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above and beyond
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above and beyond
accolades
Wesa ordered a cast iron pot from Macy's and it got packed in these special packing peanuts which Macy's says are 100% biodegradable. They're made from corn and potato starch. Macy's says you can dissolve them in water and pour in the garden, yard, sink, or toilet, or put them in the compost, put them in the ground, or simply throw them away where they will "dissolve in the landfill." Pretty neat! The accompanying flyer is inside.
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Macy's Switches To Biodegradable Packing Peanuts
Wesa ordered a cast iron pot from Macy's and it got packed in these special packing peanuts which Macy's says are 100% biodegradable. They're made from corn and potato starch. Macy's says you can dissolve them in water and pour in the garden, yard, sink, or toilet, or put them in the compost, put them in the ground, or simply throw them away where they will "dissolve in the landfill." Pretty neat! The accompanying flyer is inside.
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accolades
Geek Squad Replaces Soaked Computer For Free
Nicole's computer seemed to have developed water damage after she sent it in to Geek Squad, a favor for which they wanted to charge her $730. After her story posted to The Consumerist, some higher-ups cattle-prodded Sam, in charge of Geek Squad's "Public Defender" team, and he jumped into action. Now Nicole has her computer back, completely repaired, free of charge. She says, "Sam at Geek Squad corporate was really helpful." Woot, internet pillory wins again! PREVIOUSLY: Geek Squad Soaks Your Computer, Blames You (Photo: Getty)
accolades
Apple Sends You Replacement Laptop With Broken Keyboard, Apologizes Wtih Free Sims 2
Terry writes:I work in an IT dept at a tech company in Utah and we have about half Apple computers and half PCs. We had a 17" MacBook Pro with a bad hard drive, so I sent it in with AppleCare and got it back within a couple days. They sent it back with a new hard drive, a new battery, and a broken keyboard! There was tape covering the tab, caps lock, and shift keys and when I lifted it off, the caps lock key came with it! (see picture)...More »
above and beyond
James At Verizon Fiber Solutions Center Deserves A Cold Beer
James at Verizon Fiber Solutions Center, this is The Consumerist calling to say that you deserve a beer. One of our readers shared with us a story about how you went above and beyond the call of duty to get his router fixed. You could have just left Jeff with "the tech should arrive," but instead you took a personal interest in Jeff's case and got his problem solved. You rule. Jeff's story, inside... More »
accolades
Man Experiences Competent Verizon DSL Tech Support
Nick was able to actually get decent Verizon tech support. But to do it, he had to trick the phone system and select "install problems" instead of "tech support" when he called. He writes:I live in northwest Pennsylvania, an area formerly held by telecom company GTE (GTE North to be specifically I believe?). This has been particularly troublesome to the folks at Verizon when I'd call for tech support. Over the past few years of getting DSL from Verizon when the need would arise to call tech support I would cringe. I *knew* they wouldn't be able to find my account, it always happens.More »
above and beyond
DeLorme's Awesome Customer Service Vastly Improves Road Trip
Brendan writes:My wife and I had a trip planned to drive south from Illinois to Louisiana. The trip included a number of side-journeys, so I decided to upgrade my GPS from an older laptop-tied unit to a hand-held. After looking at various devices on the market, I decided on the DeLorme PN-20 GPS; it had similar features to most of the Garmin GPSMap units, but included full navigation and topographic maps of the United States.More »
above and beyond
Bath & Body Works Apologetically Delivers Discontinued Oil For Free
Kevin writes:The other day my wife called up customer service at Bath & Body Works to ask about a scented oil she loves that they didn't have at any local stores. Turns out it was discontinued and when they checked the computers they couldn't find any in stock anywhere. They apologized and offered to send out a coupon which made my wife happy. She gave them our address and forgot about it. Yesterday, I went out to get the paper and found a box at our front door...More »
accolades
Target Delivers Dresses With Correct Amount Of Packaging
Morgan writes:
I've seen a lot of poor shipping posts in the past few weeks, and thought I would share a positive shipping story! I recently ordered 12 bridesmaid dresses from Target.com (2 sizes for each girl, just in case, plus two for myself). I expected a barrage of boxes at my door, but was pleasantly surprised to find 10 dresses neatly packed into one Amazon box, and two more dresses in a smaller Amazon box. I guess some companies CAN ship competently!The right size box for the amount of material inside...AMAZING! What will they invent next? Maybe Target can share this secret with their retail brethren.
RELATED: "Stupid Shipping Gang" stories.
accolades
Ode To The Costco Baggers
Jeanie writes:I don't know where I should be sending this but I wanted to compliment two excellent Costco employees. This was Friday, January 18th at the Roseville, CA store on Stanford Ranch Road. The checker was Marilyn, who was fast, efficient and friendly.More »
awards
The Consumerist's Top 10 Products Of 2007!
2007 was an amazing year for consumer products and we covered them all! From the hype of the iPhone to death-flavored pet food, if you buy it, we've probably got an opinion about it. More »
refunds
Get What You Want By Asking For It
I use and love Zipcar, a New York area car-share rental service, but our last bill had an unexpected $50 late return fee. Whiskey tango foxtrot, I wondered aloud, I know for sure I returned that car on time. After calling, Dawn told me it turned out I hadn't swiped out (to get into the cars you use a RFID enabled card) after dropping off the car. She said:
"Normally we would just try to extend the reservation, but there was a reservation right after yours. It won't be refunded to your credit card but there will be $50 on your account for driving credit... Because like I said... I wasn't able to refund the charge to your account. Next time, hold your card on the reader for about 10 seconds and that will end your reservation."
Now, I don't know about you, but I prefer money to service credits, so I said something like:
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accolades
Meijer Uses Receipts To Warn Customers They Bought Products Recalled For Botulism
Instead of just printing coupons on the receipt, Meijer put this warning, using purchase history tracked to her credit card, that reader Sarah may have purchased products recalled for botulism.
She writes, "Thanks to consumerist, I had already disposed of them... I was just glad that [Meijer] did that - it seemed above and beyond just tacking up the notice on the wall."
Props to Meijer. It's good business sense to help keep your customers from dying!
accolades
Bank Of America's ATMs With Envelopeless Deposists Are Great
Bank of America has rolled out over the past yearATMs that don't require you to put your money or checks in an envelope when you deposit. Just shove the bills and checks in the slot. Vincent Ferrari saw the new ATMs in Queens and sent us the scan of the flyer that was sitting next to them, writing, "I know you aren't huge fans of Bank of America, but the new ATMs are undeniably cool..."
Hunching over with your money and checks and filling out the envelope can be a slightly annoying time-waster. More banks should incorporate this convenience. Just hope they don't get jammed up. Full scan inside...
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above and beyond
"I'm not quite sure how my almost-septuagenarian, fastidious, wheelchair-bound, Social Security Disability-stipend mother did it, but she forgot to list a large utilities check in her register and managed to spend over $400 that she didn't have. For a total of TWENTY overdraft and NSF charges (at $32 a charge). Between the overdrafts, the unpaid checks (and the bounce fees on the payee side of the equation), she's managed to tally up more than $1800 in unforeseen debt in the last two weeks. She only gets about $1000 a month, and her last check was deposited before we knew how much trouble she was in, paying this emergency debt down to about $-330 in her checking account and $500 in outstanding bounced checks and fees, and leaving her no money for utilities and no friends or relatives to beg for help from..."
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Son Keeps Retired Mother From Boiling In Atlanta By Beseeching WaMu Executive Customer Service For Overdraft Mercy
"I'm not quite sure how my almost-septuagenarian, fastidious, wheelchair-bound, Social Security Disability-stipend mother did it, but she forgot to list a large utilities check in her register and managed to spend over $400 that she didn't have. For a total of TWENTY overdraft and NSF charges (at $32 a charge). Between the overdrafts, the unpaid checks (and the bounce fees on the payee side of the equation), she's managed to tally up more than $1800 in unforeseen debt in the last two weeks. She only gets about $1000 a month, and her last check was deposited before we knew how much trouble she was in, paying this emergency debt down to about $-330 in her checking account and $500 in outstanding bounced checks and fees, and leaving her no money for utilities and no friends or relatives to beg for help from..."
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accolades
JetBlue Pilot Refuses To Return To Gate, Fights To Keep Flight From Cancellation
"Hello, I've been seeing all these negative stories about airlines on your site, and I just thought I would share 1 positive one. Well, I have been flying jetblue since 2001, even before they had the TV's installed in their planes For years, I have taken jetblue only, but recently they have been pretty hit or miss, really disappointing.
On June 21st, I was on flight 6 from JFK to Buffalo departing at 5:20 and arriving in Buffalo at 7:12. We pushed back from the gate at exactly 5:20, and started our journey to the runway, as number 20 or so in line. At this point, the weather just got worse and worse, and eventually all flights north were suspended, with us being 2nd in line for take off, bummer."
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above and beyond
ShopLego.com Gives Customer "A New Hope"
ShopLego is super nice about sending you out new Legos for free when your mail truck plunges into a gorge, writes Anne: More »
above and beyond
