We’re usde to hearing things in mid-flight from the captain like, “If you look out the windows on the left side of the plane, you’ll see the Grand Canyon!” but passengers on an Air Canada jet headed to Sydney from Vancouver heard quite a unique announcement on a recent flight. The pilot announced over the P.A. that the plane would be descending to a low altitude off the coast of Australia, and could passengers please see if they could spot a damaged yacht? [More]
Air Canada Pilot To Passengers: Just Gonna Bring The Plane Down Low So We Can Look For A Missing Yacht
Two weeks after a couple of Delta Air Lines passengers claimed to have bitten into sandwiches containing sewing needles, with an additional four needles also discovered in that time period, an Air Canada passenger says there was a sewing needle in a prepackaged sandwich aboard a flight from Victoria, Canada to Toronto. Is there a busy sewer out there accidentally dropping his or her tools, or what? [More]
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
While it wasn’t so bad as say, an entire engine falling on a house a la Donnie Darko, a Toronto neighborhood was sprinkled with falling parts from an Air Canada Boeing 777 on Monday. Cars were hit but no passengers or people on the ground were harmed by the reportedly hot chunks of blackened metal raining from the sky. [More]
Being stuck on a delayed, crowded plane — even for a short period of time — can be an ordeal. But for Air Canada passengers waiting on the tarmac to take off for their flight to Bucharest, they were lucky (or perhaps unlucky, depending on your taste in music) to be traveling with members of the Lemon Bucket Orkestra. [More]
Snakes on a plane, ghosts in the machine, pigs on the wing, dog-fighting… and now cats in the cockpit. Passengers on an Air Canada flight were greatly inconvenienced after curious feline found its way into the pilot’s seat. [More]
A father and his son were removed from an Air Canada flight in Toronto last Tuesday after another passenger saw the boy watching footage of the 9/11 World Trade Center attacks on his iPod, reports Canoe News. The airline says the pair were determined not to be a security risk, just people with a really bad sense of tact, and it cleared them for a following flight. [More]
Just about anyone who has taken a long flight has fallen asleep in their seat for at least a few minutes. But most of us wake up when the plane lands. And in only the rarest situation do we wake up in an otherwise empty jet… inside the airplane hangar. But that’s exactly what a passenger on an Air Canada flight says happened to him. [More]
Airlines are cutting things like entertainment units, snacks and beverages in order to raise revenue and cut fuel costs, but what about those inflatable life vests? Do we need those? Air Canada’s regional airline “Jazz” doesn’t think so.
Air Canada has heard you loud and clear, and they’re going to start making sure they have decent customer service reps on-hand to help you the next time your flight is canceled, delayed, or re-routed. And you’ll have to pay for it: “$25 one-way on short-haul flights and an extra $35 one-way on long-haul routes within North America.”
hasan: flight is code-shared with United Airlines, CSR at United Airlines hung up on me
Gus Fuentes is being billed $1,350 (Canadian) for being an ass onboard an Air Canada jet, before it took off from London for Toronto. His antics caused him to be kicked off the plane, and the airline sent him a bill for causing the flight to be delayed. While he vows to fight the Man and not pay, the Canadian Transportation Agency has already ruled that the airline was within its rights when it sent Gus the bill.
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Midwest, while once again the loser, performed slightly better today.
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.
We’re calling the major airlines this week to see how long it takes them to pick up.
The statistics train keeps on rolling. We called up many major airlines this afternoon and here’s how long it took for them to pick up.