20/20

abc

Debt Collectors Gone Wild

20/20 conducted a three-month investigation into the wacky world of debt collectors and what they found will revolt you. They've got several recordings and transcripts up. More »

1:12 PM on Thu Jan 18 2007
By Ben Popken
3,612 views, 47 comments

complaints

With Vigorous Cane Shaking, America Responds To 20/20 Story

Of all the complaints that flooded our inbox following our 20/20 appearance, this is our favorite. More »

video

Welcome, 20/20 Viewers

Hi! Thanks for visiting The Consumerist. Hope you enjoyed the show on ABC. More »

psas

Consumerist On 20/20 Friday Night

Set the TiVo for Friday, Oct 13, ABC's 20/20, 10 PM Eastern Time. Editor Ben Popken chats with "Give Me A Break!" John Stossel about consumers recording their customer service experiences and sharing them online. Nice timing with the Google YouTube buy, no? More »

7:16 PM on Thu Oct 12 2006
By Ben Popken
158 views, 17 comments

media whoring

Consumerist On 20/20, Oct 13

Unlike normal, today's 7 hour post delay is attributable not to a drunken stupor. More »

polly kreisman

20/20 Piece On Consumer Vigilantism

We just got off the phone with Polly Kreisman, 20/20 producer and former investigative consumer reporter with her own segment on WB11, Polly Wants An Answer. Polly wants to interview us for a story she's putting together about consumers sharing recorded audio and video online to "out" bad customer service experiences. She needs 4 or 5 examples for the piece. Some of our favorites include: More »

5:02 PM on Wed Sep 6 2006
By Ben Popken
320 views, 9 comments

Latest by 678carol: My ongoing problem is one which could potentially affect anyone who buys into the New York Life Insurance Company's slogan: more »

Consumerist