If you have a legitimate grievance with a company that they're not helping you solve, here are 15 hand-picked articles of ours that will be your blueprint to kicking ass. They're arranged in 3 escalating tiers, depending on how far you...
Every time Kevin unscrews a new bottle of Kraft salad dressing, the sharp plastic hinge cuts him. This is good to know if you're in a supermarket and need to show another shopper that you're not to be messed with. It's also good to know if you're...
I'm continuing to read Unscrewed, and in this paragraph, author Ron Burley distills the basic premise behind forcing companies that have wronged you to give you what is due:...one simple principle I have discovered that was extraordinarily...
Ron Burley, the man behind "Unscrewed: The Consumers’ Guide to Getting What You Paid For," has published two articles on how to effectively deal with customer service reps. On the Do Not Want side, you shouldn't threaten legal action, because it...
Blueprint For Financial Prosperity tells us how to get Comcast internet installed without paying a $50 activation fee.
Consumer advocate Ron Burley describes the reasons the state of customer service is in such disrepair, and the basic gist on how consumers can get what they paid for when things go wrong.
When a company refuses to unscrew you, usually as a matter of "policy," it sometimes takes a little extra to get them to see why they're wrong.
This jar of exploding mayonnaise serves as a reminder why one should pay attention to the "sell-by" dates on the sides of packages. Submitter Doug writes:Yesterday my mother went to open a new jar of Stop and Shop light mayonnaise. After she...
Giant corporation ignoring your repeated and valid pleas? After exhausting traditional methods of complaint resolution, including, but not limited to, at least calling at least once and escalating to a supervisor, try "Faxing For Dollars," another...
Now you can record your phone call without peeing your pants about whether it's legal to do so in your state, or worrying that the rep will end the call right after you inform them you're recording. Ron Burley starts every customer service...
New York, 6:54 PM
Sun Jul 5
6 posts in the last 24 hours
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