<![CDATA[Consumerist: Activision]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Activision]]> http://consumerist.com/tag/activision http://consumerist.com/tag/activision <![CDATA[ Gibson Sues Makers Of Guitar Hero And Rock Band For Patent Infringement ]]> gibsoncontroller.jpgGibson is suing Activision, Harmonix, Electronic Arts, and MTV over alleged patent infringement over the companies' involvement in Rock Band and the Guitar Hero series. The lawsuit is not over Guitar Hero's use of the iconic Les Paul, SG, and Explorer guitars as controllers, but for violation of a decade-old patent for....drumroll please... "a method for simulating a live performance using a musical instrument, a 3D headset with stereo speakers, and a pre-recorded concert." (US Patent 5,990,405) Gibson does not rock, at all...

It appears that Gibson has a tough battle ahead. Our sister blog Kotaku has been following this story since the litigation was announced a couple weeks ago, and they have posted statements from Activision and Harmonix, as well as Gibson's rebuttal, which claims that the guitar maker tried to negotiate a licensing deal with the game companies, but could not reach an agreement. Sure to make things awkward is the fact that Guitar Hero, as mentioned, features heavy Gibson product placement, in the form of controllers, purchasable guitars in the store, and in-game ads during play. Rock Band, on the other hand, uses guitars from rival company Fender, which might be able to snag licensing in the next version of Guitar Hero if this lawsuit is not easily resolved and instead, through the fire and the flames, carries on.

Gibson lawsuit stories [Kotaku]
(Photo: Alex Chasick)

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Consumerist-374439 Wed, 02 Apr 2008 13:32:00 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=374439&view=rss&microfeed=true
<![CDATA[ As a way of saying sorry to Guitar Hero III ... ]]> As a way of saying sorry to Guitar Hero III customers whose discs only supported mono sound, software maker Activision is sending out free faceplates to attach to your electronic axe. Not sure if that makes up for the 3-4 weeks people had to wait for a replacement disc, but good on ya, Activision. [Infendo]

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Consumerist-371681 Mon, 24 Mar 2008 21:26:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=371681&view=rss&microfeed=true
<![CDATA[ Guitar Hero For Wii Owners Are Furiously Angry At Having To Mail Their Discs To Activision ]]> We've been getting a lot of emails lately about Activision and their requirement that people who purchased their defective game send it back and wait a month in order to receive a replacement.

Some examples:

I got a mailer from Activision and they said to send in your original gameand wait 3-4 weeks for a replacement DVD. I called the 800 number and got nowhere. I was told there was no other option. I offered to let them bill my credit card in case I never sent the DVD back.

It seems silly that I just spent $100 bucks to play one fun game, and I have to stop playing for a full month.

I just find it ridiculous that we have been forced to wait so long, with at least some of us even without any communication from the company to inform us of the correct process, and now we also will be forced to wait once again because we have to mail our own discs back in first before they will even send the replacement ones out. Something tells me this might stretch into 4 months without a resolution to this issue.
So, basically, because Activision decided to ship a faulty game (and the rumor mill says that they didknow it was faulty, but wanted to get the game out while Guitar Hero craze was still taking place), they are now going to take my game back for a full month. In a nutshell, I paid $79.95 for a defective game, and now Activision is going to keep my game for a month while they amble around replacing it. I have other games that I play on Wii, but my sister only plays GH3, so she'll be gameless (and Wii less) for a while. I realize their desire to make sure people actually have the game, but a 3 week turnaround time is pretty mind-boggling.
This issue has been going on for months. We first reported it on November 15, 2007. Feel free to add your experience with Guitar Hero for Wii in the comments.

Guitar Hero® III Wii Replacement Disc Registration Website [Activision]

PREVIOUSLY: Guitar Hero III For Wii Is Mono?
Activision Acknowledges Guitar Hero III Wii Sound Issue, Will Offer Replacement Discs
Activision Accidentally Introduces 860 Customers To Each Other

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Consumerist-358318 Tue, 19 Feb 2008 16:53:46 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=358318&view=rss&microfeed=true
<![CDATA[ Activision Acknowledges Guitar Hero III Wii Sound Issue, Will Offer Replacement Discs ]]> awesomeguitargod.jpgIn response to queries about that pesky Guitar Hero Wii issue we reported on awhile back, Activision told the New York Times:
We recently became aware that some consumers have not been able to enjoy the full audio output in the Nintendo Wii version of Guitar Hero III: Legends of Rock. We are currently working with Nintendo and are planning to issue an improved audio experience in future versions of the game. We expect to have re-mastered discs available by early 2008 and we will be offering consumers replacement discs at no cost once they become available. We thank all of our customers for their support and patience.
No more rocking in mono, hooray!

Fixing Guitar Hero III's Mono Problem [NYT]
(Photo:danoxster)

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Consumerist-331396 Fri, 07 Dec 2007 14:13:25 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=331396&view=rss&microfeed=true