Survey Says: People Still Hate The Airlines… Especially United

Survey Says: People Still Hate The Airlines… Especially United

The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]

Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet

Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet

As airlines crack down on passengers’ attempts to shove too-large and overstuffed carry-on bags onto planes, a growing number of travelers are forced to gate-check their luggage, meaning it’s collected at the gate and put straight into the plane’s underbelly. But some baggage handlers don’t feel like carrying luggage down all those steps from the jetway to the ground and are just dropping passengers’ bags from heights of around 20 feet. [More]

Teen Stowaway Somehow Survives 5-Hour Flight Hidden In Wheel Well

Teen Stowaway Somehow Survives 5-Hour Flight Hidden In Wheel Well

In news that we fear might give cheapo airlines some ideas about how to squeeze more passengers on a plane, a teenage stowaway not only managed to sneak into the wheel well of a jet, but somehow managed to survive sub-freezing temperatures and super-thin air for more than five hours on a flight from California to Hawaii. [More]

It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

If You Get Caught Joining Mile-High Club, Don’t Kick The Officer Who Arrests You

If You Get Caught Joining Mile-High Club, Don’t Kick The Officer Who Arrests You

We’ve never really considered a crowded plane to be the most conducive setting for amorous adventures, but maybe we’re just being square. We also use the term square, so that might be your answer right there. Regardless, we’re not the ones facing criminal charges after allegedly engaging in a public sex act then assaulting the officer who arrested us. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

JetBlue Tries To Lure Other Carriers’ Business Travelers By Giving Them Elite Status Right Away

JetBlue Tries To Lure Other Carriers’ Business Travelers By Giving Them Elite Status Right Away

One reason some business travelers and other frequent fliers stick with one program is that they’ve logged enough miles to earn the bonus perks available to elite travelers. Switching preferred carriers would mean having to start from scratch. JetBlue is hoping that it can lure some frequent fliers away from its competition by offering them instant TrueBlue Mosaic status. [More]

The note left for a female WestJet pilot by a passenger who thinks it's still 1960 (and who would probably have still been considered a jerk then too). See below for the back of the note.

Passenger Tells Female Pilot That Cockpit Is “No Place For A Woman”

Of all the things that airline passengers should care about — schedules, airfares, fees, delays, weather, that guy across the row from you who refuses to put his shoes back on — one thing that shouldn’t matter at all is the pilot’s gender, as I’m pretty sure the Y chromosome contains no special aviation-related genetic information. And even if you do think that only brawny men named Rex or Ace should be flying your airplane, what is the point of leaving a nutty, angry note when your pilot happens to be a woman? [More]

Delta SkyMiles To Be Based On Price Of Ticket, Not Distance Of Flight

Delta SkyMiles To Be Based On Price Of Ticket, Not Distance Of Flight

In a move that may please some business travelers whose employers aren’t picky about pricey airfares, but will likely annoy frugal frequent travelers, Delta Air Lines announced today that it will be changing its SkyMiles frequent flier program so that the number reward miles earned will be based on the price of a ticket, and not the distance flown. [More]

United’s Reservation System Wreaking Havoc At Airports Today

United’s Reservation System Wreaking Havoc At Airports Today

In a scene reminiscent of two embarrassing 2012 incidents, United Airlines is doing a lot of apologizing today after a problem with its reservation system has resulted in long lines at airports around the country. [More]

4 Easy Ways To Not Be The Obnoxious Passenger Other People Complain About

4 Easy Ways To Not Be The Obnoxious Passenger Other People Complain About

You know that old thing about how every group of friends has one big jerk and if you can’t identify that person, well… then tag, you’re it. Air travel isn’t that different. [More]

FlightAware's Misery Map shows how bad the weather has affected travel in the Southeast. With the storm headed toward the Northeast, expect the map to show a lot more red around D.C. and NYC.

3,250 Flights Canceled Today, Another 4,000 Delayed

As ice and snow once again socks the Southeast and makes its way northward, thousands of flights are being canceled or delayed, leaving travelers around the country stranded and unsure of when they will be able to fly again. [More]

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

The battle for a maintaining relative amount peace and quiet on commercial airlines moved on to the next stage this afternoon after a Congressional committee voted to advance a piece of legislation that would ban the in-flight use of the “phone” part of your cellphones. [More]

Pilots Head To The Wrong Airports More Frequently Than You Might Imagine

Pilots Head To The Wrong Airports More Frequently Than You Might Imagine

Last month, a Southwest Airlines flight made headlines when it landed at the wrong Branson, MO, airport, but a new report finds that while it’s rare for a pilot to make a mistake about where to land his or her plane, it happens more than you probably think it does. [More]

Passengers’ Antitrust Suit Against Gogo In-Flight Internet Allowed To Move Forward

Passengers’ Antitrust Suit Against Gogo In-Flight Internet Allowed To Move Forward

A class-action antitrust suit filed by airline travelers against the operators of Gogo in-flight Internet has cleared a huge legal hurdle. A federal court has given the green light for the suit to move forward. [More]

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

When US Airways and American Airlines finally got the go-ahead from federal regulators to get hitched, one of the conditions was that the merged company divest itself of takeoff and landing slots at airports around the country, especially at Reagan National Airport outside of Washington, D.C., Southwest Airlines announced today it will be taking over half of the newly available slots. [More]

Alec Baldwin Backtracks After Mistakenly Ripping TSA Over Pat-Down Of Baby Daughter

Alec Baldwin Backtracks After Mistakenly Ripping TSA Over Pat-Down Of Baby Daughter

No one likes getting a pat-down at the airport (okay, maybe some of you do), but if you’re going to publicly vent about the horrors of airport security online, you should probably remember what country you’re in so that your fury is directed to the right agency. [More]

Hotwire sent a confirmation e-mail in November for a Thanksgiving flight that no longer existed.

Hotwire Forgets To Tell Passenger Her Flight Was Changed Three Months Earlier

When you book an airline ticket through a service like Hotwire, you’d expect that either the airline or the booking site will notify you when something important — like a flight being changed or cancelled — happens, especially when that change is made months before takeoff. But a couple in Virginia had their travel plans twisted around when Hotwire failed to let them know that their flight no longer exists. [More]