1-800-Contacts Comes Through For Your Eyes In An Emergency

1-800-Contacts Comes Through For Your Eyes In An Emergency

1-800-Contacts is the rare company where an actual human picks up the phone when you call–no maze of phone menus. Peter tells Consumerist that he had a fantastic experience where a customer service rep went above and beyond in the service of the health of his eyes. [More]

Morning Deals

  • Amazon: 37 new coupon codes for September 2008
  • Google: Get Chrome for free, Google’s new super-minimal browser (still in beta, read review at Lifehacker)
  • Apple: Seven refurbished Apple Aluminum iMac Core 2 Duo Desktops from $949 each + free shipping

Highlights From Dealhack

  • Newegg: Nikon Coolpix P60 8.1MP Camera $150 Shipped
  • Amazon: Save Extra $20 off Kellogg’s, Keebler & other Grocery Products
  • 1-800 Contacts: Save $20 to $80 + Bonus $5 off Contact Lenses with Coupon

Highlights From Bargainist

Highlights From Buxr

  • Amazon.com: Get three DVDs for $10 when you add all three to your Shopping Cart
  • Golden Gadgets: 2 Pack of 9 LED Aluminum Pocket water resistant Flashlight for $3.99 + Shipping ($2.02)
  • Newegg.com: A-DATA 16GB Flash Drive WHITE for $24.99 after $15 rebate!

Above and Beyond: 1-800 CONTACTS Restores Vision, Faith in Customer Service

1-800 CONTACTS restored Kim’s vision, and her faith in customer service. Kim ordered four boxes of contacts, but received the wrong lenses, a fact she discovered when she tried them on and the world went fuzzy. “Way fuzzy. Like more more fuzzy than with no contacts at all.”

So I started comparing my old boxes to my new boxes and discovered that while the power of the lenses was correct, there was a plus sign (+) on the new boxes and a minus sign (-) on my old boxes. The order form had a plus on it so whoever fulfilled the order (probably a machine since the boxes are bar coded and we use a similar boxing system at my company) did their job properly. I came to the awful realization that I had filled the order form out wrong. It was all my fault and a fairly expensive $200 mistake.

Ouch. Kim made the mistake, so Kim should pay for new lenses, right?