Pur surprised reader StructuralPoke by sending him a free new aerator for his faucet-mounted purifier. He expected some charge to replace the broken part, which he couldn’t find listed on Pur’s website. After filling out a form on Pur’s website, he received the following response:
I am sorry to hear of the problem you had with our product. The quality of our products – their content, performance and packaging – is very important to us. We have many quality control checkpoints along the manufacturing line because we want each of our brands to be in perfect condition when purchased by our consumers. I’m sharing your comments with the rest of our team.