We Need More Customer Service Reps Like Capt. Mike Of The Good Ship Netflix

We Need More Customer Service Reps Like Capt. Mike Of The Good Ship Netflix

We’re always hearing complaints about robotic customer service reps who refuse to deviate from a script — this is especially true in chat support, where CSRs sometimes have an entire library of go-to cut-and-paste replies at the ready. So it’s refreshing when we come across a story about a CSR who is willing to shake things up by using a bit of humor while also doing his job. [More]