Comcast Tech Saves Two Lives In Same Week

Comcast Tech Saves Two Lives In Same Week

It’s no secret that most Consumerist stories about Comcast service techs are not positive, but there are still plenty of good, hardworking folks toiling away for Kabletown and its affiliated contractors (kontractors?). Take, for example, the California tech who recently stepped up to save the lives of two separate individuals in the span of a single week. [More]

(coolmikeol)

Here’s How A Craft Store Should Handle Customers Who Seek Hanukkah Merchandise

Julie has followed the recent tsuris over Hobby Lobby’s new store in New Jersey and its lack of merchandise related to Hanukkah or other Jewish holidays. She had a similar dispute with competing big-box craft store Michaels, but resolved it in a different way. Instead of taking to the Internet, she wrote to the company president. The response was not what she had expected. [More]

(dooley)

When Verizon Unlimited Data Glitch Didn’t Glitch, They Help Me Out Anyway

We were happy to hear that Verizon Wireless decided to let customers who were able to upgrade their phones at a subsidized price while keeping their unlimited data plans keep those data plans. What happened, though, if someone thought that they were able to exploit that glitch and Verizon downgraded their data plan anyway? [More]

(D©Bloom)

McDonald’s Gives Me Free Post-Workout Smoothie When Card Machines Are Down

Here’s a heartwarming consumer experience to close out the week. It happened at… McDonald’s? Really? In need of post-workout refreshment, Matthew stopped in a nearby McDonald’s for a smoothie. He doesn’t carry cash, but McDonald’s accepts debit cards for small transactions, so no big deal. Right? Not when the card machine is down. [More]

(Disney Wonder)

Disney Cruise Line Went Above & Beyond To Help Save Our Child’s Life

There’s nothing like the fear of having a sick child and not knowing what’s wrong — except maybe if your child is ailing on a ship off the coast of Alaska, hundreds of miles from the nearest onshore medical help. Consumerist reader Dan wrote in to share a very scary experience that could’ve turned out a lot worse, if not for the kind crew of the Disney Wonder. [More]

Garmin Replaces Heart Rate Monitor Out Of Warranty, Delights Aspiring Marathoner

Garmin Replaces Heart Rate Monitor Out Of Warranty, Delights Aspiring Marathoner

Runners really, really like their GPS wristwatches, devices that calculate distance traveled as well as what time it is. It’s safe to assume that they might still like them in the year 3013, too, if anyone happens to be gift shopping. Allison has one, and explained to us how wonderful Garmin was recently when something went wrong with a mere accessory to her GPS. [More]

(sa_steve)

How Harris Teeter Paid Me To Eat Ribeye Steaks

“The adage you get what you pay for holds true with Harris Teeter,” notes reader Gunnar. Yes, he says, they charge more than their grocery competition, but their stores are pleasant, their employees competent, and their selection of merchandise is good. What he didn’t know is that they also have a generous return policy when the butcher cuts your steaks up badly. [More]

Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction

Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction

Sure, a foot pedal lid trash can is a pretty mundane household item, but try going without it after you get used to having one. Annemarie’s Simple Human trash can jettisoned a part when she stepped on its pedal one day. It had a year left on the five-year warranty, so she called up the company. Maybe they could replace the lid? [More]

With Bacon And M&Ms, Resort Makes Couple Feel At Home

With Bacon And M&Ms, Resort Makes Couple Feel At Home


When making a hotel reservation online, there’s a box where you can type in any special requests you have for your stay. Do you need down-free pillows? A cot, if the hotel doesn’t charge extra for them? You could ask there. One vacationing Redditor, though, took the opportunity to see whether anyone reads that box at all.  [More]

(rutlo)

Sam’s Club Takes Back Ancient Desk Chair, Delights Customer

People come in different shapes and sizes, and companies make products to fit us. Well, the products are supposed to. Reader Chris got a wonderful desk chair designed for people who are, as he puts it, “big and tall” for Christmas. Christmas 2011. When it broke, he was stuck: surely the warranty was up and the retailer wouldn’t take it back. Right? [More]

Alamo Drafthouse Gives Out Free Movie Passes Over Alarm That No One Complained About

Alamo Drafthouse Gives Out Free Movie Passes Over Alarm That No One Complained About

To some people, the Alamo Drafthouse chain of movie theaters may be best known as the place that created the greatest anti-texting PSA ever, but for one Consumerist reader, it’s also the company that won him over by proactively responding to a minor annoyance without anyone having to file a complaint. [More]

(Cheryl)

Calphalon Matches Old Pan To New Lid, Sends It Along For Free

The warranty on Calpahlon cookware is pretty good, but doesn’t cover accidental damage or breakage. So Kenneth wasn’t expecting much when he contacted them to find out where he could buy a replacement lid for a discontinued pan. They figured out which lid went with his pan for him…then sent it to him for free. [More]

(artnchicken.)

Whaddya Know? Doing The Right Thing Results In $50 Coach Gift Certificate

There are so many things to be disappointed in out there — people stealing from people, delivery drivers stealing from customers, companies turning a blind eye and deaf ear to the woes of the very people they want business from. That’s why Consumerist reader Jason was happy to report to us that not only did he and his wife have the satisfaction of helping their fellow shoppers out, but their good deed didn’t go unnoticed by a grateful retailer. [More]

(Paxton Holley)

Customer Service Rep Entertains Possibility Of Future Resident’s Mail Going To Guy Living Now

On the low end of the customer service representative spectrum there are those company stooges who seem to not give a rat’s patootie whether or not your problem is solved. In the middle, there are your pleasant, efficient CSRs who can handle customers with aplomb and resolve issues tidily enough. And then, oh then, there are those CSRs on the high end of the spectrum, the ones we love the best. [More]

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

The Twin Bing Bar has nothing to do with search engines or browser toolbars, but is a candy bar only available regionally in parts of the Midwest. Reader Matt tells us that we should be very sad about that, because it’s a delicious treat that everyone should get to try. He picked one up at a gas station, and was disappointed: it was stale. He was so disappointed that he contacted the company, and received a whole box of candies for his trouble. [More]

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Laurel bought her backpack from Timbuk2 in 2006. While that’s practically the blink of an eye if you’re the person in charge of stocking electronics and video games at Walmart, seven years is kind of a long time as far as product warranties go. Not for Timbuk2, though. When they learned that her bag was no longer water-resistant and had lost the rubber coating its bottom, that would not do. She sent an e-mail asking whether she could send it in for a warranty repair. They couldn’t fix it for her. Instead, they sent her a credit for a replacement bag. [More]

(*whims*)

I Report A Plastic Thingy In My Snack Bag, Utz Showers Me In Chips

When Kevin found a foreign object in his bag of Utz chips, he wasn’t after a freebie or about to sue for pain and suffering. He just wanted to let the company know. He couldn’t find an e-mail address, so he messaged the company using Facebook. He didn’t expect to hear back from a company VP, or to have his twist tie-filled chip bag replaced twelve times over. [More]

Without An Address, FedEx Still Tracks Me Down In Tokyo

(OiMax)

Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]