Gourmet Settings: "We're Only Selling Knives And Forks – How
Hard Can It Be To Make Sure Our Customers Are Happy?"

Gourmet Settings: "We're Only Selling Knives And Forks – How Hard Can It Be To Make Sure Our Customers Are Happy?"

Sandra and Owen couldn’t believe that they stained their new Gourmet Settings flatware just by washing it with mild soap. Disturbed and worried about the rest of their 40-piece set, Owen wrote to Gourmet Settings asking for advice. He didn’t expect the company to respond by dishing out such deliciously honest and helpful customer service. [More]