Consumerist
above and beyond
Posts Tagged “
Above and Beyond
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above and beyond
above and beyond
Apple Replaces Hundreds Of Dollars In iTunes Purchases After Hard Drive Crashes
Like any responsible computer user, Benny regularly backs up his data. Unfortunately for him, the three Seagate external hard drives he used failed, and he lost about $500 in iTunes purchases. Seagate wanted $1700 to recover the data. Fortunately, Apple saved the day. More »
above and beyond
Disney Employees Dig Through Trash To Find Couple's Lost Wedding Rings
While on vacation at Walt Disney World, Paul and Karen (well actually just Paul) accidentally threw out their "engagement, wedding and five-year-anniversary rings." The hotel staff told them it would be virtually impossible to reclaim them, but after the family left, the staff realized the trash hadn't been compacted yet—so they dug through "bag after bag" of trash until they found the rings.More »
above and beyond
James At Verizon Fiber Solutions Center Deserves A Cold Beer
James at Verizon Fiber Solutions Center, this is The Consumerist calling to say that you deserve a beer. One of our readers shared with us a story about how you went above and beyond the call of duty to get his router fixed. You could have just left Jeff with "the tech should arrive," but instead you took a personal interest in Jeff's case and got his problem solved. You rule. Jeff's story, inside... More »
above and beyond
The Lion King Sent All This Stuff To A Hospitalized Reader
above and beyond
Spreadshirt Inc. Spares Frat From Dressing Like Girly Men
above and beyond
Best Buy Provides Excellent Customer Service!
You don't become the number one retailer of electronics to American consumers without getting a few things right awesome, as Daniel shows us in this letter of compliment he sent The Conglomerist about a recent experience at Best Buy:
I stopped in the other night because my old HD DVD player died so I went in hoping to get a deal. On the shelf I found 2 open box Toshiba HD-A30 HD DVD players. Looking around I found the department head Derrik and we went back over to the DVD player aisle.More »He tells me that since they're open box he'll sell one for $99 which, IMO, isn't bad it was $30 off their normal price and $20 off Amazon's price...
above and beyond
You Love Netflix And Have Flooded Our Inbox With Compliments
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why? More »
above and beyond
Microsoft Sends Free Swag To The Gamer Whose XBox 360 Artwork They Destroyed
Remember that video game fan who sent in for repair an XBOX covered in all sorts of priceless art, along with the express instructions for it not to be washed? And then it was washed? Well, he already got a nice box of goodies from Bungie, but now Microsoft has stepped up and sent him their own prize package which includes a faceplate signed by Bill Gates. Nothing like a frag marathon officially endorsed by the second-wealthiest man in the world! Woohoo, game on!
Microsoft Finally Makes Things Right [hawtymcbloggy] (Thanks to Michael!)
above and beyond
Remember Nathanial? Microsoft's repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.
More »
Bungie Sent All This Free Swag To The Gamer Whose XBox 360 Artwork Microsoft Destroyed
Remember Nathanial? Microsoft's repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.
More »
above and beyond
Lutron Brightens Up Your Day With Good Customer Service
Peter noticed that several of the 25 Lutron Maestro dimmers he installed three years ago while renovating his 120 year-old home had started to fail. The dimmers were expensive, $30 a pop, so Peter sent them back to Lutron expecting some sort of response. Soon after, one of Lutron's product managers called with a seemingly innocuous question... More »
above and beyond
One Customer's Call Changes Verity Credit Union's Mortgage Rate Policy
Keith writes:My adjustable rate mortgage with Verity Credit Union is due to reset next month. As part of the note there is an option to convert to a fixed rate. The calculation of this fixed rate is clearly defined as equal to Fannie Mae's required net yield for a 30 year fixed rate covered by an applicable 60-day mandatory delivery commitment plus five-eighths of one percentage point, rounded to the nearest five-eighths of one percentage point. So take the Fannie Mae 30 year 60 day rate add 5/8ths and round to the nearest eighth. The note said the note holder got to decide the day of the rate but Verity was nice enough to let me pick which day I wanted as long as I gave them 15 days notice before the reset date. I patiently watched the rates every day and fortunately right before I was to give them notice rates were steadily declining...More »
above and beyond
DeLorme's Awesome Customer Service Vastly Improves Road Trip
Brendan writes:My wife and I had a trip planned to drive south from Illinois to Louisiana. The trip included a number of side-journeys, so I decided to upgrade my GPS from an older laptop-tied unit to a hand-held. After looking at various devices on the market, I decided on the DeLorme PN-20 GPS; it had similar features to most of the Garmin GPSMap units, but included full navigation and topographic maps of the United States.More »
above and beyond
Bath & Body Works Apologetically Delivers Discontinued Oil For Free
Kevin writes:The other day my wife called up customer service at Bath & Body Works to ask about a scented oil she loves that they didn't have at any local stores. Turns out it was discontinued and when they checked the computers they couldn't find any in stock anywhere. They apologized and offered to send out a coupon which made my wife happy. She gave them our address and forgot about it. Yesterday, I went out to get the paper and found a box at our front door...More »
above and beyond
Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time
Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine's Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers. More »
good news
Newegg Honors Rebate For Out-Of-Business Company
More praise for Newegg, one of those rare retailers with an exceptional customer service record. Andrea bought an Astar Electronics HDMI Player with DIVX and sent off her rebate request, but never received the promised rebate. More »
isps
Tired Of Your Entrenched Service Provider? Consider A Local Alternative
Few consumers realize they can ditch their monopolistic service providers in favor of local, independent telecoms that often offer similar services at competitive rates. These smaller outfits depend on service, not size, as reader Sharpstick recently discovered:In the Charleston SC area we are fortunate to have local a internet / phone / cable provider called Knology that has made customer service an art form.More »
above and beyond
