OXO Spins Broken Product Into Customer Loyalty

OXO Spins Broken Product Into Customer Loyalty

OXO makes some cool and innovative household products that you didn’t know you needed until you see them in the store. But it’s good to know that after that surprisingly easy-to-use gadget stops working, the company will stand behind it, too. That’s what Dan learned when his salad spinner broke. They shipped a new one off to him after his first message to customer service. [More]