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    • above and beyond

      Allergy Card Company Sends Useful Things You Didn't Order

      Select Wisely is a company that makes food allergy/sensitivity cards and medical emergency cards for travelers in a wide variety of languages so you don't need to worry about random shrimp or peanuts showing up in your food on a business trip to China. Reader Michael (commenter LetMeGetTheManager) ordered a set of cards, and was so delighted with their service that he just had to e-mail Consumerist. More »

      5:15 PM on Fri Jul 3 2009
      By Laura Northrup
      0 views, 12 comments

      Most discussed Cocoa Vanilla: I agree that this company obviously cares about their customers, and kudos to them for doing this - but you more »

    • above and beyond

      Bacon Love Story: A Man, A Dream, A Salted Meat

      Brooke's husband, like many sensible people, loves bacon. As a gift, she bought him a subscription to the Bacon of the Month Club. For a few months, they received fantastic bacon and whimsical bacon-related merchandise through the mail, just as promised. Then, suddenly, things went awry in mail-order bacon paradise. More »

      7:31 PM on Fri Jun 26 2009
      By Laura Northrup
      0 views, 55 comments

      Most discussed ekzachtly: HOW DO I NOT KNOW ABOUT A CLUB WHERE THEY SEND YOU BACON EVERY MONTH?!? This sounds incredible. Oh, and add some more »

    • above and beyond

      Gourmet Settings Dishes Out Excellent Customer Service

      Jeanpaul wanted to buy several replacement spoons for his Gourmet Settings flatware set, but the company didn't seem to sell the pieces individually. After fruitlessly searching both the company's site and eBay, Jeanpaul wrote in asking if there was any way to replace just his missing spoons. Rather than turn him away spoonless, Gourmet Settings asked for Jeanpaul's address and then offered to send the replacement spoons free of charge. More »

      6:00 PM on Sun Jun 21 2009
      By Carey
      0 views, 30 comments

      Most discussed Scott Stasio: Jane at customer service is a sharp employee. I get the sense that she feels good about acting as the more »

    • above and beyond

      Pixar Arranges Home Screening Of "Up" For Dying 10-Year-Old

      We know, that headline just oozes treacle. But it's for real! The family friend of a dying child cold-called Pixar's offices and guessed her way through the phone tree to a live person, then pleaded her case: the child desperately wanted to see Up, but was possibly days away from death and too sick to travel or sit in a movie theater. The next day, a Pixar employee arrived with a DVD of the movie and sat with the family while they watched it. Sometimes people can be really decent to each other. More »

      8:24 PM on Thu Jun 18 2009
      By Chris Walters
      0 views, 125 comments

      Most discussed kepler11: Kudos to Pixar for doing this. But to those who will ask, well why can't other businesses be like more »

    • above and beyond

      Saved From Flat Tire Hell By The CVS "Samaritan Van"

      Did you know that there was a fleet of CVS "Samaritan Vans" that patrol the highways looking for motorists in need of help? We didn't, until reader Danielle let us know she'd been saved by one. More »

      6:39 PM on Mon Jun 15 2009
      By Meg Marco
      0 views, 87 comments

    • above and beyond

      PopChips: Turning Loyal Customers Into Cult-Like Snack Food Following

      If you're wondering how to build a cult-like following for your product, take some lessons from snack company Popchips. In this case, a small amount of free stuff went a very, very long way. More »

      3:14 PM on Fri Jun 12 2009
      By Laura Northrup
      0 views, 123 comments

    • above and beyond

      Men's Wearhouse Helps Non-Customer, Gains New Customer

      Josh in Pennsylvania was in a bind, and needed his suit pressed for a job interview on short notice. Very short notice—he was called on Sunday afternoon for an interview on Monday morning. The store where he originally bought the suit offers free lifetime pressing, but they weren't open on a Sunday. Trying to find a place that would help him, he made a useful discovery. More »

      3:39 PM on Wed Jun 10 2009
      By Laura Northrup
      0 views, 102 comments

      Most discussed computerwiz3491: I happen to love Men's Wearhouse. They are good at finding suits in my size and then matching them to more »

    • above and beyond

      Timbuk2 Really, Really Wants You To Be Happy With Their Bags

      Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag's stitching came out, she was treated to a great big pouch full of "above and beyond" customer service. More »

      7:00 PM on Fri Jun 5 2009
      By Laura Northrup
      0 views, 77 comments

      Most discussed MsAnthropy: Timbuk2 bags are fantastic - I had one of their messenger bags for years, and would still have it now more »

    • above and beyond

      Threadless Replaces Stolen Shirt With Style And Grace

      Matthew isn't sure who got his order from Threadless.com, but it wasn't him. UPS claims they delivered the package to Matthew's apartment, but the reception desk would've been closed during the supposed delivery time, and Matthew doesn't have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra... More »

      12:00 AM on Sat May 30 2009
      By Carey
      0 views, 46 comments

      Most discussed coren: I don't see the part where they added his out of print design in that letter - did it just more »

    • above and beyond

      Don't Be So Shocked: Excellent Service From Citibank CSR

      "Above and Beyond" service often comes down to the management of a particular location, rather than an individual employee, no matter how big or otherwise problematic a company may be. Fred had such an experience with Venkatesh, the overseas customer service rep he reached when he called to cancel his ancient Citibank account. Venkatesh not only talked him out of canceling the account, but was so competent and nice in the process that Fred felt compelled to speak to his supervisor and write to Consumerist. More »

      9:00 PM on Mon May 25 2009
      By Laura Northrup
      0 views, 20 comments

      Most discussed Nick Livingston: I work at Citi. It's a new company wide initiative called Woo Wow Win. The idea being that every time more »

    • fast food

      "Frighteningly Loyal" Jack in the Box Employee Now Working A Sane Schedule

      Remember Blake, the north Texas Jack in the Box employee Consumerist featured and described as "frighteningly loyal" a few weeks ago? Kevin, the person who originally introduced us to Blake, printed out a copy of the page and drove around with it in case Blake happened to serve him on a snack run. A few days after we posted the story, he did! More »

      11:09 PM on Wed May 20 2009
      By Laura Northrup
      0 views, 121 comments

      Most discussed DjDynasty: I think whoever called and got this guy's hours cut should be shot, I work 3 jobs, and STILL can't more »

    • above and beyond

      Reader Has Amazing Best Buy Experience

      Our reader The_Lone_Gunman just had a great experience with the Best Buy in Irving, Texas. Snark fails us at a time like this, so we'll just humbly print his email. More »

      5:12 PM on Tue May 19 2009
      By Chris Walters
      0 views, 116 comments

    • above and beyond

      Gander Mountain Fixes Your Flat Tire, Apparently Also Sells Stuff

      This may be the bizarro world version of the Bed, Bath and Beyond store that wouldn't let a customer use their phone to dial 911. North of Houston, Thomas witnessed employees of a Gander Mountain outdoor equipment store come to the aid of a motorist with a flat tire. A motorist who, as far as they knew, wasn't even their customer. More »

      9:41 AM on Mon May 18 2009
      By Laura Northrup
      0 views, 109 comments

      Most discussed merkidemis: Awesome. They probably had tons of orange vests back in the hunting department. On a related note, everyone should learn how more »

    • above and beyond

      Seizure Prompts Wonderful Service From United

      United couldn't have been more understanding and helpful after reader Chris' wife had a seizure as they flew from Sullivan's Island, SC to Winnipeg. The flight attendants onboard offered to divert the flight to Chicago, but the couple decided instead to power through. United's staff met them at the gate along with paramedics, and offered to rebook them on the flight of their choice. If they wanted to stay the night, United said they'd be happy to pay for a hotel room. Chris' takeaway perfectly captures the spirit behind our Above and Beyond posts: "Even if United is a horrible company," he writes, "there are still nice people there, and sometimes even big companies surprise you." Chris writes: More »

      6:00 PM on Sun May 10 2009
      By Carey
      0 views, 56 comments

      Most discussed andrewe: I hear you about chilly Winnipeg. Just yesterday I returned to Winnipeg from Las Vegas to find an inch of more »

    • above and beyond

      Pinkberry Apologizes For Website Error By Offering To Shower Your Office With Freebies

      To thank Kelly for pointing out an error on their website, Pinkberry offered to come to her office bearing "a few yogurts and toppings for some of the hard working people that you work with." What error could prompt such an over-the-top apology? Kelly tried to visit two separate Pinkberry locations at 11:30 a.m., which Pinkberry's website lists as the store's opening time. But! The store's don't open until *gasp* noon! More »

      6:00 PM on Sat May 9 2009
      By Carey
      0 views, 59 comments

      Most discussed BertMask: "Miss California"? What the hell does this have to do with Pinkberry? more »

    • above and beyond

      IKEA Flies Your Sofa Cover From Philly To LA In Their Luggage

      IKEA isn't really known for their customer service, but apparently one location in LA is trying to change that. More »

      12:29 PM on Fri May 8 2009
      By Meg Marco
      0 views, 42 comments

    • above and beyond

      T-Mobile Provides iPhone Support Despite Not Offering iPhone

      When a system update caused service failures and bugs in T-Mobile customers' unlocked iPhones, the users emailed T-Mobile to alert them to the issue. Even though T-Mobile doesn't offer the iPhone, they fixed the bugs and gave the users a service credit for the inconvenience. More »

      9:03 PM on Wed May 6 2009
      By Alex Chasick
      0 views, 71 comments

      Most discussed OMG! Conies!: While T-Mobile might not have the best service in terms of reception, they damn well have the best customer service more »

    • digital cameras

      Above And Beyond: Canon Replaces Broken 5-Year-Old Camera For Free

      It shouldn't surprise me when a company stands behind their products' quality, but it really does. One reader was so happy with her experience with Canon that she had to share it with us. More »

      8:34 PM on Tue May 5 2009
      By Laura Northrup
      0 views, 81 comments

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