above-and-beyond
Mysterious JetBlue Creature Offers Free Tix To Passengers
Best Buy Employee Surprises Customer With Free Replacement Earbuds
(Photo: bdjsb7)
JetBlue Responds To Tweet, Goes Looking For Passenger's Sunglasses
(Photo: Rich Moffitt)
Don't Ask Geek Squad To Reset Your Password
NYC Cabbie Returns $21,000 Left Behind In Cab
LEGO Shop Rushes Watch To Child's Door For Christmas
United Airlines Calls Up Delayed Traveler, Offers Compensation
(Photo: {Guerrilla Futures | Jason Tester})
Comfort Inn Driver Rescues Abandoned Holiday Inn Customers, Then Takes Them To Wendy's
Apple Replaces Shattered iPhone After Customer Drops It
(Photo: William Hook)
Heads-Up FedEx Driver Makes Bonus Delivery Attempt
Photo: So Cal Metro
Hyundai Replaces Car Destroyed In BMW Parking Lot Attack
About a week ago, a woman tried to park her BMW X5 in a gym parking lot in Thornhill, Ontario. For some mysterious reason, she instead drove over two other cars and sat on top of them for a few seconds, like a big game cat savoring her kill. Then she drove off. More »
Canon Is Far, Far Nicer To You Than They Really Need To Be
Reader Kelly writes in to share her positive experience with Canon. She used one of our posts as a guideline before calling in to Canon with an issue with an out-of-warranty printer. Let's see how it went... More »
NeatReceipts Offers Extra Neat Customer Service
Christopher made a mistake when he ordered a NeatReceipts scanner from Woot. He made some incorrect assumptions and ordered the Windows version of the device when he uses a Mac. But even though he was the one who made the mistake, the neat people at NeatReceipts happily swapped scanners with him—for free. More »
Citibank Shocks Reader With Consumer-Friendly Policy
Anthony received a Newegg rebate in the form of a prepaid debit card. When he went to use the $15 card for a $15.93 purchase, he received an unexpected and wonderful surprise. More »
You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It
Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra. More »
Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over
The Shack Radio Shack is not known in these pages for its high level of customer service. That's why we were stunned and impressed with Chris's story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor. More »
*Guy Finds Customer Service For Bogs Walks On Water
Sergio writes in to gush about exchange service he received for Bogs waterproof shoes. The pair he ordered didn't fit right, and the company sent him out another pair immediately, not even requiring him to send back the original order. More »
Canon Replaces Lazy Reader's Printer 6 Months Out Of Warranty
Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it's the customer's own forgetfulness that led to the delay. That's what reader Chris reports happened when his Canon printer broke down. More »
Squishable's Cuddly Customer Service Resolves Website Bug
Jonathon wanted to give his girlfriend the gift of a large, cuddly stuffed animal, but the gift certificate to critter maker Squishable.com was causing strange transaction problems. He called the company up and received not only friendly service, but a free critter upgrade. More »
JetBlue Is An Excellent Airline
Having taken JetBlue for the first time last week, I must say I throughly enjoy their services. First, I got a round-trip non-stop flight to Seattle for only $279.20, tax included. Awesome. More »