More Info From Yelper Who Says He Was Threatened Over Negative Review

More Info From Yelper Who Says He Was Threatened Over Negative Review

Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]

One of the messages allegedly sent via Facebook from the chef to a customer who left a one-star review on Yelp.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages

UPDATE: The customer involved in this dispute has reached out to Consumerist with more details on his side of the story. [More]

(afagen)

You Can Now Reserve A Hotel Room Through Yelp

In an effort to keep travelers who might be checking out the reviews for hotels on Yelp’s website or in its mobile apps instead of going elsewhere when it comes time to book lodging, Yelp announced today that it’s teamed up with travel site Hipmunk to offer hotel reservations directly to users. [More]

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

When a ticked-off consumer goes on Yelp to unleash a nasty rant about your restaurant, what’s the best way to respond? For one eatery in Kansas City, it was to flip the tables on the Yelper with a bit of dramatic role-playing. [More]

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Earlier this month, a federal appeals court held that Yelp is free to shuffle positive and negative reviews around at will, and can even use that freedom as a way to urge businesses to advertise on the site. But even in light of this ruling, Yelp maintains that buying ads on the site does not determine which reviews show up for your business. [More]

FTC: Yelp To Pay $450,000 For Collecting Personal Information From Children

FTC: Yelp To Pay $450,000 For Collecting Personal Information From Children

With each new settlement the Federal Trade Commission announces, it appears more likely that mobile apps and children just don’t go together. In the most recent case, Yelp settled allegations that it improperly collected children’s’ personal information – a big no-no that means the online review site will pay hundred of thousands of dollars to rectify. [More]

NYC Steakhouse Goes To Court To Obtain Identity Of Fake Yelp Reviewer

NYC Steakhouse Goes To Court To Obtain Identity Of Fake Yelp Reviewer

It’s one thing for a company to pursue legal action against an online reviewer who posted negative things about the company when it is actually true. Currently the Sparks Steakhouse in Manhattan, a former job applicant, Yelp, and a mysterious fourth party are involved in legal action to discover the identity of “Besfort S.,” a Yelper posing as a former Sparks employee who posted about how spitting in food is routine. [More]

Appeals Court: Yelp’s Ad Team Isn’t Extorting Small Businesses

(Rich Rogala)

For several years, some have accused online review site Yelp of strong-arming small businesses into paying for ads on the site, and a handful of these companies have even sued Yelp, hoping to prove their allegations. But this week a federal appeals court shot down extortion claims made against Yelp by California business owners, saying the site’s ad sales methods are just “hard bargaining.” [More]

This Starbucks Is Boring, Making Everyone Sad

This Starbucks Is Boring, Making Everyone Sad

You’ve heard of “Dumb Starbucks,” but what about the Ugly Starbucks? A former burger stand has re-opened as a Starbucks, and residents are not happy. There’s no seating outside, they complain there isn’t enough parking, and the exterior is uninspired and hideous. [More]

Yelp Reviewers File Class Action Lawsuit, Want To Get Paid

Yelp Reviewers File Class Action Lawsuit, Want To Get Paid

Last fall, while we were covering fake Yelp reviews of real businesses and real Yelp reviews of fake businesses, a lawsuit questioning the nature of online reviews in a different way was filed on the West Coast. The lawsuit was dismissed in February, but has since been filed again with different attorneys and a different lead plaintiff. Their argument? Elite Yelp reviewers provide a service to the site, and some reviewers are paid, so all of them ought to be. [More]

(jdong)

How Should Business Owners Respond To A Negative Online Review?

We know that the proper response of a business to a bad online review shouldn’t be to post their own fake positive ones, or to fine wedding hosts for the bad reviews by their invited guests. Yet what should the proper response be when someone expresses dissatisfaction with your business…or when you take over a business with a history of bad reviews? [More]

New, Updated Foursquare Is Always Watching You… Even When You Aren’t Running Foursquare

New, Updated Foursquare Is Always Watching You… Even When You Aren’t Running Foursquare

If you launch Foursquare, you expect it to know where you are. The app is explicitly designed to record your location when you open it and so nobody’s shocked if it, well, records their location when they open it. But users who download the new Foursquare are in for a nasty surprise. The app is now tracking users’ locations at all times, whether they’ve opened it or not. [More]

(Rich Rogala)

Yelp Accused Of Lying To Investors About Quality Of Online Reviews

Since it launched a decade ago, some business owners have grumbled that the online review site Yelp allowed users to post fake, negative reviews. Now a potential class-action suit filed against Yelp accuses the site of trying to mislead investors about the quality of user-generated reviews and the way in which the company screens this content. [More]

3 Reasons Why Yelp Should Reconsider Its “Elite” Yelper Program

3 Reasons Why Yelp Should Reconsider Its “Elite” Yelper Program

Nine years ago, online review site Yelp began bestowing “Elite” status upon certain reviewers, rewarding them — sometimes literally, with free swag — for their frequent write-ups and their dedication to the site. While it’s arguably a positive thing for Yelp to recognize certain users, it may be time for the site to reconsider how it runs the whole Elite program. [More]

This is a generic hotel room. (frankieleon)

NY Hotel Fines Brides And Grooms $500 For Each Negative Review Posted By Their Wedding Guests

UPDATE: After hundreds of outraged posts on social media sites, the hotel addressed its Facebook audience early Monday afternoon to say the negative review policy was all just a big misunderstanding. [More]

Yelp’s Video Feature Is Now Live, So You Can Show Exactly What You Mean By “Ear-Splitting Music”

Yelp’s Video Feature Is Now Live, So You Can Show Exactly What You Mean By “Ear-Splitting Music”

If a picture is worth a thousand words — which it is, I just cashed in a picture yesterday — then a video must be even more valuable, right? So thinketh Yelp, as it says that it’s previously announced video feature is now ready for users who want to add short clips to their reviews. [More]

The original Yelp review has since been deleted, but not before the Internet saved this screengrab for posterity.

Restaurant Turns Yelper’s Lame Abortion Joke Into Fundraiser For Domestic Violence Crisis Line

Just like the rest of the Internet, Yelp is not immune to idiots who pepper their “reviews” with boorish, sexist statements that are probably intended to be funny. Most businesses would simply ignore this sort of non-feedback, but a restaurant in Portland (the one to the upper-left) saw a chance to turn a cheap abortion-based semi-joke into a worthwhile cause. [More]

Kate Cox

From AT&T To Verizon: What The Web’s Biggest Players Told The FCC About Net Neutrality

The FCC originally planned to stop taking comments about their net neutrality proposal on Tuesday. But after demand overwhelmed and crashed their antique IT system, they extended the deadline to 11:59 p.m. (EDT) tonight. As of yesterday, well over one million comments had been entered, and that number’s still going up. Clearly, the public cares — but what is the public saying? [More]