(Kim)

Disabled-Access Lawsuits Against Small Businesses Increasing

Everyone who likes to eat hot dogs should have the right to enter a restaurant and order some hot dogs. Recently, though, a 60-year-old luncheonette in Miami was sued when a man who walks with a cane sued, claiming 30 separate accessibility violations. Was the man even a customer of the hot dog stand? Turns out that doesn’t really matter. [More]

FCC Fines T-Mobile $819,000 For Selling Phones That Don’t Work With Hearing Aids

FCC Fines T-Mobile $819,000 For Selling Phones That Don’t Work With Hearing Aids

Let’s point out something very, very obvious: within reason, everyone should have the right to communicate over the phone, even if they live with some form of hearing loss. For that reason, the Federal Communications Commission requires mobile phone carriers to sell a certain number of handsets that work with hearing aids. The agency says that T-Mobile failed to do this, and has fined them $819,000. [More]

Best Western Turns Away Family With Service Dog, Waits A Week To Fix Problem

Best Western Turns Away Family With Service Dog, Waits A Week To Fix Problem

We’re guessing that no one at Best Western is checking the hotel chain’s Facebook page today, as it’s full up with people angry that the company not only denied a room to a family with a service animal, but then waited a week to try to make good on its mistake. [More]

Parents Of Autistic Kids Sue Disney Over New Waiting Line Policy

Parents Of Autistic Kids Sue Disney Over New Waiting Line Policy

In an effort to discourage some ethically questionable visitors who had been hiring disabled “tour guides” (or who pretended to be disabled themselves) in order to skip long lines at Disney park attractions, the company instituted a policy change last October. Rather than moving directly to the front of the line, these guests are given tickets that tells them when to come back so they don’t have to endure a wait in line. But some parents of autistic children have sued Disney over the policy, saying it goes too far and violates the Americans with Disabilities Act. [More]

American Dental Association To Parents: Don’t Wait, Use Fluoride Toothpaste On Baby Teeth

American Dental Association To Parents: Don’t Wait, Use Fluoride Toothpaste On Baby Teeth

You might want to keep your voice down if you’re in Portland discussing this news: The American Dental Association has switched up its advice on baby tooth care. Namely, that fluoride toothpaste should be introduced as soon as that first tooth shows up, instead of waiting until kids are three. [More]

Report: 95% Of Amtrak Stations Have “Major Barriers” For Disabled

Report: 95% Of Amtrak Stations Have “Major Barriers” For Disabled

More than two decades after the passage of the Americans with Disabilities Act, a new survey of Amtrak stations around the country claims that the overwhelming majority of them still fall far short of being accessible for passengers with special needs and that some are still completely inaccessible to consumers who use wheelchairs and other mobility devices. [More]

Community Protests Restaurant That Kicked Out Veteran And His Service Dog

Community Protests Restaurant That Kicked Out Veteran And His Service Dog

The owner of a Massachusetts restaurant thought that he knew what service dogs look like, and the terrier in his dining room didn’t fit the profile. “It just looked like a regular mutt,” he told a reporter. Not like the guide dogs for the blind or alert dogs for the deaf that most people picture when they hear the words “service dog.” He threw the dog and his owner out of the restaurant, prompting boycotts and howls of protest. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

(YouTube)

Whataburger Explains Why Manager Called Police About Customer With Service Dog

Earlier today, we told you about a Whataburger restaurant in Florida that called the police to force a customer to leave because of complaints about her service dog. Now, a rep for the fast food chain gives the company’s side of the story. [More]

(YouTube)

Video: Police Officer Forces Whataburger Customer To Leave Because Of Her Service Dog

UPDATE: Whataburger has provided Consumerist with its side of the story. [More]

(K9s for Warriors)

Restaurant Says ‘No Pets,’ Tries To Make Iraq Vet And Her Service Dog Leave

Melissa is a war veteran who has post-traumatic stress disorder and is able to function with the help of a service dog trained to help vets like her. She and her husband were recently strongly encouraged to leave a restaurant where they had dined with the dog before. No matter what kinds of documents or federal government websites she showed, the waitress, manager, and owner all insisted that the dog needed to leave…without actually telling the couple to get out of the establishment. [More]

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Best Western Gives My Accessible Room Away To Non-Disabled Person, Shrugs

Britt is a paraplegic. While planning a recent trip, she reserved an accessible room at the Best Western where she and her boyfriend would be staying. A room that she could move around in, and that would not require her boyfriend to lift her into bed and onto the toilet. You know, allow her some independence and dignity. When they actually checked in to the hotel, though, they learned that the accessible room had been assigned to another traveler. Worse: according to staffers, this traveler was a regular guest who wasn’t disabled, but just likes having a bigger room. [More]

Judge Allows Closed-Captioning Lawsuit Against Netflix To Proceed

Judge Allows Closed-Captioning Lawsuit Against Netflix To Proceed

Netflix recently asked a court to dismiss the lawsuit brought by the National Association for the Deaf that alleges the company violates the Americans with Disabilities Act by not including closed-captioning on many of its streaming videos. But earlier this week, the judge in the case ruled against Netflix, allowing the suit to move forward. [More]

Scalpers Use ADA Loophole To Snatch Up, Resell Tickets Meant For Disabled

Scalpers Use ADA Loophole To Snatch Up, Resell Tickets Meant For Disabled

At some sporting and concert venues, seating spaces reserved for people with disabilities can sometimes be prime spots. So it’s sadly not surprising that unscrupulous scalpers are taking advantage of a loophole in the Americans with Disabilities Act that makes it legal for them to buy up blocks of these seats and then resell them to people without disabilities. [More]

Frequent-Flying, And Complaining, Rabbi Can Sue Delta

Frequent-Flying, And Complaining, Rabbi Can Sue Delta

A lawsuit by a rabbi, who says that Northwest Airlines booted him from its frequent flyer program for complaining too much, can go forward. The case had initially been dismissed by a lower court that said federal deregulation law pre-empted the man’s claim, but the 9th circuit reversed that decision on Friday. [More]

AirTran Fined $500,000 For Lousy Wheelchair Service

AirTran Fined $500,000 For Lousy Wheelchair Service

The Transportation Department has served AirTran a $500,000 civil penalty for repeated failures to accommodate disabled travelers, reports Associated Press. The airline was also cited for not providing adequate responses to customers who complained, and for not properly filing complaints with the government. The biggest issue, however, was that it doesn’t always provide wheelchairs to disabled passengers in a timely manner. AirTran says it’s working on implementing a wheelchair tracking system at its hubs. [More]

Continental Refuses To Believe Woman's Service Dog Is Real

Continental Refuses To Believe Woman's Service Dog Is Real

Continental sure has a lot of skeptical employees when it comes to customers with disabilities. Jessica tried to buy a ticket yesterday and was told no, because the ticket agent didn’t believe that Jessica’s self-trained service dog was legit. [More]

Hershey Will Help You Learn To Eat Right

Hershey Will Help You Learn To Eat Right

Hershey has joined Mars, Coke and Pepsi as a sponsor of the American Dietetic Association, which bills itself as “world’s largest organization of food and nutrition professionals,” and says its goal is to “optimize the nation’s health through food and nutrition.” Hershey? Nutrition? Actually, it’s the Hershey Center for Health and Nutrition, which is devoted to “the sweet science of chocolate.” Hey, we can live with that. [More]