(gblahe)

Littermaid Replaces Entire Automatic Litter Box When My Repair Goes Awry

Jasmin received the best housewarming gift ever: a Littermaid self-cleaning litterbox. Well, I suppose it’s not a very good gift if you don’t have a cat, but Jasmin was very pleased with it. When the electric adapter’s end got stuck inside the unit, she tried to get it out, but failed. Instead of just running on batteries as it had been, now the whole thing was useless. What could she do? She couldn’t afford a whole new Littermaid, and hadn’t had the new one for all that long anyway. So she checked in with the company to see whether they could just replace the relevant part. They just sent her a whole new setup instead. [More]

(misterjt)

Grocery Store Workers Replace Child’s iPad After It’s Stolen Inside Store

While his mother grocery shopped, someone stole an iPad out of the hands of a 6-year-old boy with Down syndrome. The store’s security cameras didn’t capture anything, and the only information the family had was the testimony of his twelve-year-old sister, who also has Down syndrome: “The blonde lady took it.” The story could have ended there, and made everyone sad. Mean person steals expensive but important educational tool from special needs child. Only that wasn’t the end of the story. [More]

(Toys 'R' Us)

Graco Replaces Our Baby Swing That Had Electronic Freak-Out

Joshua and his wife moved their first child’s Graco Sweetpeace swing downstairs from storage in order to rock their adorable new son. They added fresh batteries to the two-year-old toy and fired it up. They were alarmed when the swing began to play music, the lights flashed, and the swing suddenly sped up, all without anyone touching the controls. Was the newest Joshua Jr. some kind of demon baby, or was the swing defective? Had other parents experienced the nightmare of having their newborns in a smoking rogue swing? Josh went online to find out. [More]

Hanes Apologizes For, Replaces Package Of Shoddy Panties

Hanes Apologizes For, Replaces Package Of Shoddy Panties

It’s difficult when a brand or a product that you and your family have relied on for decades fails you. It adds an extra layer of annoyance to a regular old consumer problem. Leslie had a pair of Hanes underwear and the waistband began falling apart after only one washing. She happens to be from North Carolina, and had family members who worked for Hanes. She can’t afford to buy one-use underwear, and it being Hanes added an extra later of sadness. So she wrote to Hanes. [More]

(frankieleon)

ThinkGeek Hears Post Office Lost My Package, Replaces Everything

A UPS/U.S. Postal Service partnership was supposed to bring some totally excellent Star Wars items from ThinkGeek to Michael’s doorstep. It didn’t. The package went missing somewhere in the post office’s custody, never to be heard from again. There was no insurance on it, so he didn’t expect much when he let ThinkGeek know it was missing. He really didn’t expect a total replacement. [More]

Kindness and a note.

UPS Driver Delivers Package, Fixes Screen Door, Warms Hearts

The weather was bad, and Sergio’s family all left the house in a hurry. They didn’t secure the screen door properly, and the wind caught it, tearing it off the hinges. When UPS stopped by with an Amazon package, the driver could have said, “Aw, that’s a shame,” tossed their package on his porch, and then gone on with his day. He did not. [More]

(Carbon Arc)

Man Looking To Thank Anonymous Time Warner Cable Worker Who Helped Stranded Wife

A man in North Carolina is hoping to find the Time Warner Cable employee who was the only person willing to lend a helping hand to his wife when her car ran out of gas this morning. Maybe you folks can help. [More]

You never know unless you ask. Glen scored a free pizza from his hosting company just by asking on Twitter.

My Web Host Bought Me A Domino’s Pizza Just Because I Asked

Glen is a web developer in Northern Ireland. He recently switched back to using a web-hosting company he’d left about a year before. And when the provider asked if it could help with anything else and Glen jokingly requested a pizza, he was in for a surprise. [More]

Waiter Michael Garcia received $1,145 in donations after his story swept the Internet. Yesterday, he donated that money to The Rise School of Houston.

Waiter Who Wouldn’t Serve Family That Insulted Boy With Down Syndrome Didn’t Care If He Got Fired

You may remember the story from mid-January of the waiter at a Houston restaurant who refused to serve a family because they had insulted a boy with Down Syndrome in the next booth. Not everyone would have made such a stand, especially when it could mean losing one’s job. [More]

Replaced!

I Lose My Fitbit, They Send Me A Free Replacement

The Fitbit is a tiny motion-tracking gadget that tracks your steps and other information about how much you move around, then uploads it to the Internet to calculate how many calories you’ve burned. It’s immensely useful, but something that you clip to your clothing during all waking hours is bound to get lost. And Greg’s did. He contacted the company to close his account and adjust to accelerometer-free living, and that’s when he got a surprise. [More]

(Jenna Belle)

Here’s What Should Happen When Your Family’s Washer Is Out Of Commission

Last week, we published a story from a reader whose Kenmore washer might be repaired someday…maybe, leaving him to buy a cheap temporary replacement in the meantime. Reader Brian noticed the story because he had a similar experience when his local Home Depot sent installers too honest to leave him with a dented dryer. When he complained to the store manager that this left him without an important household appliance, the manager immediately brought over a loaner dryer that Brian’s family got to use for their dryer-less three weeks. [More]

(Samuel M. Livingston)

I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One

Graeme has two Samsung monitors, and has had them repaired under warranty a few times. Two years into his three-year warranty, he sent a monitor that snapped off its stand in for repair. Not terribly worried, he checked in on it using Facebook. Samsung took this as an indication that he was unhappy, and should be sent a larger, newer, better monitor.

[More]

Prune carefully.

Leatherman’s 25-Year Warranty: Still Pretty Great, But Not If You Loved A Discontinued Tool

Last week, we published an “above and beyond” story with a reader’s delight that Leatherman replaced a non-functioning tool with a brand-new replacement under their 25-year warranty. Another reader, Steve, wrote in to let us know that the warranty is not as ironclad and fantabulous as tipster Chad’s experience. He sent in a gardening tool that broke while gardening, and learned something interesting about the warranty. Yes, they’ll replace a broken tool with one of the same value, but they mean “value” in a strictly financial sense: not a tool that does the same thing as the one that you broke. [More]

Sorry about the pie.

BJ’s Apologizes For Crappy Pecan Pie That We Never Complained About

Jonathan’s family bought a pre-made pecan pie for one of the winter holidays…Christmas, Thanksgiving, something like that. He doesn’t even remember. The pie wasn’t all that great, but the family didn’t think to complain to BJ’s about it. They had other things to do during the holidays. So they were surprised when they received a coupon in the mail for a free replacement pie, along with a letter apologizing for the poor quality of the pecan pie. [More]

(Meg Marco)

Meijer Customer Service Saves The Day After Surgery

Amanda was exhausted, after dealing with her mother’s post-surgery care and bringing her home from the hospital. Neither of them anticipated that the biggest problem would that day be with getting her post-discharge prescriptions filled. One of the medications was more obscure than she had imagined. They visited three different pharmacies in their rural area and were ready to give up hope when they finally visited the pharmacy at the local Meijer. They had the drugs! For $250! Oh, no. [More]

Super tool.

Leatherman Can’t Repair Tool Under 25-Year Warranty, Replaces It Instead

Chad has carried around a Leatherman Super Tool since 1996. It has proven useful many, many times since, but for the last year he carried it, it just wasn’t working correctly. He asked for and received a new one for Christmas from his wife. Hurray! After bonding with his new tool, he learned about the company’s 25-year warranty. 25 years? Why, his old one was only 16 years old when it went out of commission. He sent it along to see if it could be repaired. He was sad to learn that it couldn’t. [More]

The receipt that has now been seen and shared by millions of readers.

Some Thoughts From Red Robin Manager Who Gave Free Meal To Pregnant Customer

The other day, we posted a little story about a happy experience at a North Carolina Red Robin. Since then, we’ve made contact with the actual manager from the story who explains why this isn’t that big a deal — but why so many people are interested in the story. [More]

(andy_57)

AT&T Wireless Rep Refunds My Phone Upgrade Fees Because I Didn’t Whine About Them

Natalie called up AT&T Wireless yesterday to ask about a few relatively small charges on her bill. The customer service representative offered her a refund of two $36 activation fees due to phone upgrades, explaining that it was because Natalie was quite possibly the only person who had called AT&T that day who hadn’t complained about activation fees. (We’re paraphrasing and exaggerating slightly.) Then the representative gave her another credit, ostensibly for being a loyal customer of twelve years. Natalie was stunned, and couldn’t think of a way to repay the CSR…until she found our site. [More]