Millions of financially struggling consumers who work with qualified nonprofit counseling agencies now have access to free credit scores and credit reports with the expansion of the FICO Score Open Access program. [More]
Experian, Equifax and TransUnion – the three largest companies to collect and disseminate credit information for millions of Americans – must undergo an overhaul of credit reporting practices as part of an agreement with the New York Attorney General’s Office. [More]
Since Congress passed the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act in 2009, the cozy relationship between credit card issuers and institutions has fractured. But while the number of agreements between the two entities has declined drastically, that doesn’t mean banking on campus has gotten any safer for students. [More]
No matter how skilled a negotiator you are or how pleased you are with your results, you can’t expect an agreement to hold up unless you’ve got it in writing. This goes for job offers, sales agreements, financing and leases. [More]
When Lauren reserved a car rental through Priceline last week, she checked out the fine print to see if she’d have to pay any age-related extra fees, and according to Priceline what she bid would be the total price. Now Avis is telling her Priceline is wrong and she’ll have to come up with more money at the rental counter. [More]
Alex and his wife bought into a Groupon offer for Gap, where you could buy $50 worth of merchandise for $25. Everything was going great until they ran into a manager at their local store who refused to even ring up the pants they’d chosen, saying anything already discounted wasn’t eligible for the offer. [More]
Groupon is a daily deal sort of website, but the reason it’s on Consumerist today is because of how well it communicated some recent changes to its Terms of Service agreement. Consumerist reader Pureboy sent in a copy of the email he recently received where the website explained the changes in plain English, with examples. [More]
The FCC has made it clear that apartment complexes can’t force residents to use a specific cable company, but Amy Davis at KPRC in Houston reports that there’s a sneaky way to get around this restriction. The residents of one Houston apartment complex don’t have to go with the building’s chosen provider, but if they opt out they’ll have to pay an extra $40 per month for trash and water. [More]
Family members of a developmentally disabled 49-year-old man told 6 News in Indianapolis that two men from Bally Total Fitness showed up at the man’s apartment, drove him to a Bally location at Pike Plaza, and signed him up to a monthly membership. When the man’s family asked Bally to invalidate the agreement, the gym refused.
So you’ve got a Kindle, and you have books on it, and you want to keep those books—no matter what Amazon or a publisher decides you deserve in the future. Your legal options are limited, but you do have some.
General Motors has reached an agreement with the government to let consumers file what are known as product-liability claims after the company escapes from bankruptcy protection. The big win for consumers means that if a manufacturing defect in an old G.M. causes injuries in the future, consumers will still be able to sue G.M. in state court.
It’s difficult enough to parse a lengthy TOS for one web-based service, let alone for dozens, or to keep track of when and how they update them. It would be nice if some public-service website out there would keep track of this stuff for all of us, wouldn’t it? Last week, the Electronic Frontier Foundation (EFF) did just that with the launch of TOSBAck.org, “the terms-of-service tracker.” It tracks TOS agreements for 44 different services, including Facebook, YouTube, Amazon, Twitter, and eBay.
We’re starting to think Capital One isn’t just hurting financially, but also throwing a temper tantrum about the new credit card legislation. Eric received notice that they’re converting his current fixed rate to a “promotional rate.” In January 2011 they’ll switch it over to an adjustable rate and hike it to 17.9% (it’s currently 9.9%). Erik has until July 28th to agree to the new terms or they’ll close the account on August 2nd, 2009.
The wireless Internet connection at Ari’s new apartment isn’t very useful. Neither is his landlord, or the support tech who’s supposed to troubleshoot this kind of stuff.
Debbie Eckert cleaned out her son’s apartment after he died in a February fight, but the landlord, CCRT Properties of Brookfield Wisconsin, thinks she should pay several months rent and an early termination fee. The Wisconsin Department of Consumer Protection says that CCRT can pursue the 24-year-old teacher’s estate, but that they have no right to heartlessly badger his mother.
Comcast’s new service agreement (PDF) has some curious details buried in the fine print. Here’s the short version: “customer equipment” includes your computer and TV set, and if Comcast somehow damages or breaks any customer equipment through “gross negligence or willful misconduct,” they will pay you up to $500, no more. “This shall be your sole and exclusive remedy relating to such activity.”
When the recent Bruce Springsteen ticket sales event blew up in Ticketmaster’s stupid face, it brought down the wrath of New Jersey Attorney General Anne Milgram. Now Ticketmaster and New Jersey have reached a settlement that will change how the company conducts business across the U.S. Here’s what will change: