Consumerist
followups
Posts Tagged “
Adobe
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followups
fail
Adobe: "It Would Have Been A Pleasure To Assist You With This Issue. [Unfortunately, We're Totally Incompetent]"
If you produced expensive, frequently pirated software, you'd probably want the process for buying it to be as easy on the customer as possible, right? If you're Adobe, not so much. Yet another reader writes in to share her frustrations with trying to buy Adobe's Dreamweaver. More »
adobe
Adobe Blames Missing Shipment On Customer For Using The Online Store
Amy launched an EECB to Adobe, after her $2600 worth of software failed to ship on time. Or at all. No one at Adobe customer service can tell her why it didn't ship, or if it ever will, but one CSR suggested it was her fault for ordering through the online store rather than through a sales rep. He says no one tracks the orders on the online store, which makes absolutely no sense. What's the point in having an online store if no one fills the orders? Why the tease, Adobe? Check out her EECB inside. More »
pre-orders
Adobe Rejects Refund Request From Last Month Because You Exceeded Their 30-Day Money Back Guarantee. What?
Edwards tried to cancel his pre-order for Photoshop Elements 6 a month before the software shipped, but was told that he would need to accept the shipment, destroy the CD, and fill out an affidavit attesting to the destruction. Edward did as he was told, which is reflected in Adobe's notes, but they still rejected his request claiming that he "exceeded their 30 day money back trial guarantee." More »
Adobe has joined FotoFlexer, Rsizr, and Piknic to offer a free online image editor, Photoshop Express. ArsTechnica says it's pretty good for a cross-platform browser app, although it's got some limitations in this beta launch. (Currently US only.) [ArsTechnica]
customer service
Jay wanted to update his copy of Adobe Creative Suite 2 to CS3 and simultaneously switch the license over to the Mac platform. The first sales rep he spoke with did everything right and Jay was very happy. Then that sales rep disappeared forever, only to be replaced by a comically inept parade of CSRs who can't figure out Adobe's own systems, who make up their job titles, give out fax numbers to call, and who—in one case—claim to be on a phone system that doesn't connect to the outside world.
More »
Adobe Needs Eight Employees To Completely Screw Up CS3 Cross-Grade
Jay wanted to update his copy of Adobe Creative Suite 2 to CS3 and simultaneously switch the license over to the Mac platform. The first sales rep he spoke with did everything right and Jay was very happy. Then that sales rep disappeared forever, only to be replaced by a comically inept parade of CSRs who can't figure out Adobe's own systems, who make up their job titles, give out fax numbers to call, and who—in one case—claim to be on a phone system that doesn't connect to the outside world.
More »
drm
Adobe Won't Fix DRM Screw-Up Rendering E-Books Unreadable
If you use Leopard on a Mac and plan on buying e-books, be very careful—according to the various complaints on this thread, Adobe's Digital Editions still doesn't work on Leopard, and yet most places selling Digital Editions e-books won't warn you of this, leaving you with activated books you can't return but also can't read. More »
error
Adobe's DRM Fails "Catastrophically."
In a stunning bout of honesty, Adobe's licensing subsystem would like you to know that it has managed to fail "catastrophically." More »
drm
Adobe Adds DRM To Flash
According to the BBC, Adobe has added DRM to Flash. The DRM aims to prevent copying and ensure that viewers are unable to skip or remove embedded advertising. From the BBC:"Adobe has created the first way for media companies to release video content, secure in the knowledge that advertising goes with it," James McQuivey, an analyst at Forrester Research said.More »
complaints
Micro Kvetch: Four Complaints, Four Answers
Our inaugural short-order rant roundup, christened in by one Bill Green. He's a designer cum art director, so you know he s got an exacto knife to grind. More »
shopping
