Consumerist
-
above and beyond
Hyundai Replaces Car Destroyed In BMW Parking Lot Attack
About a week ago, a woman tried to park her BMW X5 in a gym parking lot in Thornhill, Ontario. For some mysterious reason, she instead drove over two other cars and sat on top of them for a few seconds, like a big game cat savoring her kill. Then she drove off.
One of the demolished cars was a 2004 Hyundai Elantra that the owner had just finished paying off, and on Friday Hyundai gave him a new car. More »
-
above and beyond
Canon Is Far, Far Nicer To You Than They Really Need To Be
Reader Kelly writes in to share her positive experience with Canon. She used one of our posts as a guideline before calling in to Canon with an issue with an out-of-warranty printer. Let's see how it went... More » -
above and beyond
NeatReceipts Offers Extra Neat Customer Service
Christopher made a mistake when he ordered a NeatReceipts scanner from Woot. He made some incorrect assumptions and ordered the Windows version of the device when he uses a Mac. But even though he was the one who made the mistake, the neat people at NeatReceipts happily swapped scanners with him—for free. More » -
above and beyond
Citibank Shocks Reader With Consumer-Friendly Policy
Anthony received a Newegg rebate in the form of a prepaid debit card. When he went to use the $15 card for a $15.93 purchase, he received an unexpected and wonderful surprise. More » -
above and beyond
You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It
Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra. More » -
The Shack
Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over
The ShackRadio Shack is not known in these pages for its high level of customer service. That's why we were stunned and impressed with Chris's story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor. More » -
above and beyond
Canon Replaces Lazy Reader's Printer 6 Months Out Of Warranty
Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it's the customer's own forgetfulness that led to the delay. That's what reader Chris reports happened when his Canon printer broke down. More » -
above and beyond
Squishable's Cuddly Customer Service Resolves Website Bug
Jonathon wanted to give his girlfriend the gift of a large, cuddly stuffed animal, but the gift certificate to critter maker Squishable.com was causing strange transaction problems. He called the company up and received not only friendly service, but a free critter upgrade. More » -
-
jetblue
JetBlue Is An Excellent Airline
Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome. More » -
above and beyond
Walmart Manager Is Super Helpful, Saves Dead TV
A few weeks ago, Kaleb wrote to us with a tale of television woe. The Polaroid TV he purchased at Walmart on Black Friday 2008 simply died, and Polaroid wouldn't perform warranty service without his receipt. All was lost, until a Walmart manager went above and beyond to save Kaleb from his defective television.
...Walmart? Above and beyond? That can't be right. Let's take a look at that email again. More »
-
above and beyond
Guy Complains To Microsoft, Gets Free Windows 7 Party Pack
If Microsoft is serious about getting people to host wild, enthusiastic Windows 7 parties, the company should get potential hosts psyched up the way it did this guy who lives in the Caribbean. More » -
above and beyond
Amazon Does A Solid For Student Who Suffered Bungled Textbook Orders
Robert ordered a defective textbook from Amazon, which let him return the book outside its 30-day return policy. Amazon let him do so without trouble, but that wasn't even the coolest thing the e-tailer did for him. When Robert received the next book, with the same defect — it too was missing codes he needed for his lab — he decided to go to the school bookstore to buy a copy with the codes he needed. The CSR told Robert he could keep the second book and gave him a full refund. He writes: More » -
above and beyond
Free Ice Cream Doesn't Heal Broken Leg, But It Helps
As summer winds down, Michael from Maryland shared with us a delightful story about an ice cream chain going above and beyond. It shows the lengths to which people will go in order to get something for free, and the thoughfulness of a company after the pursuit of free stuff went wrong. More » -
above and beyond
McDonald's Workers Rescue Marine From Hungry Thug
We assume that the typical, well-prepared, parking-lot kidnapper eats lunch before deciding to look for a victim. But Anthony Gibson clearly wasn't well-prepared, and that's a good thing. According to police reports, Gibson kidnapped a Marine from a Georgia Walmart parking lot, and after failing to get any money from him, decided the best thing to do would be to have his would-be victim drive him to McDonald's. Where the staff recognized him as a frequent customer. And where the Marine was able to ask the drive-through attendant to call the police. Oops. More » -
above and beyond
Thermos Replaces Travel Mug That Lost Its Way
Brent's excellent Thermos travel mug lost its rubber bottom somewhere in its travels, making it difficult to use. Instead of throwing it away, he contacted Thermos to see about a replacement part. He ended up having such a great experience that he had to write in and share what happened. More » -
above and beyond
Customer Complaint Leads To Sincere Apology, Actual Change At HyVee
Matt complained to his local Hyvee grocery/gas station about the excessive holds they place on gas customers' debit cards. The company apologized, offered him a gift card, and changed their signage to prevent further customer frustration.
Technically, this shouldn't be considered "above and beyond." This should be what all businesses do when a customer has an issue, but Matt was so surprised and pleased that he just had to write about the experience. More »
-
above and beyond
Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info
Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all. More » -
above and beyond
LG Electronics Offers Customer Amazing Service On Broken Plasma TV
If you owned an expensive TV that stopped working, and you were years out of warranty, you'd assume the manufacturer would have nothing to do with you, correct? LG doesn't play that game—Tim's experience with them when his LG set went kaput is a mind-blowing example of a company practically coddling its past—and almost certainly future—customers. More »
above and beyond
New York, 11:00 PM
Sat Nov 7
7 posts in the last 24 hours
Tip Your Editors:
tips@consumerist.com
Co-Executive Editor:
Ben Popken
Email | AIM | Twitter
Co-Executive Editor:
Meghann Marco
Email | Twitter
Senior Editor:
Chris Walters
Email | Twitter
Weekend Editor:
Carey Greenberg-Berger
Email | AIM
Associate Editor:
Alex Chasick | Email
Assistant Editor:
Laura Northrup
Email | AIM | Twitter
Comments Moderator:
Email | AIM
Contributing Editors:
Lucy Bayly | Email
Phil Villarreal | Email
