Paul is being cheated by Advantage Rent-A-Car in one of the most transparent, odious scams we’ve seen a rental car company try to pull. After a thief damaged his rental on a recent trip, Advantage says because the car was in the shop for 49 hours, he owes them 22 days worth of rent. “I asked how they got that number and they said they use a 4 hour work day, which is laughable! Even with that it would only be 12 days. Even if you are generous and give them 2 weekends it only gets to 16!”
When mother Debbie rented a car from Advantage Rent-A-Car she was surprised to have to paw through rows of shoddy, dirty, car seats, some missing parts, to find one that worked. When she complained to the manager, he insisted that the car seats were thoroughly cleaned and inspected after each use. Her blog post about the issue caught the eye of the local news station, who did an investigative report on the matter. Following the report, Advantage-Rent-A-Car conducted a company-wide inspection and cleanout of its seats, and instituted new policies to make sure they rent only clean and safe car seats. ” This was a huge change for the company and a fantastic and very satisfying result from my perspective,” writes Debbie. Inside, her 10 tips for working with a local news team to resolve your consumer complaint.