When Circuit City finally went pining for the fjords, we all understood that their extended warranties and service plans would remain in effect. Assurant Solutions, the company servicing these plans, came right out and said so last week (warning: PDF). But the company contracted to service David’s TV said they can’t reach Circuit City for more info on how to handle in-home support calls, so they’re not going to do anything.
A reader signing off as “Sucker” wants to let the world know that Circuit City’s extended warranties/replacement plans aren’t living up to the sales pitch. When he bought his XBOX 360, the salesperson assured “Sucker” that if the XBOX broke (as they tend to) that instead of having to wait around for a replacement — he could get a refund in the form of a gift card. He accepted. Guess what didn’t happen?