above-and-beyond

Mysterious JetBlue Creature Offers Free Tix To Passengers

By Chris Walters on February 1, 2010 10:46 AM 0 views

(weeta, WexDub)

If you wish hard enough on your next JetBlue trip, maybe the airline's People Officer will magically appear and hand out free tickets. That's what happened on David's flight home over the weekend. To be fair, the free ticket giveaway probably happened because JetBlue asked everyone to show up two hours early due to a computer glitch. It's still a much nicer airline story than what passengers usually send us. Also, this People Officer hinted to the OP about the airline's future Wi-Fi plans. More »

14 Comments

Best Buy Employee Surprises Customer With Free Replacement Earbuds

By Chris Walters on January 27, 2010 6:01 PM 0 views

(Photo: bdjsb7)

Gonzalo went in to buy some replacement earbuds for his iPhone, and recieved some pretty amazing customer service from an anonymous Best Buy employee. More »

30 Comments

JetBlue Responds To Tweet, Goes Looking For Passenger's Sunglasses

By Chris Walters on January 27, 2010 2:00 PM 0 views

(Photo: Rich Moffitt)

David Friedman, a photographer and blogger of cool ideas, was at JFK airport in New York City earlier today and realized he'd forgotten his sunglasses at the security gate. He mentioned it in a tweet, and to his surprise someont at JetBlue saw it and investigated for him. More »

10 Comments

Don't Ask Geek Squad To Reset Your Password

By Marc Perton on January 25, 2010 5:30 PM 0 views

(Photo: geeksquad.com)

Two not-very-sharp thieves walked into a Chattanooga Best Buy toting three PCs, and asked one of the resident Geeks to help override the passwords on the boxes. Instead, the Geek, who had heard that a local school had been robbed the previous night, tried logging in, and saw that the username on the PCs was the name of the school. The store confiscated the computers, and the the alleged perps were arrested. The lesson here: reset the password yourself at home, using open-source cracking tools, instead of paying Best Buy to do it for you. Just kidding! We salute this agent for his vigilance, and hope he gets snapped up for a career in forensic PC security. More »

48 Comments

NYC Cabbie Returns $21,000 Left Behind In Cab

By Chris Walters on January 14, 2010 12:02 PM 8970 views
An Italian grandmother was visiting family in New York and forgot her handbag in the backseat of Mukul Asadujjaman's cab. Inside the purse was about $21,000 in cash, as well as jewelry and passports. Asadujjaman found an address in the bag and tracked down her family in Long Island, about 50 miles outside of the city, to return it. More »

85 Comments

LEGO Shop Rushes Watch To Child's Door For Christmas

By Laura Northrup on December 26, 2009 5:30 PM 11133 views
At the last minute, Andrew ordered what must be the coolest watch ever created as a Christmas gift for his eight-year-old, watch-fascinated son. He planned to leave an IOU under the tree, but LEGO Shop had other ideas. More »

28 Comments

United Airlines Calls Up Delayed Traveler, Offers Compensation

By Laura Northrup on December 24, 2009 11:00 AM 3228 views

(Photo: {Guerrilla Futures | Jason Tester})

We've brought you plenty of airline horror stories recently, but Marine officer Christopher's experience is positively heartwarming in comparison. After the East coast snowpocalypse canceled his original flight and he was forced to wait on the tarmac for three hours due to a baggage handler shortage, United Airlines contacted him to offer a $250 travel voucher. No EECB needed. More »

12 Comments

Comfort Inn Driver Rescues Abandoned Holiday Inn Customers, Then Takes Them To Wendy's

By Chris Walters on December 23, 2009 3:41 PM 9604 views
Here's a nice holiday-themed story of how a kind Comfort Inn driver not only helped out a group of stranded travelers, but even agreed to take them to get food after they checked into their hotel. Maybe he was hoping for some big tips, or maybe he's got some grudge against the local Holiday Inn. (Or maybe he's a nice guy.) Whatever his motivation, he probably just earned some repeat business for Comfort Inn. More »

57 Comments

Apple Replaces Shattered iPhone After Customer Drops It

By Chris Walters on December 18, 2009 7:44 PM 12206 views

(Photo: William Hook)

Someone in Apple's iPhone Support department just got the crap haunted out of him by three ghosts, I'm guessing, based on what happened when David called to explain that his wife had dropped and ruined her brand new iPhone. More »

42 Comments

Heads-Up FedEx Driver Makes Bonus Delivery Attempt

By Alex Chasick on December 15, 2009 3:51 PM 0 views

Photo: So Cal Metro

Reader Chris and his girlfriend were spared a long rush-hour drive through hideous Boston traffic because a FedEx driver making a large delivery to a single location had the good sense to load up his spare truck space with packages bound for nearby addresses. More »

44 Comments

Hyundai Replaces Car Destroyed In BMW Parking Lot Attack

By Chris Walters on November 3, 2009 12:05 AM 82622 views

About a week ago, a woman tried to park her BMW X5 in a gym parking lot in Thornhill, Ontario. For some mysterious reason, she instead drove over two other cars and sat on top of them for a few seconds, like a big game cat savoring her kill. Then she drove off.  More »

145 Comments

Canon Is Far, Far Nicer To You Than They Really Need To Be

By Meg Marco on November 2, 2009 8:13 PM 7027 views

Reader Kelly writes in to share her positive experience with Canon. She used one of our posts as a guideline before calling in to Canon with an issue with an out-of-warranty printer. Let's see how it went...  More »

26 Comments

NeatReceipts Offers Extra Neat Customer Service

By Laura Northrup on November 1, 2009 10:00 PM 6016 views

Christopher made a mistake when he ordered a NeatReceipts scanner from Woot. He made some incorrect assumptions and ordered the Windows version of the device when he uses a Mac. But even though he was the one who made the mistake, the neat people at NeatReceipts happily swapped scanners with him—for free.  More »

44 Comments

Citibank Shocks Reader With Consumer-Friendly Policy

By Laura Northrup on October 28, 2009 3:53 PM 11633 views

Anthony received a Newegg rebate in the form of a prepaid debit card. When he went to use the $15 card for a $15.93 purchase, he received an unexpected and wonderful surprise.   More »

37 Comments

You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It

By Meg Marco on October 26, 2009 3:45 PM 8581 views

Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra.  More »

78 Comments

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

By Laura Northrup on October 21, 2009 8:27 PM 9211 views

The Shack Radio Shack is not known in these pages for its high level of customer service. That's why we were stunned and impressed with Chris's story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor.  More »

45 Comments

*Guy Finds Customer Service For Bogs Walks On Water

By Phil Villarreal on October 21, 2009 2:00 PM 4 views

Sergio writes in to gush about exchange service he received for Bogs waterproof shoes. The pair he ordered didn't fit right, and the company sent him out another pair immediately, not even requiring him to send back the original order.   More »

0 Comments

Canon Replaces Lazy Reader's Printer 6 Months Out Of Warranty

By Laura Northrup on October 18, 2009 4:00 PM 6707 views

Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it's the customer's own forgetfulness that led to the delay. That's what reader Chris reports happened when his Canon printer broke down.   More »

23 Comments

Squishable's Cuddly Customer Service Resolves Website Bug

By Laura Northrup on October 10, 2009 9:00 PM 5644 views

Jonathon wanted to give his girlfriend the gift of a large, cuddly stuffed animal, but the gift certificate to critter maker Squishable.com was causing strange transaction problems. He called the company up and received not only friendly service, but a free critter upgrade.  More »

36 Comments

JetBlue Is An Excellent Airline

By Ben Popken on October 5, 2009 8:17 PM 9994 views

Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome.  More »

80 Comments
1
2
3
4
5
6