It’s Not A High-Speed Police Chase Until Deep Fryers Come Flying Out Of The Escape Vehicle

It’s Not A High-Speed Police Chase Until Deep Fryers Come Flying Out Of The Escape Vehicle

You might’ve think you’ve heard about an intense, high-speed police chase, but you’d be wrong. Or at least you thought you knew what intense was, before reading that one particular police showdown had deep fryers flying out the back of a suspect’s truck. Deep fryers! Flying! [More]

(S.L.M)

U-Haul Charges Me For 3-Year-Old Speeding Ticket, Won’t Give Me Any Details

Consumerist reader Dave says he hasn’t rented anything from U-Haul in around two years, so he was surprised this morning to receive a text from the company. Even more alarming: The message said he owed U-Haul money for a speeding ticket from three years ago. [More]

Top Posts Of The Week And Open Thread

Top Posts Of The Week And Open Thread

How Your $19.95 U-Haul Rental Could End Up Costing You $1200

How Your $19.95 U-Haul Rental Could End Up Costing You $1200

If you’ve ever thought U-Haul’s ads touting rates as low as $19.95/day plus mileage sounded too good to be true, you may be right. In fact, for some screwed-over customers, their final bill could end up being much, much, much larger than originally expected. [More]

U-Haul Makes You Drop Off At Other Location, Then Charges You For It

U-Haul Makes You Drop Off At Other Location, Then Charges You For It

Christina went to return her Uhaul rental, but when she arrived at her scheduled time, she found the lot was already closed. Customer service told her to return the truck to the nearest nearby Uhaul place, a chore in and of itself. Then she got charged for returning it to the “wrong” location, and all-told her $19.99 rental has blossomed into $220 that navigating the twists and turns and delays of customer service hasn’t gotten her refunded. Here’s the letter she wrote to Joe, the CEO of Uhaul. [More]

Consumerist Friday Flickr Finds

Consumerist Friday Flickr Finds

Here are ten of the best photos that readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post.
[More]

AriZona Iced Tea: Don't Hate Us, We're From New York

AriZona Iced Tea: Don't Hate Us, We're From New York

While there’s much heated discussion about Arizona’s controversial new immigration laws, the folks at AriZona Iced Tea have somehow found themselves caught in the crossfire, with some even calling for a boycott on the beverage brand. That’s why one of the founders of the company wants everyone to know that, just like inauthentic picante sauce, they’re originally from New York City. [More]

Thieves Steal U-Haul Truck, Drive It Into A Best Buy

Thieves Steal U-Haul Truck, Drive It Into A Best Buy

There are just so many different ways to rob a Best Buy. First some sophisticated thieves pulled off a Mission:Impossible-style heist in which they cut a hole in the roof and never touched the floor. Now some guys in a stolen U-Haul decided to just ram the truck through the backdoor. Less finesse, but equally effective. [More]

Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back

Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back

It doesn’t take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.

U-Haul Traps Another Customer, This Time In Stairwell

U-Haul Traps Another Customer, This Time In Stairwell

Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia.

Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms

Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms

Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.

Top Posts Of The Week And Open Thread

Top Posts Of The Week And Open Thread

U-Haul’s New “U-Prison” Proves Unpopular With Customers

U-Haul's New "U-Prison" Proves Unpopular With Customers

U-Haul's New "U-Prison" Proves Unpopular With Customers

U-Haul apparently knows about Ryder’s initiative to outdo it on suckage, so they’ve introduced a whole new class of customer abuse: false imprisonment. Best of all, the employee who was sent to let Jessica and her friend out of U-Haul Prison told them that if they hadn’t wanted to get locked in after 5pm, they should have paid for 24 hour access. (They were taking advantage of a complimentary offer from the company.)

Ryder's "Guaranteed Availability" Does Not Guarantee Availability

Ryder's "Guaranteed Availability" Does Not Guarantee Availability

If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse’s complaint.

Mobile Bakery Has A Sticky Time Finding A Sweet Spot To Park In Midtown Manhattan

Mobile Bakery Has A Sticky Time Finding A Sweet Spot To Park In Midtown Manhattan

There’s a new kid on the block — and the old folks are mad as hell.

Rent A Truck From U-Haul If You Want To Stay Put

Rent A Truck From U-Haul If You Want To Stay Put

Chris and his wife moved recently. To do so, they rented a truck from U-Haul. They planned ahead, booked their truck in advance, and did everything correctly. They just had the audacity to request a truck that wasn’t located an hour away from their new home. This was apparently too much for the U-Haul infrastructure to handle.

U-Haul Forgets Customer, Forgets Guarantee, Then Forgets Extra Day Agreement And Threatens Criminal Charges

U-Haul Forgets Customer, Forgets Guarantee, Then Forgets Extra Day Agreement And Threatens Criminal Charges

Consumerist reader Dionicious and his brother tried to rent a trailer from U-Haul over the weekend. First they were faced with a closed location, then they had to ask before the company followed through on its $50 “Right Time, Right Location” guarantee. They hoped that was the end of the screw-ups, but the next day an angry employee called and threatened to file criminal charges against the brothers. Too bad there’s not some sort of $50 “We Threaten You, We Pay” guarantee.

Craftsman's "Lifetime Warranty" Depends On Tool Associate's Mood

Craftsman's "Lifetime Warranty" Depends On Tool Associate's Mood

Brian tried to trade in some old Craftsman tools, the ones that come with a lifetime, no-questions-asked replacement policy. Unfortunately, the Tool Associate at Sears deemed Brian unworthy of the Cratfsman guarantee and refused him. That’s why he’s the Tool Associate.