Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction

Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction

Sure, a foot pedal lid trash can is a pretty mundane household item, but try going without it after you get used to having one. Annemarie’s Simple Human trash can jettisoned a part when she stepped on its pedal one day. It had a year left on the five-year warranty, so she called up the company. Maybe they could replace the lid? [More]

With Bacon And M&Ms, Resort Makes Couple Feel At Home

With Bacon And M&Ms, Resort Makes Couple Feel At Home


When making a hotel reservation online, there’s a box where you can type in any special requests you have for your stay. Do you need down-free pillows? A cot, if the hotel doesn’t charge extra for them? You could ask there. One vacationing Redditor, though, took the opportunity to see whether anyone reads that box at all.  [More]

(rutlo)

Sam’s Club Takes Back Ancient Desk Chair, Delights Customer

People come in different shapes and sizes, and companies make products to fit us. Well, the products are supposed to. Reader Chris got a wonderful desk chair designed for people who are, as he puts it, “big and tall” for Christmas. Christmas 2011. When it broke, he was stuck: surely the warranty was up and the retailer wouldn’t take it back. Right? [More]

Alamo Drafthouse Gives Out Free Movie Passes Over Alarm That No One Complained About

Alamo Drafthouse Gives Out Free Movie Passes Over Alarm That No One Complained About

To some people, the Alamo Drafthouse chain of movie theaters may be best known as the place that created the greatest anti-texting PSA ever, but for one Consumerist reader, it’s also the company that won him over by proactively responding to a minor annoyance without anyone having to file a complaint. [More]

(Cheryl)

Calphalon Matches Old Pan To New Lid, Sends It Along For Free

The warranty on Calpahlon cookware is pretty good, but doesn’t cover accidental damage or breakage. So Kenneth wasn’t expecting much when he contacted them to find out where he could buy a replacement lid for a discontinued pan. They figured out which lid went with his pan for him…then sent it to him for free. [More]

(artnchicken.)

Whaddya Know? Doing The Right Thing Results In $50 Coach Gift Certificate

There are so many things to be disappointed in out there — people stealing from people, delivery drivers stealing from customers, companies turning a blind eye and deaf ear to the woes of the very people they want business from. That’s why Consumerist reader Jason was happy to report to us that not only did he and his wife have the satisfaction of helping their fellow shoppers out, but their good deed didn’t go unnoticed by a grateful retailer. [More]

(Paxton Holley)

Customer Service Rep Entertains Possibility Of Future Resident’s Mail Going To Guy Living Now

On the low end of the customer service representative spectrum there are those company stooges who seem to not give a rat’s patootie whether or not your problem is solved. In the middle, there are your pleasant, efficient CSRs who can handle customers with aplomb and resolve issues tidily enough. And then, oh then, there are those CSRs on the high end of the spectrum, the ones we love the best. [More]

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

The Twin Bing Bar has nothing to do with search engines or browser toolbars, but is a candy bar only available regionally in parts of the Midwest. Reader Matt tells us that we should be very sad about that, because it’s a delicious treat that everyone should get to try. He picked one up at a gas station, and was disappointed: it was stale. He was so disappointed that he contacted the company, and received a whole box of candies for his trouble. [More]

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Laurel bought her backpack from Timbuk2 in 2006. While that’s practically the blink of an eye if you’re the person in charge of stocking electronics and video games at Walmart, seven years is kind of a long time as far as product warranties go. Not for Timbuk2, though. When they learned that her bag was no longer water-resistant and had lost the rubber coating its bottom, that would not do. She sent an e-mail asking whether she could send it in for a warranty repair. They couldn’t fix it for her. Instead, they sent her a credit for a replacement bag. [More]

(*whims*)

I Report A Plastic Thingy In My Snack Bag, Utz Showers Me In Chips

When Kevin found a foreign object in his bag of Utz chips, he wasn’t after a freebie or about to sue for pain and suffering. He just wanted to let the company know. He couldn’t find an e-mail address, so he messaged the company using Facebook. He didn’t expect to hear back from a company VP, or to have his twist tie-filled chip bag replaced twelve times over. [More]

Without An Address, FedEx Still Tracks Me Down In Tokyo

(OiMax)

Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Galaxy S3 Owner Pens Love Letter To His Phone, Gets Samsung CEO To Pay For Out-Of-Warranty Repair

Vince sent a love letter to Y.K. Kim, the head of Samsung USA. No, he doesn’t have a crush on Mr. Kim. He is deeply in love with his Galaxy S3, and shared that love with the regional CEO of the company that brought it to him. Only his love has a problem. A pink discoloration on the screen. He was brokenhearted, and also doubtful about his future plans to buy an S4. [More]

(WDAY-TV)

Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]

(LaMenta3)

Swingline Replaces Broken Stapler, No One Had To Set The Building On Fire

If you’ve seen the movie “Office Space,” you may have wondered: what’s so great about a Swingline stapler that the character Milton clung to his so desperately? Reader Bradley can’t vouch for the red, small-capacity type of stapler, but his office regularly uses a high-capacity stapler with a broken strike plate. Would they have to replace the whole expensive stapler? Noooo! [More]

Early Roku Adopters Get Amazing Surprise In The Mail

Early Roku Adopters Get Amazing Surprise In The Mail

Roku, makers of tiny boxes that stream paid and free content to your television, is a company that has made much of its success on happy customers who evangelize to others. For companies that want to learn how to do that, here’s a lesson. Some early adopters who bought the very first Roku in 2008 received a present in the mail this week: a free Roku 3 with a nice hand-signed card. [More]

(gblahe)

Littermaid Replaces Entire Automatic Litter Box When My Repair Goes Awry

Jasmin received the best housewarming gift ever: a Littermaid self-cleaning litterbox. Well, I suppose it’s not a very good gift if you don’t have a cat, but Jasmin was very pleased with it. When the electric adapter’s end got stuck inside the unit, she tried to get it out, but failed. Instead of just running on batteries as it had been, now the whole thing was useless. What could she do? She couldn’t afford a whole new Littermaid, and hadn’t had the new one for all that long anyway. So she checked in with the company to see whether they could just replace the relevant part. They just sent her a whole new setup instead. [More]

(misterjt)

Grocery Store Workers Replace Child’s iPad After It’s Stolen Inside Store

While his mother grocery shopped, someone stole an iPad out of the hands of a 6-year-old boy with Down syndrome. The store’s security cameras didn’t capture anything, and the only information the family had was the testimony of his twelve-year-old sister, who also has Down syndrome: “The blonde lady took it.” The story could have ended there, and made everyone sad. Mean person steals expensive but important educational tool from special needs child. Only that wasn’t the end of the story. [More]