You Still Shouldn't Keep A Large Balance In Your Skype Account

You Still Shouldn't Keep A Large Balance In Your Skype Account

Manoj has a very important piece of advice for Consumerist readers: don’t carry a large balance in your Skype account. We actually published a post last year entitled, “Here’s Why You Shouldn’t Carry A Large Balance In Your Skype Account,” but it’s an important lesson that bears repeating, like “keep your receipts for major purchases” or “don’t shop at Sears.” [More]

Can I Survive The Wells Fargo Takeover Of Wachovia With My Account Terms Intact?

Can I Survive The Wells Fargo Takeover Of Wachovia With My Account Terms Intact?

Keith has had the same bank account for eight years, but during that time “his” bank has been four different banks thanks to mergers. Ameribank became First Union, which became Wachovia, which in turn was gobbled by Wells Fargo. That’s just how the history of American banking has worked: what’s the big deal? For the first time in all of these mergers, additional fees will be imposed on Keith’s account. He wants to keep things the way they’ve been for the last eight years, and Wells Fargo wants to move on. Well, it wants to move on to taking more money out of Keith’s wallet. [More]

Apple Solves iTunes Account Problem By Locking You Out Of Account

Apple Solves iTunes Account Problem By Locking You Out Of Account

Michael was having a pretty minor problem with playing television programs in iTunes. Sure, it doesn’t even rank as the a serious first world problem, but he contacted Apple to get it resolved, because that’s what Apple is supposed to do. A senior representative tried to resolve the problem by resetting his iTunes password. Nice idea if it had worked. It didn’t. Now this cord-cutter, who uses his Apple TV to catch up with favorite shows, can’t watch those shows at all. Being locked out of his iTunes account and all. [More]

Cosigning Someone's Comcast Account Doesn't Mean Paying Their Bills Instead Of My Own

Cosigning Someone's Comcast Account Doesn't Mean Paying Their Bills Instead Of My Own

Helpful and supportive person that she is, Isis is a co-signer on her goddaughter’s Comcast account so her goddaughter wouldn’t have to pay a deposit. Normally this wouldn’t be a problem unless the youngster defaulted on her payments or ran off with a half-dozen cable boxes. The problem is that the act somehow tied together her account and Isis’s, and a $435 payment was applied to the goddaughter’s account by mistake. This has led to biweekly disconnections, fruitless promises by Comcast employees to take care of the situation, and an existential question: does Isis have two accounts, or only one? [More]

Guess Which Charter Envelope Has Important Billing Information?

Guess Which Charter Envelope Has Important Billing Information?

Here’s an excellent example of how a company will put more effort into getting you to notice its junk mail than any important account related information. David says this happens to him all the time, and it’s usually a serious notice (as in “impending disconnection”) thanks to a recurring billing error. [More]

What's The Best Way To Help Manage A Relative's Finances Without Jeopardizing Your Own?

What's The Best Way To Help Manage A Relative's Finances Without Jeopardizing Your Own?

A tipster wants to know whether adding his name to his mother’s accounts will open him up to credit issues should something go wrong. [More]

Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's Account

Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's Account

It hasn’t even been a month since our last dead Bank of America customer story, but here the bank is at it again, refusing to let a woman’s son close her checking account no matter what he does. Although she lived and banked in Tennessee and he lives in Pennsylvania, the latest nonsense has the bank demanding that he visit Texas in person to get a document notarized. [More]

Banana Republic Credit Card Comes With Free Account Errors,
Late Fees, Disconnected Calls

Banana Republic Credit Card Comes With Free Account Errors, Late Fees, Disconnected Calls

Nick went shopping recently at Banana Republic and applied for a store credit card. Now he’s being called by a collections department and receiving contradictory stories about whether or not the retailer has his correct address on file. [More]

It's iPhone 4 Day, So Naturally AT&T Is Exposing Account Info To Strangers

It's iPhone 4 Day, So Naturally AT&T Is Exposing Account Info To Strangers

AT&T knows it needs to step up if it wants to be taken seriously these days as a wireless provider, so it’s been beefing up 3G coverage, rejiggering data plans, and of course ramping up the speed at which it leaks your private data to strangers. In fact, according to multiple reports from AT&T customers, the company has managed to pull off the neat trick of logging customers in to strangers’ accounts today during the iPhone 4 pre-order fiesta. See? You no longer have to wait until you’ve got the device in hand to worry about privacy issues. [More]

Do You Mind If Mint Sells Data Based On Your Transactions?

Do You Mind If Mint Sells Data Based On Your Transactions?

Financial blogger Felix Salmon wants to know why there isn’t regulatory oversight of Mint and other financial management websites, especially if they’re going to sell data created from their users’ transaction histories. [More]

Citibank Freaks Out Customers With Weird 7-Day Rule On Withdrawals, But It's Not As Devious As It Looks

Citibank Freaks Out Customers With Weird 7-Day Rule On Withdrawals, But It's Not As Devious As It Looks

Some Citibank customers recently received notice that the bank reserved the right to require 7 days written notice before authorizing a withdrawal on checking accounts. (It’s also on page 23 of Citi’s Client Manual [PDF].) As you can imagine, this freaked some people out. A Citibank rep quickly moved to clarify the rule, and he pointed out that it’s actually required by federal law for certain types of accounts, and it’s not unique to Citibank, and they don’t intend to enforce it. [More]

Citibank Postpones New Checking Account Fees For Newer Customers

Citibank Postpones New Checking Account Fees For Newer Customers

New York Attorney General Andrew Cuomo got Citibank to agree not to implement its new monthly fees on formerly free checking accounts, at least for some customers. If you signed up for one of Citibank’s EZ Checking or Access Checking accounts between January 1, 2009 and November 5, 2009, the new monthly service charge will be waived until this time next year. If you’re one of those customers, there’s nothing you have to do–you’ll get a notice in the mail from Citibank. [More]

"Move Your Money" Profiled On NPR

"Move Your Money" Profiled On NPR

Last month, the Huffington Post launched a campaign called Move Your Money that urged people to support community banks. The idea is that by moving your money to a community bank, you can help put the “too big to fail” banks on a diet so that they get smaller, while at the same time help a local bank remain competitive. The NPR program All Things Considered took a look at the campaign over the weekend, and talked to some experts about whether it’s worth making the switch. [More]

Here's A Possible Way To Avoid Citibank's New Account Fees

Here's A Possible Way To Avoid Citibank's New Account Fees

Next month, Citibank will implement its new $7.50 fee on what were formerly free checking and savings accounts. The only way to avoid the fee is to keep a total of $1500 minimum in your linked accounts. John wrote in to tell us that when he went to his branch and asked about the new fee, they found a way to get around it. It may not work for anyone else, but it’s worth sharing. [More]

This Chase Customer Service Rep Is An Impenetrable Fortress

This Chase Customer Service Rep Is An Impenetrable Fortress

Stephanie just encountered a Chase CSR who I’m pretty sure will never fall victim to social engineering, and who would likely be unbreakable in a courtroom cross-examination, too. Of course, in Stephanie’s situation this just means that the CSR refuses to help her in any way at all, which isn’t the kind of thing you hope to find when you call customer service. [More]

You Can Buy Used ATMs On Craigslist

You Can Buy Used ATMs On Craigslist

Even if you always look for skimmers and hidden cameras when you use an ATM, you still might be a victim of identity theft if the ATM is later sold on eBay or Craigslist. [More]

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

When Campbell changed his phone number with Sprint earlier this year, the company immediately assigned his old number to a new customer. They also gave that customer full access to Campbell’s account.