Around these parts, we hear our share of the frustrating, the woeful and the all-out angry. But when we catch hold of an idea that brings out the happy and rewarding stories of customers, we like to celebrate it. Herewith, then, the first of a few “Flying The Friendly Skies Fridays.” Or FTFSF, if you will. [More]
Ugh, this guy is gonna ruin wearing Air France T-shirts and black leather jackets with epaulets for everybody: Pilots on a U.S. Airways flight were pretty sure a French man wearing the aforementioned ensemble wasn’t a pilot when he plunked down in a cockpit seat. Good catch, everyone. [More]
Air France has tongues wagging and otherwise clucking in disapproval after a flight heading from Paris to Beirut had to make an emergency landing in Damascus, Syria and needed to refuel. Once on the ground, the crew had to ask passengers to pony up cash in case they couldn’t find a way to pay for the gas. [More]
Over on his travel blog, Christopher Elliott writes that if you want to ensure you’ll get the reward program miles you deserve, you should hold on to your boarding pass. In his example, a frequent flyer with Air France couldn’t get his Delta miles credited even though the airlines codeshare, because Air France demanded the original Delta boarding pass, which the customer had thrown away. Elliot managed to get the airline to cave on this instance, but he points out that it’s easier (and better in case of an IRS audit) to hold on to them “just in case.” [More]
Here’s an interesting lawsuit. The widow of an Air France passenger is suing that airline, claiming that their decision to bump her husband “caused him to miss a life-saving dialysis treatment at home.” The lawsuit charges Air France with breach of contract, negligence and wrongful death.
According to Reuters, “Airline passengers will soon be able to connect their iPods to in-flight entertainment systems and watch their favorite videos without fear of running out of battery power while traveling on any of six major carriers, iPod maker Apple Computer Inc. said on Tuesday.