We’re usde to hearing things in mid-flight from the captain like, “If you look out the windows on the left side of the plane, you’ll see the Grand Canyon!” but passengers on an Air Canada jet headed to Sydney from Vancouver heard quite a unique announcement on a recent flight. The pilot announced over the P.A. that the plane would be descending to a low altitude off the coast of Australia, and could passengers please see if they could spot a damaged yacht? [More]
Air Canada Pilot To Passengers: Just Gonna Bring The Plane Down Low So We Can Look For A Missing Yacht
By October 17, 2012
Needle Found In Sandwich Aboard Air Canada Flight Is Really Putting Us Off Prepackaged Food
By August 1, 2012
Two weeks after a couple of Delta Air Lines passengers claimed to have bitten into sandwiches containing sewing needles, with an additional four needles also discovered in that time period, an Air Canada passenger says there was a sewing needle in a prepackaged sandwich aboard a flight from Victoria, Canada to Toronto. Is there a busy sewer out there accidentally dropping his or her tools, or what? [More]
Do You Get More Satisfaction From Cheap Airlines Than Legacy Carriers Because You Expect Less?
By June 13, 2012
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
Parts Of A Broken Air Canada Jet Engine Rain Down Toronto Suburb
By May 29, 2012
While it wasn’t so bad as say, an entire engine falling on a house a la Donnie Darko, a Toronto neighborhood was sprinkled with falling parts from an Air Canada Boeing 777 on Monday. Cars were hit but no passengers or people on the ground were harmed by the reportedly hot chunks of blackened metal raining from the sky. [More]
Delayed Air Canada Passengers Pass Time With Free In-Plane Concert
By May 16, 2012
Being stuck on a delayed, crowded plane — even for a short period of time — can be an ordeal. But for Air Canada passengers waiting on the tarmac to take off for their flight to Bucharest, they were lucky (or perhaps unlucky, depending on your taste in music) to be traveling with members of the Lemon Bucket Orkestra. [More]
Flight Grounded For 4 Hours After Cat Gets Loose In Cockpit
By January 25, 2012
Snakes on a plane, ghosts in the machine, pigs on the wing, dog-fighting… and now cats in the cockpit. Passengers on an Air Canada flight were greatly inconvenienced after curious feline found its way into the pilot’s seat. [More]
Passengers Removed From Orlando-Bound Flight For Watching 9/11 Clips Before Takeoff
By July 27, 2010
A father and his son were removed from an Air Canada flight in Toronto last Tuesday after another passenger saw the boy watching footage of the 9/11 World Trade Center attacks on his iPod, reports Canoe News. The airline says the pair were determined not to be a security risk, just people with a really bad sense of tact, and it cleared them for a following flight. [More]
Don't Fall Asleep On A Plane; You Might Wake Up In The Hangar
By April 6, 2010
Just about anyone who has taken a long flight has fallen asleep in their seat for at least a few minutes. But most of us wake up when the plane lands. And in only the rarest situation do we wake up in an otherwise empty jet… inside the airplane hangar. But that’s exactly what a passenger on an Air Canada flight says happened to him. [More]
Air Canada Cuts Inflatable Life Vests In Order To Save Fuel
By August 25, 2008
Airlines are cutting things like entertainment units, snacks and beverages in order to raise revenue and cut fuel costs, but what about those inflatable life vests? Do we need those? Air Canada’s regional airline “Jazz” doesn’t think so.
Air Canada To Charge Extra For "Specially-Trained" CSRs
By April 4, 2008
Air Canada has heard you loud and clear, and they’re going to start making sure they have decent customer service reps on-hand to help you the next time your flight is canceled, delayed, or re-routed. And you’ll have to pay for it: “$25 one-way on short-haul flights and an extra $35 one-way on long-haul routes within North America.”
United Airlines Says Don't Bring Wine On The Plane If Your Name Sounds Terroristy
By February 15, 2007
hasan: flight is code-shared with United Airlines, CSR at United Airlines hung up on me
Air Canada Bills Passenger for Delaying Flight
By September 22, 2006
Gus Fuentes is being billed $1,350 (Canadian) for being an ass onboard an Air Canada jet, before it took off from London for Toronto. His antics caused him to be kicked off the plane, and the airline sent him a bill for causing the flight to be delayed. While he vows to fight the Man and not pay, the Canadian Transportation Agency has already ruled that the airline was within its rights when it sent Gus the bill.
AirTran Wins, Midwest Loses in Fastest Telephone Customer Service
By April 17, 2006
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
Time to Human, Airlines, Day 5
By April 14, 2006
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Time to Human, Airlines, Day 4
By April 13, 2006
Midwest, while once again the loser, performed slightly better today.
Time to Human, Airlines, Day 3
By April 12, 2006
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.
Time to Human, Airlines, Day 2
By April 11, 2006
We’re calling the major airlines this week to see how long it takes them to pick up.
Time to Human, Airlines, Day 1
By April 10, 2006
The statistics train keeps on rolling. We called up many major airlines this afternoon and here’s how long it took for them to pick up.
