air-tran

Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra.  More Â»

The WSJ's latest "Middle Seat" column is about that holy grail for all internet-lovers — airplane Wi-Fi. It turns out that people love, love, love it... but pay for it? Nah.  More Â»

The Daily Beast says it has determined which airlines in the U.S. are the safest by comparing the global statistics for the 25 airlines with the best safety records and those with the worst. Which is the safest? The answer may come as a surprise, since this methodology showed that AirTran is the safest national carrier.  More Â»

I mentioned comedian and filmmaker Mark Malkoff in passing in a post about Starbucks last week, not knowing that he would embark on a new project this week. He's making a career out of bizarre feats of consumer endurance, such as visiting all 171 Manhattan Starbucks outlets in one day, and living in the Paramus, NJ IKEA for a week. Now, as part of a campaign to publicize AirTrain's new in-flight wi-fi, he's living on an AirTran plane for 30 days and posting his adventures on the Internet. Yes. That's an entire month. Most of which will probably be spent on the tarmac in Atlanta.  More Â»

AirTran removed a Muslim family and their friend from their flight, had them questioned by the FBI, and then refused to re-seat or rebook them after they were cleared by the FBI.  More Â»

Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
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Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple.  More Â»

Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler?  More Â»

In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What's the problem that they need help solving? Oil speculation. Read the letter inside.  More Â»

Thinking of taking a trip but can't remember which airlines are bankrupt and which ones are part of Delta? We know it can be difficult—that's why we've put together a little cheat sheet to help you get through this time of uncertainty.   More Â»

Reader Thomas was waiting for his delayed AirTran flight.... and waiting... and waiting. Turns out that AirTrain never made an annoucement that the delayed flight had arrived and it left without Thomas and a few other passengers.   More Â»

WCVB in Boston says that a woman sat down on a urine-soaked seat on an Air Tran flight to Boston Sunday night. Jennifer Castellano was sitting down for about 30 seconds when she noticed that her pants were wet. She went to the lavatory to check on her clothes and..  More Â»

Monday, AirTran announced a so-called "System-Wide Summer Sale." FareCompare.com looked at the price history and found that instead, AirTran had raised prices, then lowered them, calling the delta a "sale."   More Â»

This appears to be a giant list of all US airlines' CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN  More Â»

It certainly looks real, but according to AirTran this voucher may not be valid. Why? Because it doesn't specifically say you get a flight. Why would AirTran issue vouchers that don't vouch for anything? We just don't know.   More Â»

The new Airline Quality Rating is out and Southwest airlines received the fewest complaints of any airline in 2006. United and US Airways both tied for the highest number of complaints.   More Â»

A reader IM'd us about getting help with a billing dispute a friend of theirs was having on the phone with CheapoAir.com.  More Â»