When several thousand Verizon customers needed to dial 911 during a January snowstorm in the D.C. area, they were left hanging by the provider. The FCC has asked Verizon to investigate why an estimated 10,000 911 calls were dropped. [More]
If you enjoy commemorative coinage, and want something tangible and shiny to mark the tenth anniversary of the September 11 attacks, wait for the official coin coming from the U.S. Mint later this year. Skip the neat-looking coin currently being hawked on cable TV. That coin comes from a company with an untrustworthy past when it comes to 9/11 coinage, headed by the same man who brought us the Bedazzler. [More]
What happens when you have phone service through Comcast and you dial 0 for the operator in an emergency? A family in Florida claims that Comcast’s negligence killed their grandmother. The elderly woman bled to death next to her phone while waiting for the Comcast operator and emergency services to figure out where she lived. Now they’re suing Comcast. [More]
There’s a driver for Pittsburgh Yellow Cab Company who doesn’t like it when you try to pay with a Discover card, even though the company’s website says they accept it. When Adam tried this, the driver accused him of trying to avoid paying, then locked the doors and initially refused to let him go to an ATM 15 feet away unless he left all of his belongings behind. While Adam called the cab company to complain (he was routed to a voicemail inbox), the driver called the police. Twice. [More]
Frivolous 911 calls are a serious waste of time and resources and authorities have little patience for those who dial the emergency number for petty grievances. So when a man from Florida thought the best way to get a lift to the liquor store was to call 911, he ended up behind bars. [More]
A father and his son were removed from an Air Canada flight in Toronto last Tuesday after another passenger saw the boy watching footage of the 9/11 World Trade Center attacks on his iPod, reports Canoe News. The airline says the pair were determined not to be a security risk, just people with a really bad sense of tact, and it cleared them for a following flight. [More]
The town of Tracy, California has come up with a new plan to make money: you’ll have to pay between $48-400 to call 911. I wonder if Tracy is planning on giving the caller the bill over the phone–they might be able to chain 911 calls together by giving the first caller a heart attack, thereby prompting someone else to call, and so on. Money! [More]
A 20-year-old in Aloha, Oregon, called 911 on Memorial Day to complain that he wasn’t given the orange juice he ordered. While he was on the phone describing this emergency, a McDonald’s employee also called 911 to complain that the 20-year-old was blocking the drive-thru. And somewhere in the city, a kitten died in a tree fire because the emergency lines were all tied up. UPDATE: We’ve located the audio of both calls.
Samsung and the CPSC are recalling some “Jitterbug” cell phones because the pay-as-you-go phones, which come with a “Live Nurse” option and are marketed to older Americans, might not be able to reach 911 when in a no-service area.
REI’s Director of Corporate Communications contacted us with an official statement about the recent showdown between two Loomis security guards and a customer with an iPhone at one of their Seattle stores. She says despite the document Shane says he was forced to sign at the police station, he is not banned from their stores. Below is REI’s official statement.
Are Disconnected Landlines Just As Useful In Emergencies As Connected Ones? Responding to comments on our post and on CRO, Consumer Reports posts a follow-up on the debate over the value of landlines in emergencies. [Consumer Reports Electronics]
While Shane was standing in the customer service line at a Seattle REI, he watched two Loomis employees open and change out the cash in an ATM machine. Shane took a photo of them with his iPhone. This apparently freaked out the Loomis guards, the REI security staff, and then the Seattle police, who put handcuffs on Shane, drove him to the police station, and then made him sign a statement that he wouldn’t return to a REI store for a year. You might have noticed in that summary that they didn’t actually bring any charges against him, which should make it clear to anyone who wants to side with the faux Po-Po that what Shane did wasn’t illegal, that the rent-a-cops should be fired, and that REI and Loomis owe Shane a big apology.
Using a cell phone as your home phone comes with a risk Although consumers can save money by canceling their land lines, they risk dropped calls and difficulty being located if they ever need to call 911. What do you think: are the savings worth the risk? [Consumer Reports Electronics]
We’ve made it pretty clear that we don’t condone Latreasa Goodman’s attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald’s employee who said “all sales final” and refused to refund her money. McDonald’s has released a statement where they own up to their role in escalating things in the first place, and they’re sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead “no contest” to the judge for abuse of 911.
A Florida woman called 911 three times because the McDonald’s where she was dining ran out of McNuggets.
Leigh’s father has a heart condition, and has had three heart attacks. Because of this, Leigh’s family would really appreciate it if Verizon would fix their landline so that they can call 911 in the event of an emergency. Unfortunately, Verizon can’t seem to keep an appointment.
To the fallen, the office workers, the families; to the firemen, the first responders, the workers; to the the hole in the ground, the empty space in the sky, to the the gray miasma—here’s a free bowl of soup. Thanks Shoney’s. I can’t tell whether that’s incredibly tacky or deeply poetic. Either way, it’s free soup.