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Office Depot didn't want to accept Chaz's OfficeMax coupon for $20 off his $259 printer, so they told him that competitor's coupons didn't apply to technology purchases, which is an utter lie. Office Depot's policy is to accept competitor's coupons, subject only to the terms and conditions of the coupon, a simple concept Office Depot apparently can't understand.
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Tuxedos
rectums
When we posted our Ultimate Fast Food Nutrition Guide a few months ago, a couple readers pointed out that Checkers/Rally's, the chrome and neon double drive-thru hamburger joint, has refused to provide nutrition information to customers for years.
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suvs
Pretend you're a manager at Ralph's and you notice two-inches of milk missing from one of your half-gallon milk containers. What do you do?
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Starting this week, a few portions are smaller and prices higher at Arby's in the OK-KS-MO-AR region. Here's the aftermath:
AuJus sauce (by itself, not with meal): from free to $.50
Sandwiches in "Pick 5 for 5.95 combos": 2oz of sliced beef to 1.5 oz, 4" bun to 3.5" bun.
Sandwiches with cheese: $.10 increase
No word yet on whether this shrinking/price increase combo will spread to other regions.
One of the Arby's employees we spoke to over the phone said the changes were necessary because of rising costs, "of oil and stuff."
Rhapsody is entering the a la carte music store business—now you can buy single tracks or albums just like you can from Amazon or iTunes. The first 100,000 people who create accounts receive a $10 credit. (You need a credit card to register.) [Rhapsody]
maggots
executive customer service
Two phone numbers for reaching American Airlines Executive Customer Service when normal customer service fails.
Antoinette Kaade on 514-636-3654
Ioanna Tsontakis on 514-636-3666
Here's what to say once you get there.
(Photo: Flying Photog)
men's wearhouse
Texas wedding caterer Dale Cane found a dead rat's head in one of the twenty cans of Allen's Italian Green Beans he bought at Walmart. Allen's quickly offered Cane $200 if he agreed to keep quiet, and assured him that "the Pasteurization process renders the product sterile and completely safe for consumption." Even worse, this isn't the first time a dead rat's head popped up in a can of Allen's Green Beans...
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grocery shrink ray
Robert niblock
Robert A. Niblock
First Vice Chairman, Chairman, President & CEO
Lowe’s Companies, Inc.
1000 Lowe’s Blvd
Mooresville, NC 28117
Phone: 704-758-2084
robert.a.niblock@lowes.com
Tammy picks up, but if you use these tips for stating your case calmly and succinctly, you should be fine. Here are also some numbers for directly reaching their executive customer service team.
phone numbers
Bradbury H. Anderson, Vice Chairman & CEO
Best Buy Co., Inc.
7601 Penn Avenue South
Richfield, MN 55423-3645
Phone: 612-292-2453
brad.anderson@bestbuy.com
The phone number goes to a secretary, Debby. That's ok, that's where these guidelines for dealing with executive customer service come into play.
Gregg Steinhafel's email address
Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325
Assistant:
Denise May
Denise.May@target.com
612-696-6243
Phone numbers for his direct reports, inside...
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phone numbers
Here is a phone number and email address for reaching Lowe's executive customer service:
336-658-3599 (takes you directly to a live a executive customer service rep)
1-866-900-4650 (general executive customer service pool)
email: execustservice@lowes.com
Here's a guide to how you should act once you reach them.
(Photo: Ruth L)
Consumerist
