rcn
RCN knows some of you aren't going to be happy with having your fees increased, especially in such a tight economy. They know that some of you will probably decide enough is enough and call them to request an account downgrade. They're going to make money off of that, too.
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phone numbers
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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rcn
Consumerist reader trinidon2k says try this number:
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rcn
Last Friday we posted that a customer in D.C.
was on hold with RCN's tech support for over 7 hours. (And no, she didn't sit next to the phone that entire time—she periodically checked in to see whether she'd been disconnected, but always heard the same hold music and message.) We received several comments—one from the Senior Director of Operations at RCN—saying that her call had likely been dropped from the system. But Meredith says someone finally
did answer her call. Here's her story and the RCN Director's version.
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rcn
Meredith has been on hold with RCN's tech support line for over seven hours now. She's put down the phone and keeps doing other things, but whenever she goes back to see if they've finally disconnected her, she hears their "please hold" message and music. Apparently RCN doesn't think you need tech support over the weekend.
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rapists
UPDATE: We just called the Lakeview PD and they said that this story, "wasn't true. If it was, we would've heard about it."
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shady salespeople
Have you been approached at a gas station or other public place by someone who claims to be with RCN? Reader Lenka writes in to share an odd encounter she had with a guy in an RCN polo who approached her as she was pumping gas:
I was pumping gas into my car at a Shell station at the intersection of Broadway and Hollywood in Chicago (a very busy intersection, off the north end of Lake Shore Drive) when I was approached at my car by a man wearing a blue RCN polo, carrying a clipboard. He says, "How are you this evening, ma'am? I'm here to see if we can get you signed up for RCN cable tonight." I find this odd, and I'm annoyed at being accosted while pumping gas (this does happen occasionally at gas stations in town, but usually by homeless people asking for change) and I respond, "I don't have cable, and I'm not interested."
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Consumerist
