NEW YORK, 7:18 AM, WED JUL 9 | 20 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
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happy endings

Update: Replacement iPhones Will Work With Prepaid SIM Cards

Remember JD? 32 hours of tech support from Apple and AT&T couldn't coax his replacement iPhone into working with his prepaid SIM card. After we posted his story, representatives from both companies had a powwow and traced JD's problem back to mismatched IMEI numbers. Now JD's replacement iPhone works, and he has advice for anyone in a similar bind:
Received a call from an extremely helpful AT&T representative yesterday. She was informed of the situation by Apple, and worked with them to resolve it. Along with AT&T, I received a call from an Apple executive, who was also extremely helpful. Thanks to them both for getting to the bottom of this situation.
More »

10:48 AM on Sat Aug 11 2007
By Carey
5,447 views, 18 comments

Latest by n/a: As popular as the iPhone is, it was still originally a $600 phone. This isn't an anti-consumerist gimmic, silly skeptics, they were testing the waters to see if the fish were going to bite. For instance the Playstation 3 was more »

caveat emptor

No Replacements For Prepaid iPhone Users

iPhone owners using prepaid SIM cards better take extra special care of their pocket trophies. According to Apple and AT&T, prepaid SIM cards are eternally wed without consent to one lucky iPhone, an important caveat reader JD discovered after spending 32 hours trying to activate his replacement iPhone. JD warns:
If you activated an iPhone with a new AT&T prepaid plan, you *must* keep using that iPhone. You *cannot* replace that iPhone with another iPhone. The only way to use a new iPhone with your prepaid account, is to *create a new account with a new phone number,* and have them move your balance over. Period. Apparently this is a "security feature" and the system was "designed that way," specifically for prepaid iPhone plans.
The discouraging verdict from both Apple and AT&T should make potential iPhone users think twice before using a prepaid SIM card to skirt the confines of a two year contract. JD's full story, after the jump. More »

2:19 PM on Thu Aug 9 2007
By Carey
23,701 views, 48 comments

Latest by Solo: Smell that? It's a big lawsuit coming on, mixed with a healthy dose of BS. Clearly ATT is more eager to tie the rope around your neck for 2 years than sell you a cheap ass sim card in pay more »