Above And Beyond: Etymotic Keeps The Music Flowing

Above And Beyond: Etymotic Keeps The Music Flowing

Reader John’s $150 ER6i headphones broke over one month out of warranty. He sent Etymotic an email.

I have a pair of ER6i’s with a loose connection in the miniplug. They are out of warranty by a few weeks (I bought them from BH Photo Video February 2nd 2006). The sound to the left earplug goes completely out until I tweak the wire going into the miniplug a bit. What will be the cost of getting these repaired?

Etymotic’s surprising response, inside.