Americans Less Annoyed With Facebook Than Last Year, Still Dislike LinkedIn

Americans Less Annoyed With Facebook Than Last Year, Still Dislike LinkedIn

Ordinary consumers aren’t really the customers of social media sites like Facebook and Pinterest: we’re their products, there to have our personal data and preferences sold to advertisers. Still, people will flee a site if they don’t like it, making it important for social media platforms to keep users on the site longer in order to please their real customers. That’s why the American Customer Satisfaction Index has tracked our happiness with these sites since 2010. [More]

Chick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Again

Chick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Again

By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again. [More]

Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers

Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers

In news that backs up the results of a recent Consumer Reports survey, Time Warner Cable’s pay-TV service is not just dead last on the American Customer Satisfaction Index’s rankings of cable companies, but of all companies in the entire Index. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

Comcast, Time Warner Cable Still Bringing Up Rear In Customer Satisfaction Surveys

Comcast and TWC accounted for the four lowest-scoring results in the ACSI's 2014 surveys.

While federal regulators continue their review of the pending merger between Time Warner Cable and Comcast, it’s time to look at how these two companies fared in various customer satisfaction surveys from the last 12 months. We’ll give you a hint: It didn’t go well. [More]

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

If you live near one of the few areas in the country in which Verizon actually operates its FiOS network, you might have seen one of the ads where a Verizon FiOS shill asks “America” to look at a charts claiming to show customer satisfaction results for the nation’s largest Internet and pay-TV providers. Looking at those chart, it appears that Verizon is blowing the competition smithereens. The reality is not as dramatic, graphically speaking. [More]

McDonald’s, Taco Bell Bring Up Rear In Latest Customer Satisfaction Survey

McDonald’s, Taco Bell Bring Up Rear In Latest Customer Satisfaction Survey

While McDonald’s may be the most well-known fast food company in the world, it’s also the least-loved by American consumers. For the fifth year in a row, and for the 18th time in 19 surveys, the Golden Arches has come in dead last among its competition in the American Customer Satisfaction Index. [More]

Survey Says: People Still Hate The Airlines… Especially United

Survey Says: People Still Hate The Airlines… Especially United

The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]

Survey Says: Walmart Is Worst Discount Retailer & Worst Supermarket

Survey Says: Walmart Is Worst Discount Retailer & Worst Supermarket

Walmart may be the nation’s largest retailer and its biggest supermarket chain, but the latest results from the American Customer Satisfaction Index once again show that Big W continues to lag far behind all of its competition. [More]

This Bank Customer Satisfaction Chart Is A Sad Reminder Of Rampant Consolidation

(source: ACSI)

Maybe last week’s news that there are now fewer banks in the U.S. than ever before didn’t bother you. But here’s a chart of historic customer satisfaction scores that stands as a reminder of how so many banks have been absorbed into larger banking Voltrons in just the last two decades. [More]

(knight725)

Comcast CEO Blames Bad Customer Service Reputation On Sheer Volume Of Calls

Comcast is the largest cable and Internet provider in the country and one of the biggest content providers with the acquisition of NBC. It’s also one of the most-hated companies in the country, a former Worst Company In America champ (and perennial quarterfinalist) with a reputation for horrendous customer service, inept tech support and bungled billing practices. But Comcast CEO Brian Roberts says it’s all just a matter of his company being so darn huge. [More]

(honeylamb)

Comcast, Time Warner Cable Bring Up Rear In Cable Customer Satisfaction

Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]

Cable companies and airlines dominated the ACSI's worst-of list for 2012.

List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names

Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]

(So Cal Metro)

Bank Of America Dead Last In Customer Satisfaction Study

The folks at the American Customer Satisfaction Index have released their latest report on the banking industry and for the sixth year in a row, credit unions and small banks have outscored all the large financial institutions. And for the second consecutive year, Bank of America is bringing up the rear. [More]

Delta & McDonald's Are Big Losers In Customer Satisfaction Survey

Delta & McDonald's Are Big Losers In Customer Satisfaction Survey

Earlier today, the lovely folks at the American Customer Satisfaction Index released their latest data for airlines and fast food restaurants. And judging by the companies that came in last in each category, being the biggest doesn’t make you any better. [More]

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]

Why Sprint Has The Lowest Customer Satisfaction

Why Sprint Has The Lowest Customer Satisfaction

American Customer Satisfaction Drops

American Customer Satisfaction Drops

The American Customer Satisfaction Index (ACSI) dropped again for the second consecutive quarter to 74.9. Why does this matter? “When customer satisfaction declines, consumers have less enthusiasm for repeating experiences that no longer provide the same gratification,” says Professor Claes Fornell. AKA, they’ll be spending less money.