United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) to fill in the blanks, resulting in a Mad Libs apology of sorts. Naturally, the recipient posted it to (POPULAR SOCIAL MEDIA SITE). [More]

(John Kittelsrud)

Airline: Sorry A Flight Attendant Told Passengers To Flush Their Drugs Before The Plane Lands

Australian discount airline Jetstar is busy apologizing after a crew member got on the PA system and told passengers they might want to flush any drugs they had on them before the plane landed in Sydney. This, because many travelers had just been at a music festival, and you know how kids are these days at those music festivals (they do drugs sometimes). [More]

(kevin dean)

New Hike In TSA Security Fee Means Higher Ticket Prices For Travelers

Next time you buy an airline ticket, you might notice it’s just a tad bit more expensive. That’s because the United States has a deficit to pay down, so it’s ordered the Transportation Security Administration to increase the security fee it charges each traveler. [More]

(Martin Rottler)

New Boeing 737 Will Cram 11 More Passengers Into Coach

While tall people generally have an advantage in athletics, romance, job-hunting, and attending concerts, there is at least one aspect of modern living for which it’s better to be shorter in stature — flying coach. But aircraft biggie Boeing is attempting to take even that one minor victory away from those of below-average height, by cramming additional rows of seats into its already jam-packed 737 seats. [More]

(CarbonArc)

Feds Update, Expand Rules Covering How Airlines Report Their Animal-Safety Records

When you’re flying with your pet, sometimes it’s not possible to keep your beloved Mr. Saucypants in the plane cabin with you. But banishing him to the cargo hold below can be a daunting prospect, which is why U.S. regulators have expanded how many airlines must report on their animal-safety records. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

Delta Wants To Trademark “World’s Most Trusted Airline,” But Probably Shouldn’t

(Erin Turowski)

Do you trust Delta Air Lines? It won’t really matter if the carrier succeeds in convincing the U.S. Patent and Trademark Office to approve Delta’s application for a trademark on that term. [More]

Proposed Rule Means Airlines Would Have To Be More Forthcoming With Fee Disclosures

Proposed Rule Means Airlines Would Have To Be More Forthcoming With Fee Disclosures

Purchasing plane tickets can be a painstaking task. First, you comb through options to see what fits your schedule, then you search high and low for a price that meets your travel budget. But upon arriving at the airport you’re faced with fee after fee and pretty soon, that travel budget goes out the window. Those days might be over, however, now that the U.S. Transportation Department has proposed a new rule that would require airlines to directly disclose basic service fees. [More]

(Adam Fagen)

Airplane Food: From Multi-Course Meals To Warmed Up Bowls Of Something

Many travelers equate airplane food with hospital grub – they don’t want to eat either with a 10-foot fork, but will begrudgingly chow down when there are no other options. But it wasn’t always that way, and it likely won’t be that way forever, either. [More]

Small Airports Struggle To Survive, Lose Most Flight Options Over Last Decade

Small Airports Struggle To Survive, Lose Most Flight Options Over Last Decade

Between continued consolidation and rising fuel costs, the last decade has taken a toll on airlines catering to smaller markets. It shouldn’t be too surprising then that passengers are finding fewer available fights and seats when planning their travels from their small community airports. [More]

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

Earlier this week a Dutch teenager landed in hot water after sending a threatening tweet to American Airlines. While the teen says she was joking, the airline took the threat seriously, as it should have. After a number of copycat tweets, nearly all airlines have been keeping a close eye on social media. That vigilance resulted in a temporarily grounded United Airlines flight Wednesday evening. [More]

U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

This week got off to a hilarious start if you like corporate social media gaffes. US Airways is awfully embarrassed about the incident where they responded to a customer complaint with a photograph of a nude woman posed with a model plane lodged in her jetway. Contrary to our predictions, the airline says that posting the photo was “an honest mistake” and no one is getting fired. Someone might want to throw away that toy plane, though. [More]

Sigh.

Teenagers Decide New Cool Thing To Do Is Make Copycat Airline Bomb Threats On Twitter

I don’t envy teenagers — it’s just so hard to keep up with the coolest trends. Like are we still saying “for shizzle?” Are high fives acceptable? But if all your friends started tweeted fake bomb threats to American Airlines just because one Dutch girl did, would you throw yourself off that cliff, too? [More]

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

Does your in-flight drink lack that certain something, a bit of citrus formerly provided by a lime? While I’m sorry for your loss, there are bigger problems than that out there, like drug cartels waging war with each other and natural disasters wreaking havoc with farmers’ crops. You can blame those issues for a temporary lime shortage that’s prompting many airlines to make do without lemon’s green sibling. [More]

Airlines Perform Worse, Passengers File Fewer Complaints

Airlines Perform Worse, Passengers File Fewer Complaints

If you have very, very low standards, you’re seldom disappointed, right? That seems to be reason for Americans’ attitudes toward airlines. As an annual independent study of airlines’ relative crappiness shows that airlines are doing worse on quality measures like number of bags lost, number of flights that arrived on time, and other measures of things that can make flying a miserable experience. [More]

Pilot Shortage To Cut Flight Options? Maybe, Maybe Not, Says Govt. Report

Pilot Shortage To Cut Flight Options? Maybe, Maybe Not, Says Govt. Report

Once upon a time many youngsters dreamed of careers as pilots. The thrill of taking flight and the glamorous depictions on television and the big screen created fantasies of a career in the sky. Over the years the industry has changed. Recently regional airlines have reported new regulations, higher costs of school and lower salaries are causing a pilot shortage that could result in fewer flights for consumers. But a new report by the Government Accountability Office shows that the issue may be more complicated than it seems. [More]

This Winter’s Storms Have Led To Highest Number Of Flights Canceled In 25 Years

This Winter’s Storms Have Led To Highest Number Of Flights Canceled In 25 Years

It’s not just your bad luck — this winter has been a you-know-what-show for flights every time yet another storm hits. According to a new report, this season’s batch of snow storms has led to the highest number of flight cancellations in more than 25 years. Not all records are fun to achieve, eh? [More]

Feds Warn Airlines Heading To The Olympics Of Potential Bomb Threat From Toothpaste Tubes

Feds Warn Airlines Heading To The Olympics Of Potential Bomb Threat From Toothpaste Tubes

Travelers should be used to not hauling ginormous quantities of liquids/gels/aerosols in their carry-ons on airplanes by now, but you might find your tube of toothpaste under extra scrutiny if you’re heading to Russia for the Olympics. Federal officials have issued a warning to U.S. and some foreign airlines to be on the lookout for toothpaste, whose containers could hold ingredients used to make a bomb on a plane. [More]