It’s frustrating enough when an online retailer makes a typo that leads customers to think an item is on sale. It doesn’t help when the retailer subsequently brushes you off when you bring this error to their attention. And even after the media has pointed out the mistake to the corporate office, it will inexplicably take more time for the price to be corrected. [More]
Did you think that the laptop battery explosion epidemic was over? No, it’s not just in the Boeing Dreamliner. Bill’s Acer laptop battery exploded not long ago: of course, he bought it in 2011 and the computer is now out of warranty. Acer is happy to take the computer back, but only to look at it for a “safety evaluation” and maybe to not send it back to Bill. He doesn’t think that this is fair. He sent the relevant exploded parts back to Acer, but doesn’t want to send back his hard drive or the rest of the computer. He wants replacement parts so he can get it working again. [More]
Kiefer Sutherland seeks new, exciting, and flame-tastic ways to… bake cupcakes. Megan Fox walks away from a zero-g gig in her underwear to… create a computer program to communicate effectively with dolphins. In these extended ad spots designed to play in movie theaters, the stars follow their secret passions with the help of an Acer Ultrabook because, well, that’s who’s paying for the commercials. [More]
Max was trying to be all “yay, local business!” and bought his notebook computer less than a year ago from a local independent retailer. This computer wasn’t built by that local store, though. It came from Gateway. According to Gateway’s records, they don’t even have parts for it anymore, since it had been manufactured in 2007 or 2009. Even though it came new in the box with Windows 7 installed. Remember, that operating system that wasn’t released until 2009. According to Gateway, Max’s computer is so positively ancient that Gateway doesn’t even keep the parts for it around anymore. The computer that he bought new–or so he thought–less than a year ago. [More]
Acer is infamous for its inferior or nearly non-existent customer service. Long are the annals of history filled with the tales of those who have thrown themselves against Acer’s ramparts and disintegrated on impact. But reader PW shares how he was able to get his 6 months out of warranty Acer laptop replaced after it died. The secret is to look for the email address with .tw after them. That’s right, email addresses leading back to the mothership in Taiwan. [More]
After the commercial success of its Android smartphone operating system and the growing number of people using its Chrome web browser, Google has announced that it has made a deal with Samsung and Acer to release a slate of PCs running the Chrome operating system. [More]
If you need to call tech support, you don’t want to be holding an Acer or a Gateway, a new Laptop Mag study finds. [More]
The Acer netbook that Danielle bought for law school is light and portable, but not so great in the “actually working as a netbook” sense. She tells Consumerist that problems with the wireless card began in the first few weeks she owned the machine. When she was finally able to send the netbook in for service, Acer somehow managed to send it back to her in worse condition than it was originally. On the first repair attempt, they sent the computer back with the display non-functional. On the second, they somehow broke the M key. [More]
Reader Dan writes in with the tale of his friend Jack, who he helped with an Acer laptop that broke only two days after its warranty expired. Geek Squad was no help, but launching an email carpet bomb on Acer did the trick. [More]
Monique: 254-298-4490. She’ll take care of you.
PREVIOUSLY: Reach Acer Executive Customer Service
Acer’s customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you’d like to try anyway, here’s a phone number and executive emails that may work: [More]
22,000 Acer laptops have been recalled by Acer and the CPSC because of a wiring defect. The computers can short circuit, melt the casing, and theoretically burn users. [More]
Scott’s Acer Extensa broke, but he had an Office Depot extended warranty plan. Hooray! However, he writes, Office Depot’s repair staff have a strange idea of what it means to repair a computer, and went right ahead and rendered his computer non-functional. [More]
Gateway claims that the Patriot Act is holding up delivery of the part needed to fix Redwoodflyer’s laptop, which has been broken since October. Seems believable to us!
To date I’ve received one batch of five flat pacs [and] one batch of seventeen flat pacs. Each flat pac has three restoration discs (for a total of 66 discs), none of the flat pacs I’ve received has contained the promised system disc.
Last week we wrote about a Circuit City customer who was charged $40 without warning for “repairs” to a brand new computer. We received several explanations from Circuit City insiders, both in the comments and through email, that the repair was mandatory—Acer and Circuit City had agreed that instead of pulling the PCs, the retailer’s Firedog techs would flash the BIOS in-store upon purchase. What was unclear was how or why this would fall under the Firedog “Quickstart” service, which is optional and includes things like removing shortcuts from your desktop and setting up your background. (Seriously, check it out here.) Yesterday we received the following interesting email from Circuit City HQ.
Highlights From Dealhack
- REI: Labor Day Clearance: Save up to 30% off Clothing & Gear
- Meritline: PQI 8GB SDHC Card now $25 Shipped & Other Discount
- Buy.com: Dynex DX-LCD32 32-inch LCD HDTV $480 Shipped
Highlights From Bargainist
Reader Alex bought an Acer laptop with a 3 year extended warranty, and honestly, we lost count of how many times he’s sent it in to Acer for repairs — but every time Acer sends it back it seems to get a little bit less functional. Now he’s finally had enough and is demanding a replacement. This has lead to a 5 month stand-off in which Acer is refusing to send him a replacement because it would be a “downgrade” from his current broken laptop. Alex has already replaced the laptop and was going to give up. We’re his last hope…