(Brian Brodeur)

Airline’s Pilots Warn Passengers Of Safety Concerns

In an open letter to their passengers, the pilots of Nevada-based budget carrier Allegiant Air have gone public with their concerns about what they see as sagging service and safety standards for the airlines. [More]

JetBlue Cancels Passenger’s Ticket For Flight He Wasn’t Even Supposed To Be On

JetBlue Cancels Passenger’s Ticket For Flight He Wasn’t Even Supposed To Be On

Anyone who has traveled frequently enough has likely had to deal with your flight being canceled or rescheduled and all the havoc that can ensue trying to keep the rest of your itinerary from being completely screwed up. But what’s a traveler to do when the airline screws up twice and cancels your ticket for a flight that you’re not even booked on? [More]

(Adam Fagen)

Frontier Airlines Strands Passengers At The Gate For 18 Hours

Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually board. [More]

(Atwater Village Newbie)

Woman Says United Airlines Flight Attendant Shamed Her For Breastfeeding During Flight

For years now nursing mothers have encountered any number of displeased looks, rude remarks and requests to cover up. A Vancouver mother says she was the latest victim of such a run-in when a flight attendant on a United Airlines flight tossed a blanket to her husband in an attempt to get her to cover up.
[More]

Passengers Safely Taken Off Delta Jet That Skidded Off Snowy Runway

Passengers Safely Taken Off Delta Jet That Skidded Off Snowy Runway

Two-thirds of the flights scheduled to arrive today at New York’s LaGuardia airport have already been canceled, mostly due to the latest snow storm to slam the Mid-Atlantic region. And there are 130 who probably wish their Delta flight to LGA had called off after it slid off the runway this morning. [More]

American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

If you’ve tried to fly this winter, chances are you’ve hit some weather-related delays or cancelations and ended up in line or on the phone waiting to speak to someone who could help you out. But odds are that you didn’t wait as long as the one Florida woman who spent six hours trapped on hold with American Airlines. [More]

United Airlines Warns Pilots About Safety Concerns

United Airlines Warns Pilots About Safety Concerns

Following four incidents that United Airlines dubs “safety events and near-misses,” the carrier has issued a warning to its pilots about “significant safety concerns,” and asking them to cut down on potentially disastrous mistakes. [More]

Southwest Gets OK To Continue Flying 128 Planes That Missed Inspections

Southwest Gets OK To Continue Flying 128 Planes That Missed Inspections

Yesterday afternoon, Southwest Airlines had to cancel dozens of flights after learning that one-fifth of its entire fleet was overdue for a necessary maintenance check. The airline was to have grounded 128 planes pending inspection, but has reached a deal with the Federal Aviation Administration that will allow those jets to continue flying. [More]

JetBlue’s Justification For Baggage Fees Demonstrates The Sad State Of Airline Industry

JetBlue’s Justification For Baggage Fees Demonstrates The Sad State Of Airline Industry

Late last year, JetBlue announced that it too would be kowtowing to investors’ demands and start charging fees for checked bags. This news did not go over well with many of the airlines’ customers, but JetBlue believes people will get over it… because they really have no other choice. [More]

DOT Won’t Force United To Honor Super-Low First-Class Fares Resulting From Glitch

DOT Won’t Force United To Honor Super-Low First-Class Fares Resulting From Glitch

Earlier this month, several people figured out that they could book super-cheap airfares on United Airlines’ website if they made it look like they were accessing the site from Denmark. The airline canceled those tickets after getting wind of the loophole, which it blamed on a software glitch. Thousands of people complained to the Dept. of Transportation, arguing the airline was illegally raising airfares post-purchase, but the DOT has decided that isn’t the case. [More]

(Adam Fagen)

American Airlines Leaves Travelers Stranded Around Globe Without Luggage

Beyond just getting you through security and into your seat on the plane, there are a lot of systems that have to work together to get a flight off the ground with all its passengers and all their stuff. But when one important system went down at a major airport on Friday, American Airlines decided to fly a bunch of planes without luggage rather than delay or cancel flights. [More]

(Chris Rief)

Report Claims That You Secretly Love Airline Fees

If we were to head over to any airport in the country today and ask travelers whether they liked being charged add-on fees for checking bags, sitting in an exit row, food, entertainment, headphones, WiFi, or priority boarding, the consensus would undoubtedly be that these costs are a nickel-and-diming nuisance. But one airline industry analyst claims that travelers are secretly in love with these charges. [More]

Delta Testing 20-Minute Guarantee On Checked Bags For Frequent Fliers. What’s The Catch?

Delta Testing 20-Minute Guarantee On Checked Bags For Frequent Fliers. What’s The Catch?

If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]

JetBlue Also Reportedly Looking To End American Express Partnership

JetBlue Also Reportedly Looking To End American Express Partnership

For ten years, JetBlue and American Express have been partners on the airline’s co-branded credit cards. But a new report claims that this longterm relationship may be coming to an end with JetBlue and that it’s already picked out a new partner. [More]

(David Transier)

Southwest Offering Free Companion Passes To Atlanta Residents Who Make 3 Trips In Next 3 Months

Seven months of flying just about anywhere you want for relatively little cost sounds like a dream to many of us. For some residents of Atlanta it might actually become a reality as part of Southwest Airlines’ latest promotion to court the city’s travelers. [More]

Orbitz Settles Suit With “Hidden City” Ticket Site Skiplagged.com

Orbitz Settles Suit With “Hidden City” Ticket Site Skiplagged.com

Back in November, United Airlines and Orbitz sued Skiplagged.com, a site offering so-called “hidden city” fares that can save you money by booking a ticket on a flight you never intend to take to its final destination. Now Skiplagged’s owner and Orbitz say they have reached a deal to keep their dispute out of court. [More]

Southwest Frequent Flyer Earned Enough Points For Free Companion Ticket; Or So He Thought

Southwest Frequent Flyer Earned Enough Points For Free Companion Ticket; Or So He Thought

With only a few weeks to go in the year, one Southwest Airlines Rapid Rewards member says he was right on the cusp of earning a free companion pass. After allegedly being told that any points accrued before the end of the year would count toward that goal, he spent more on his Rapid Rewards credit card to rack up those points — only to later be told the deadline for earning points via the credit card was not Dec. 31. [More]

Traveler Says TSA Jailed Him For Making Complaint, Lied In Court About Bomb Threat

Traveler Says TSA Jailed Him For Making Complaint, Lied In Court About Bomb Threat

What line does a traveler need to cross before he’s deemed worthy of arrest by airport security agents? According to one man, not only was he detained overnight after attempting to file a complaint about the way he was being treated, but a TSA supervisor then lied under oath about a bomb threat the traveler never made. [More]