Without An Address, FedEx Still Tracks Me Down In Tokyo

(OiMax)

Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Vince sent a love letter to Y.K. Kim, the head of Samsung USA. No, he doesn’t have a crush on Mr. Kim. He is deeply in love with his Galaxy S3, and shared that love with the regional CEO of the company that brought it to him. Only his love has a problem. A pink discoloration on the screen. He was brokenhearted, and also doubtful about his future plans to buy an S4. [More]

(WDAY-TV)

Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]

(LaMenta3)

Swingline Replaces Broken Stapler, No One Had To Set The Building On Fire

If you’ve seen the movie “Office Space,” you may have wondered: what’s so great about a Swingline stapler that the character Milton clung to his so desperately? Reader Bradley can’t vouch for the red, small-capacity type of stapler, but his office regularly uses a high-capacity stapler with a broken strike plate. Would they have to replace the whole expensive stapler? Noooo! [More]

Early Roku Adopters Get Amazing Surprise In The Mail

Early Roku Adopters Get Amazing Surprise In The Mail

Roku, makers of tiny boxes that stream paid and free content to your television, is a company that has made much of its success on happy customers who evangelize to others. For companies that want to learn how to do that, here’s a lesson. Some early adopters who bought the very first Roku in 2008 received a present in the mail this week: a free Roku 3 with a nice hand-signed card. [More]

(gblahe)

Littermaid Replaces Entire Automatic Litter Box When My Repair Goes Awry

Jasmin received the best housewarming gift ever: a Littermaid self-cleaning litterbox. Well, I suppose it’s not a very good gift if you don’t have a cat, but Jasmin was very pleased with it. When the electric adapter’s end got stuck inside the unit, she tried to get it out, but failed. Instead of just running on batteries as it had been, now the whole thing was useless. What could she do? She couldn’t afford a whole new Littermaid, and hadn’t had the new one for all that long anyway. So she checked in with the company to see whether they could just replace the relevant part. They just sent her a whole new setup instead. [More]

(misterjt)

Grocery Store Workers Replace Child’s iPad After It’s Stolen Inside Store

While his mother grocery shopped, someone stole an iPad out of the hands of a 6-year-old boy with Down syndrome. The store’s security cameras didn’t capture anything, and the only information the family had was the testimony of his twelve-year-old sister, who also has Down syndrome: “The blonde lady took it.” The story could have ended there, and made everyone sad. Mean person steals expensive but important educational tool from special needs child. Only that wasn’t the end of the story. [More]

(Toys 'R' Us)

Graco Replaces Our Baby Swing That Had Electronic Freak-Out

Joshua and his wife moved their first child’s Graco Sweetpeace swing downstairs from storage in order to rock their adorable new son. They added fresh batteries to the two-year-old toy and fired it up. They were alarmed when the swing began to play music, the lights flashed, and the swing suddenly sped up, all without anyone touching the controls. Was the newest Joshua Jr. some kind of demon baby, or was the swing defective? Had other parents experienced the nightmare of having their newborns in a smoking rogue swing? Josh went online to find out. [More]

Hanes Apologizes For, Replaces Package Of Shoddy Panties

Hanes Apologizes For, Replaces Package Of Shoddy Panties

It’s difficult when a brand or a product that you and your family have relied on for decades fails you. It adds an extra layer of annoyance to a regular old consumer problem. Leslie had a pair of Hanes underwear and the waistband began falling apart after only one washing. She happens to be from North Carolina, and had family members who worked for Hanes. She can’t afford to buy one-use underwear, and it being Hanes added an extra later of sadness. So she wrote to Hanes. [More]

(frankieleon)

ThinkGeek Hears Post Office Lost My Package, Replaces Everything

A UPS/U.S. Postal Service partnership was supposed to bring some totally excellent Star Wars items from ThinkGeek to Michael’s doorstep. It didn’t. The package went missing somewhere in the post office’s custody, never to be heard from again. There was no insurance on it, so he didn’t expect much when he let ThinkGeek know it was missing. He really didn’t expect a total replacement. [More]

Kindness and a note.

UPS Driver Delivers Package, Fixes Screen Door, Warms Hearts

The weather was bad, and Sergio’s family all left the house in a hurry. They didn’t secure the screen door properly, and the wind caught it, tearing it off the hinges. When UPS stopped by with an Amazon package, the driver could have said, “Aw, that’s a shame,” tossed their package on his porch, and then gone on with his day. He did not. [More]

(Carbon Arc)

Man Looking To Thank Anonymous Time Warner Cable Worker Who Helped Stranded Wife

A man in North Carolina is hoping to find the Time Warner Cable employee who was the only person willing to lend a helping hand to his wife when her car ran out of gas this morning. Maybe you folks can help. [More]

You never know unless you ask. Glen scored a free pizza from his hosting company just by asking on Twitter.

My Web Host Bought Me A Domino’s Pizza Just Because I Asked

Glen is a web developer in Northern Ireland. He recently switched back to using a web-hosting company he’d left about a year before. And when the provider asked if it could help with anything else and Glen jokingly requested a pizza, he was in for a surprise. [More]

Waiter Michael Garcia received $1,145 in donations after his story swept the Internet. Yesterday, he donated that money to The Rise School of Houston.

Waiter Who Wouldn’t Serve Family That Insulted Boy With Down Syndrome Didn’t Care If He Got Fired

You may remember the story from mid-January of the waiter at a Houston restaurant who refused to serve a family because they had insulted a boy with Down Syndrome in the next booth. Not everyone would have made such a stand, especially when it could mean losing one’s job. [More]

Replaced!

I Lose My Fitbit, They Send Me A Free Replacement

The Fitbit is a tiny motion-tracking gadget that tracks your steps and other information about how much you move around, then uploads it to the Internet to calculate how many calories you’ve burned. It’s immensely useful, but something that you clip to your clothing during all waking hours is bound to get lost. And Greg’s did. He contacted the company to close his account and adjust to accelerometer-free living, and that’s when he got a surprise. [More]

(Jenna Belle)

Here’s What Should Happen When Your Family’s Washer Is Out Of Commission

Last week, we published a story from a reader whose Kenmore washer might be repaired someday…maybe, leaving him to buy a cheap temporary replacement in the meantime. Reader Brian noticed the story because he had a similar experience when his local Home Depot sent installers too honest to leave him with a dented dryer. When he complained to the store manager that this left him without an important household appliance, the manager immediately brought over a loaner dryer that Brian’s family got to use for their dryer-less three weeks. [More]

(Samuel M. Livingston)

I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One

Graeme has two Samsung monitors, and has had them repaired under warranty a few times. Two years into his three-year warranty, he sent a monitor that snapped off its stand in for repair. Not terribly worried, he checked in on it using Facebook. Samsung took this as an indication that he was unhappy, and should be sent a larger, newer, better monitor.

[More]