Consumerist reader Dave says he hasn’t rented anything from U-Haul in around two years, so he was surprised this morning to receive a text from the company. Even more alarming: The message said he owed U-Haul money for a speeding ticket from three years ago. [More]
U-Haul Charges Me For 3-Year-Old Speeding Ticket, Won’t Give Me Any Details
By February 8, 2013
Top Posts Of The Week And Open Thread
By September 9, 2011
- Netflix: Restricting Streams To One Per Account Was A Glitch
- Shell Gas Station Uses Stickers To Prevent Credit Card Skimming
- How Your $19.95 U-Haul Rental Could End Up Costing You $1200
- Dave And Buster’s Adds Mystery Service Charge To My Bill
- Guy From Green Day Kicked Off Southwest Because Of Saggy Pants
How Your $19.95 U-Haul Rental Could End Up Costing You $1200
By September 6, 2011
If you’ve ever thought U-Haul’s ads touting rates as low as $19.95/day plus mileage sounded too good to be true, you may be right. In fact, for some screwed-over customers, their final bill could end up being much, much, much larger than originally expected. [More]
U-Haul Makes You Drop Off At Other Location, Then Charges You For It
By August 31, 2010
Christina went to return her Uhaul rental, but when she arrived at her scheduled time, she found the lot was already closed. Customer service told her to return the truck to the nearest nearby Uhaul place, a chore in and of itself. Then she got charged for returning it to the “wrong” location, and all-told her $19.99 rental has blossomed into $220 that navigating the twists and turns and delays of customer service hasn’t gotten her refunded. Here’s the letter she wrote to Joe, the CEO of Uhaul. [More]
Consumerist Friday Flickr Finds
By July 2, 2010
Here are ten of the best photos that readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post.
[More]
AriZona Iced Tea: Don't Hate Us, We're From New York
By April 29, 2010
While there’s much heated discussion about Arizona’s controversial new immigration laws, the folks at AriZona Iced Tea have somehow found themselves caught in the crossfire, with some even calling for a boycott on the beverage brand. That’s why one of the founders of the company wants everyone to know that, just like inauthentic picante sauce, they’re originally from New York City. [More]
Thieves Steal U-Haul Truck, Drive It Into A Best Buy
By March 12, 2010
There are just so many different ways to rob a Best Buy. First some sophisticated thieves pulled off a Mission:Impossible-style heist in which they cut a hole in the roof and never touched the floor. Now some guys in a stolen U-Haul decided to just ram the truck through the backdoor. Less finesse, but equally effective. [More]
Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back
By October 15, 2009
It doesn’t take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.
U-Haul Traps Another Customer, This Time In Stairwell
By September 3, 2009
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia.
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
By August 25, 2009
Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.
U-Haul's New "U-Prison" Proves Unpopular With Customers
By August 17, 2009
U-Haul apparently knows about Ryder’s initiative to outdo it on suckage, so they’ve introduced a whole new class of customer abuse: false imprisonment. Best of all, the employee who was sent to let Jessica and her friend out of U-Haul Prison told them that if they hadn’t wanted to get locked in after 5pm, they should have paid for 24 hour access. (They were taking advantage of a complimentary offer from the company.)
Ryder's "Guaranteed Availability" Does Not Guarantee Availability
By August 17, 2009
If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse’s complaint.
Mobile Bakery Has A Sticky Time Finding A Sweet Spot To Park In Midtown Manhattan
By June 30, 2009
There’s a new kid on the block — and the old folks are mad as hell.
Rent A Truck From U-Haul If You Want To Stay Put
By June 24, 2009
Chris and his wife moved recently. To do so, they rented a truck from U-Haul. They planned ahead, booked their truck in advance, and did everything correctly. They just had the audacity to request a truck that wasn’t located an hour away from their new home. This was apparently too much for the U-Haul infrastructure to handle.
U-Haul Forgets Customer, Forgets Guarantee, Then Forgets Extra Day Agreement And Threatens Criminal Charges
By April 20, 2009
Consumerist reader Dionicious and his brother tried to rent a trailer from U-Haul over the weekend. First they were faced with a closed location, then they had to ask before the company followed through on its $50 “Right Time, Right Location” guarantee. They hoped that was the end of the screw-ups, but the next day an angry employee called and threatened to file criminal charges against the brothers. Too bad there’s not some sort of $50 “We Threaten You, We Pay” guarantee.
Craftsman's "Lifetime Warranty" Depends On Tool Associate's Mood
By March 13, 2009
Brian tried to trade in some old Craftsman tools, the ones that come with a lifetime, no-questions-asked replacement policy. Unfortunately, the Tool Associate at Sears deemed Brian unworthy of the Cratfsman guarantee and refused him. That’s why he’s the Tool Associate.
No, You Should Not Save Money By Filling Your Rental Truck's Gas Tank With Water
By June 28, 2008
Look, we know gas is expensive, but don’t save a couple bucks by topping off your U-Haul’s gas tank with water. We won’t pretend to care about U-Haul—not even U-Haul cares about their vehicles—but the next renter will want to bludgeon you with a rusty ice pick when their truck breaks down because you hosed the engine.
