A female passenger on a JetBlue flight from San Francisco To New York City says the man sitting next to her made feeble attempts to flirt with her before inappropriately putting his hand under her skirt while she slept. The man’s defense isn’t exactly convincing. [More]
JetBlue Passenger Charged With Putting Hand Under Sleeping Woman’s Skirt
By March 25, 2013
Not Putting Anything In The Overhead Bin? American Airlines Is Seeing What Happens If You Board First
By March 22, 2013
One thing that ticks off a lot of seasoned business travelers is waiting to board a plane because the passengers in front of you are busy futzing around with squeezing their probably too-large carry-ons into the overhead bins. But now American Airlines is testing to see what happens when it gives priority boarding to travelers who won’t be using the overhead storage. [More]
American Airlines Trustee Looks At $20 Million Payout To Outgoing CEO, Says There’s Some Explaining To Do
By March 18, 2013
Though so much of the news about American Airlines has been about its impending nuptials to more financially stable suitor US Airways, let’s not forget that the airline is still clawing its way out of bankruptcy protection. Which is why the trustee put in charge of this process thinks someone should have to explain why outgoing the American CEO is being rewarded to the tune of $19.9 million. [More]
Study: Southwest Is Often Only The Least-Expensive Option If You’re Checking Bags
By March 15, 2013
In spite of the fact that Southwest Airlines is now one of the largest airlines in the country, it still has a reputation among some consumers of being a plucky upstart that always offers cheaper fares than its old-school competitors, especially for business travelers. But a new study claims that Southwest passengers’ savings often depends on whether or not they check their bags. [More]
Southwest Airlines Mails Lost Phone, Provides Outstanding Service And Terrible Poetry
By March 6, 2013
Jane’s husband left his mobile phone behind on a Southwest Airlines plane. Oh, no! How sad! He had every reason to expect not to see it again, but someone turned it in to Lost and Found. The kind souls at Southwest mailed it back to him, enclosing a poem. We’re not saying that it was a good poem, but it’s certainly a thoughtful one. [More]
More Than 2,000 Flights Canceled Today & Tomorrow Because Of Snow
By March 5, 2013
Remember when you looked forward to lots of snow? Neither do we. [More]
JetBlue Keeping Door Open To Free In-Flight WiFi
By March 5, 2013
Last year, JetBlue announced it would begin installing new, satellite-based WiFi Internet access on board its planes — and that the service would initially be free on the first 30 jets that get the upgrade. Now the airline’s CEO says that freebie could continue beyond that starting point. [More]
pointy stuffMore than a decade after enacting strict prohibitions on carrying knives on U.S. flights, Transportation Security Administration head John Pistole says the agency will begin allowing smaller pocketknives and limited carry-on of golf clubs and other sporting equipment. (via Bloomberg)
United Holds Connecting Flight So Passenger Can Get To Dying Mother
By March 4, 2013
Given the current state of the airline industry and the nature of the stories that people send to us, it’s nice to hear the occasional account of airline staffers going to extra lengths to help a passenger out. [More]
Frontier Airlines Decides You Really Shouldn’t Go To Disney World This Year
By February 20, 2013
Only three months ago, Frontier Airlines started offering flights from Columbia, MO, to Orlando, so of course travelers began booking tickets for trips to Disney World and other area attractions. Now Frontier is pulling the plug on the route, leaving customers to scramble for new travel plans. [More]
Former Spirit Airlines Mechanic: I Was Fired After Complaining To FAA About Service Issues
By February 19, 2013
A New Jersey man who had worked at Spirit Airlines for more than a decade claims he was fired last year after he and a group of his fellow aircraft mechanics filed a complaint with the Federal Aviation Administration about allegedly sketchy service practices at the carrier. [More]
Alleged Delta Baby-Slapper Fired For Allegedly Slapping Baby On Delta Flight
By February 19, 2013
You probably remember last week’s story of the Delta passenger accused of not only slapping a 19-month-old child but also using an unpleasant racial slur while doing so. Looks like that man’s employer isn’t exactly thrilled with the publicity caused by the incident. [More]
Delta Passenger Accused Of Slapping 19-Month-Old Across The Face, Using Racial Slur
By February 15, 2013
Slapping another passenger on an airplane is bad. When that passenger is a baby, it’s even worse. But if you go that far in being a terrible human being, might as well throw in a racial slur just in case you hadn’t offended everyone on the plane. [More]
US Airways Charges $75 To Change My Ticket To Incorrect Flight, Won’t Talk To Me About It
By February 13, 2013
Consumerist reader Ryan would really like to talk to someone at US Airways about a mix-up at the ticket counter that cost him $75 and delayed his travel time by a few hours, but getting an airline rep on the phone has been a trial. [More]
Lost Your License Or Passport? Airport Security Will Accept A Costco Card
By February 8, 2013
A few years back, I misplaced my license while in Washington, D.C. for a wedding. Little did I know that I didn’t have to take a bus back to New York; I apparently could have just shown my Costco card. [More]
More Than 1,000 Flights Already Canceled For Tomorrow Because Of Storm
By February 7, 2013
Another day, another natural disaster that screws things up for people who don’t even live near the affected area. [More]
Woman Sues TSA, FBI, Frontier Airlines After Being Detained & Strip-Searched
By January 22, 2013
Back on Sept. 11, 2011, the tenth anniversary of the 9/11 terrorist attacks, an Ohio woman was one of three people detained by authorities at Detroit Metro Airport, where she claims she was strip-searched and held without cause for four hours. [More]
Delta Says Too Many People Were Getting Elite Status, Will Make It Harder To Achieve
By January 17, 2013
Airlines have spent the last decade trying to get customers to rack up points in any way possible. But apparently too many people were enjoying the high-life on Delta, as the airline announced changes today that will make it more difficult to achieve elite status in it frequent flier program. [More]
