(Jenna Belle)

Sure, Letting You On An Earlier Flight Makes Everyone’s Life Easier: Give Us $75 Anyway

Bill wrote to us from the airport. He was frustrated. He was there, suitcase packed and ready to flee Philly earlier than scheduled. The airline had plenty of flights and plenty of seats, but they wouldn’t give him one of them without charging a $75 change fee. Why? Because they said so. [More]