full of rage and utilize all capital letters. Success can be varied, no matter how perfect your letter happens to be. But we think it’s safe to say that when the billionaire head of an airline Tweets your missive to his three million followers, you done good. [More]

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

Delta isn’t great about letting passengers volunteer to be bumped off an oversold flight instead of just bumping them by force. The company just doesn’t have enough CEOs to go around and offer seats to people who need to get home. Don’t take our word for it: the U.S. Department of Transportation gave them a public reprimand and ordered the airline to pay a penalty of $750,000. [More]


GAO: American-U.S. Airways Merger Will Reduce Competition

We’ve been following the proposed hook-up/merger of American Airlines and U.S. Airways for what seems like forever, but those two crazy kids aren’t out of the woods yet, so far as approvals go. And a new report by congressional watchdogs over at the Government Accountability Office could play a part in the Justice Department’s review of that marriage. It says if the companies smush themselves together, it’ll reduce competition in a whole lot of airports. [More]

(Air Canada)

Air Canada Rouge Flight Attendants: Hipsters Of The Skies

Air Canada’s new discount carrier, Air Canada Rouge, bills itself as a “new stylishly affordable leisure airline.” Rouge introduced its new uniforms to the flying public this week, and they’re very versatile. Flight attendants can wear them from work to a concert to picking out artisanal marshmallows at the local farmer’s market. They make the flight attendants look like hipsters, is what I’m saying. [More]


Sen. Schumer Would Really Appreciate It If Airlines Could Reverse Hike In Flight Change Fees

Grumpy over those recently change fee hikes Delta Air Lines, American Airlines, U.S. Aiways and United Airlines instituted? You’re not the only one — New York Sen. Charles Schumer is in your corner. He’s asking, well, kind of demanding, that the airline industry take back those hikes  so families can afford to travel together. [More]


Airlines Raked In A Record $6 Billion In Baggage & Change Fees Last Year

Feeling lighter in the wallet when you travel? It’s no wonder — in 2012, U.S. airlines raked in a record $6 billion in baggage and change fees from passengers. That’s higher than any other year since such fees became de rigueur five years ago. Oh, and it’s going to keep piling up, because airlines are having fun swimming around in the piles of money they’ve made off such fees. [More]