When the owner of Larry the Italian Greyhound died of cancer, a friend found him a good home with a family in British Columbia, Canada. He just had to get there. She put him on an Air Canada flight with strict instructions not to let him out of his crate…but an Air Canada employee did. He ran away, and no one knew what happened to him for more than two weeks. Larry, it turns out, was hit by a car outside of the airport and rushed to a nearby vet. He was too badly injured, and euthanized at the clinic. [More]
Everyone in the news business knows that people love stories about animals. Is it the opportunity to gaze at photos of furry faces? A sign of the ultimate decline of American civilization? Probably a little of both. Larry the Italian Greyhound was flying from San Francisco to its new home in Canada when a well-meaning worker let the dog out for a walk. He ran away, and was last seen in a parking lot. [More]
Air Canada’s new discount carrier, Air Canada Rouge, bills itself as a “new stylishly affordable leisure airline.” Rouge introduced its new uniforms to the flying public this week, and they’re very versatile. Flight attendants can wear them from work to a concert to picking out artisanal marshmallows at the local farmer’s market. They make the flight attendants look like hipsters, is what I’m saying. [More]
Air Canada Pilot To Passengers: Just Gonna Bring The Plane Down Low So We Can Look For A Missing Yacht
We’re usde to hearing things in mid-flight from the captain like, “If you look out the windows on the left side of the plane, you’ll see the Grand Canyon!” but passengers on an Air Canada jet headed to Sydney from Vancouver heard quite a unique announcement on a recent flight. The pilot announced over the P.A. that the plane would be descending to a low altitude off the coast of Australia, and could passengers please see if they could spot a damaged yacht? [More]
Two weeks after a couple of Delta Air Lines passengers claimed to have bitten into sandwiches containing sewing needles, with an additional four needles also discovered in that time period, an Air Canada passenger says there was a sewing needle in a prepackaged sandwich aboard a flight from Victoria, Canada to Toronto. Is there a busy sewer out there accidentally dropping his or her tools, or what? [More]
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
While it wasn’t so bad as say, an entire engine falling on a house a la Donnie Darko, a Toronto neighborhood was sprinkled with falling parts from an Air Canada Boeing 777 on Monday. Cars were hit but no passengers or people on the ground were harmed by the reportedly hot chunks of blackened metal raining from the sky. [More]
Being stuck on a delayed, crowded plane — even for a short period of time — can be an ordeal. But for Air Canada passengers waiting on the tarmac to take off for their flight to Bucharest, they were lucky (or perhaps unlucky, depending on your taste in music) to be traveling with members of the Lemon Bucket Orkestra. [More]
Snakes on a plane, ghosts in the machine, pigs on the wing, dog-fighting… and now cats in the cockpit. Passengers on an Air Canada flight were greatly inconvenienced after curious feline found its way into the pilot’s seat. [More]
A father and his son were removed from an Air Canada flight in Toronto last Tuesday after another passenger saw the boy watching footage of the 9/11 World Trade Center attacks on his iPod, reports Canoe News. The airline says the pair were determined not to be a security risk, just people with a really bad sense of tact, and it cleared them for a following flight. [More]
Just about anyone who has taken a long flight has fallen asleep in their seat for at least a few minutes. But most of us wake up when the plane lands. And in only the rarest situation do we wake up in an otherwise empty jet… inside the airplane hangar. But that’s exactly what a passenger on an Air Canada flight says happened to him. [More]
Airlines are cutting things like entertainment units, snacks and beverages in order to raise revenue and cut fuel costs, but what about those inflatable life vests? Do we need those? Air Canada’s regional airline “Jazz” doesn’t think so.
Air Canada has heard you loud and clear, and they’re going to start making sure they have decent customer service reps on-hand to help you the next time your flight is canceled, delayed, or re-routed. And you’ll have to pay for it: “$25 one-way on short-haul flights and an extra $35 one-way on long-haul routes within North America.”
hasan: flight is code-shared with United Airlines, CSR at United Airlines hung up on me
Gus Fuentes is being billed $1,350 (Canadian) for being an ass onboard an Air Canada jet, before it took off from London for Toronto. His antics caused him to be kicked off the plane, and the airline sent him a bill for causing the flight to be delayed. While he vows to fight the Man and not pay, the Canadian Transportation Agency has already ruled that the airline was within its rights when it sent Gus the bill.
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Midwest, while once again the loser, performed slightly better today.